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Guest Associate Jobs in Georgia (NOW HIRING)

Hyatt Place Augusta

Guest Services Associate

Augusta, GA · On-site

$11.50 - $14/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

HYATT Hotels

Guest Services Associate

Augusta, GA · On-site

$13.75 - $17/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Hyatt Place Augusta

Guest Services Associate

Augusta, GA

$13.75 - $17/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Opal Hotels Group

Guest Service Associate

Savannah, GA · On-site

$13.75 - $16.75/hr

Guest Services Associate Department - Front Office Reports to - Guest Services Manager What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

Avid Hotel Savannah

Guest Service Associate

Savannah, GA · On-site

$11.25 - $13.75/hr

Guest Services Associate Department - Front Office Reports to - Guest Services Manager What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

Courtyard Albany

Guest Services Associate

Albany, GA · On-site

$11/hr

Join Our Team as a Front Desk Associate at Courtyard Albany! Are you a people person with a knack ... Answering guest inquiries and providing information about hotel services and local attractions.

Hyatt Place Augusta

Guest Services Associate

Augusta, GA · On-site

$13.75 - $17/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Hyatt Place Augusta

Guest Services Associate

Augusta, GA · On-site

$11.50 - $14/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Hyatt Place Augusta

Guest Services Associate

Augusta, GA · On-site

$11.50 - $14/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

ZMC Hotels

Guest Services Associate

Savannah, GA · On-site

$13.75 - $16.75/hr

We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

ZMC Hotels

Guest Services Associate

Statesboro, GA · On-site

$12.50 - $15.25/hr

We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

TOCA Football

Guest Experience Associate

Johns Creek, GA · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Johns Creek, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Kennesaw, GA · On-site

$12.50/hr

Guest Experience Associate Location: West Cobb, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Johns Creek, GA · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Johns Creek, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Georgia?

The most popular types of Guest jobs in Georgia are:

What cities in Georgia are hiring for Guest Associate jobs?

Cities in Georgia with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Guest Services Associate

Hyatt Place Augusta

Augusta, GA • On-site

$11.50 - $14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Raines Co. - Your Future is Now!

Position Summary: The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role involves handling phone calls, responding to guest requests, resolving concerns, and ensuring a welcoming and positive experience. Strong communication, problem-solving, and multitasking skills are essential.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. 

Essential Job Functions 

  • Ensures Outstanding customer service at all times 
  • Maintains a friendly, professional, cheerful, and courteous demeanor at all times
  • Accurately answers inquiries from potential guests and accepts hotel reservations
  • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
  • Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
  • Prepares breakfast in accordance with Brand or Hotel standards
  • Cleans common areas as needed or as assigned to include sweeping, mopping, and dusting
  • Report any technical issues to maintenance
  • Inventories breakfast items and provides order requirements to management
  • Receives deliveries and ensure items delivered match paperwork, reporting any discrepancies to driver and management
  • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
  • Cross checks all billing instructions to ensure they are correctly updated
  • Ensures payments are made or on file for each guest and that billing is routed for groups correctly
  • Completes cash transactions and maintains full responsibility for personal bank
  • Assists all departments in servicing the guests especially during high volume periods
  • Attends meetings as required

Experience and Education: 

Experience in customer service, forward-facing, or other guest-related positions

Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

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