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Group Reservations Manager Jobs in Texas (NOW HIRING)

Hôtel Swexan

Reservations Supervisor

Dallas, TX · On-site

Company Overview Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces ... Partner closely with Revenue Management and Sales to align booking strategies Revenue & Systems ...

Hilton Houston Westchase

SMERF Sales Manager

Houston, TX · On-site

$70 - $100/hr

Director of Sales Summary The Hotel Sales Manager leads the sales efforts to grow revenue through room bookings, group reservations, and event space sales. This role is pivotal in identifying new ...

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What are the most commonly searched types of Group Reservations jobs in Texas?

The most popular types of Group Reservations jobs in Texas are:

What are popular job titles related to Group Reservations Manager jobs in Texas?

For Group Reservations Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Group Reservations Manager jobs in Texas look for?

The top searched job categories for Group Reservations Manager jobs in Texas are:

What cities in Texas are hiring for Group Reservations Manager jobs?

Cities in Texas with the most Group Reservations Manager job openings:

Group Reservations Manager jobs near you
Infographic showing various Group Reservations Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Group Reservations Coordinator (Full-Time)

Omni Hotels & Resorts

Frisco, TX • On-site

$16.25 - $20.75/hr

Full-time

Posted 6 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 109 rated hotels

Job description

Omni Frisco Hotel at the Star
The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.
This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.
The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.
Overview:
Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department's day to day activities.
Responsibilities:
  • Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
  • Attend weekly group pick-up meetings
  • Run group arrivals lists daily for future arrival dates, and no-show reports daily.
  • Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
  • Check for group reservation errors - and contact caller of the reservation or group contact accordingly to obtain and verify information.
  • Report to the Reservations Manager and the Director of Revenue Management.
  • Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
  • Complete Group Commission Report, after group's departure.
  • Monitor room type availability daily.
  • Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
  • Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
  • Complete competition rate analysis as needed.
  • Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
  • Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
  • Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
  • Assist in completing all fax and email reservations.
  • Research outstanding Travel Agent Commissions for groups.
  • Research and charge for all no-shows, cancelations, and deposits.

Qualifications:
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
  • Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
  • Proficient computer skills on Microsoft Office, Excel, and Word
  • Excellent and professional communication skills
  • Highly detailed, and able to maintain excellent organizational skills - while working in a fast pace environment.
  • Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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