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Guest Associate Jobs in Delaware (NOW HIRING)

Stonebridge Companies

Guest Services Agent

Frederica, DE · On-site

$15/hr

Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat ... Associate demonstrates a high QUALITY of work: * Demonstrates accuracy and thoroughness. * Monitors ...

Stonebridge Companies

Guest Services Agent

Fenwick Island, DE · On-site

$14.50 - $18.25/hr

Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat ... Associate demonstrates a high QUALITY of work: * Demonstrates accuracy and thoroughness. * Monitors ...

Stonebridge Companies

Guest Services Agent

Frederica, DE · On-site

$15/hr

Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat ... Associate demonstrates a high QUALITY of work: * Demonstrates accuracy and thoroughness. * Monitors ...

European Wax Center

Guest Sales Associate

Wilmington, DE · On-site

$15 - $18/hr

Guest Sales Associate at European Wax Center Are you outgoing, driven, and passionate about beauty and skincare? Do you love hitting goals (and exceeding them)? If you're looking for a fun, growth ...

Dash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

Wilmington, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

Wilmington, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

Wilmington, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

Wilmington, DE

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

Wilmington, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

Wilmington, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Splash In

Guest Experience Supervisor (FT)

Wilmington, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Dash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

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All JobsGuest Associate JobsGuest Associate Jobs in Delaware

Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Delaware?

The most popular types of Guest jobs in Delaware are:

What cities in Delaware are hiring for Guest Associate jobs?

Cities in Delaware with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Guest Services Agent

Stonebridge Companies

Frederica, DE • On-site

$15/hr

Full-time

Re-posted 5 days ago

Stonebridge Companies rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

City, State:
Frederica, Delaware
Pay Range: $15/ hour
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Operate the front desk according to standard operating procedures and with exceptional guest service.
  • Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
  • Check registration (folio) cards for completeness, accuracy, and legibility.
  • Maintain accurate cash sheet. Responsible for cash drawer balancing.
  • Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number out loud.
  • Be knowledgeable of hotel promotions.
  • Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
  • Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
  • Take and confirm credit cards for validity and acceptability.
  • Lock and secure area if leaving the front desk, even if it is for a moment!
  • Create incident reports for guest injuries / issues when required.
  • Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
  • Demonstrates accuracy and thoroughness.
  • Monitors own work to ensure quality.
  • Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards
  • Meets or exceeds productivity standards.
  • Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS
  • Responds to requests for service and assistance.
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  • Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE
  • Asks for and offers help when needed.
  • Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance
  • Takes responsibility for own actions.
  • Performs work with little or no supervision; works independently.
  • Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

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