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Group Benefits Customer Service Representative Jobs

PFS Group

Customer Service Representative

Uvalde, TX · On-site

$15 - $20.50/hr

At PFS Group, one of the nation's fastest-growing patient financial services companies, we help ... Bilingual (Spanish/English) is a plus Benefits * Earn up to $450 per month through our performance ...

Ideal Tridon

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

This customer service representative (CSR) will act as a liaison, handle administrative tasks ... Benefits At Ideal Tridon Group and Foster Manufacturing, we focus on benefits that cover your ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

MMC Group LP

Be Seen First

Customer Service Representative

Nashville, TN · On-site

$17/hr

Human Resources Customer Service Representative | HR CSR Location: 100% Onsite Pay: $17/hr Spanish ... com Benefits with MMC Group MMC offers health insurance plans for our active candidates on ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Stefanini Group is hiring! Stefanini is looking for a Customer Service Representative in Riverdale, IA 52722 For quick Apply, please reach out to Ashish Gupta, call 248 582 6546/ email: ashish.gupta ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Stefanini Group is hiring! Stefanini is looking for a Customer Service Representative in Riverdale, IA 52722 For quick Apply, please reach out to Ashish Gupta, call 248 582 6546/ email: ashish.gupta ...

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Group Benefits Customer Service Representative information

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How much do group benefits customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for group benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a group benefits customer service representative?

Group Benefits Customer Service Representatives are professionals who assist employees and employers with questions and issues related to group insurance benefits, such as health, dental, vision, and life insurance plans. They act as a liaison between the insurance provider and the policyholders, helping to resolve claims, explain coverage, process enrollments, and answer policy-related questions. Strong communication and problem-solving skills are essential for this role, as representatives must clearly explain complex benefits information and handle sensitive issues in a timely and confidential manner.

What are the key skills and qualifications needed to thrive as a group benefits customer service representative?

To thrive as a Group Benefits Customer Service Representative, you need strong knowledge of group insurance products, benefits administration, and customer service principles, typically supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, benefits enrollment platforms, and call center software is often required. Excellent communication, problem-solving, and patience are standout soft skills in this role. These competencies are vital for accurately addressing client inquiries, resolving issues efficiently, and ensuring a positive experience for plan members.

What are some common challenges faced by group benefits customer service representatives, and how can they be managed effectively?

Group Benefits Customer Service Representatives often navigate complex benefit plans and respond to a high volume of inquiries from both employers and employees. A common challenge is explaining policy details in clear, simple terms while adhering to company guidelines and regulations. Managing time effectively, staying organized, and developing strong communication skills are key to handling these demands. Many organizations offer ongoing training and support resources to help representatives stay current with benefit changes and deliver exceptional service.

Is remote Group Benefits Customer Service Representative a stressful job?

A remote Group Benefits Customer Service Representative typically handles client inquiries, processes claims, and provides support, which can involve managing a high volume of calls and maintaining accuracy. The job may be stressful during busy periods or when dealing with difficult customers, but it often includes training and tools to help manage workload and reduce stress levels.

What cities are hiring for Group Benefits Customer Service Representative jobs?

Cities with the most Group Benefits Customer Service Representative job openings:

What states have the most Group Benefits Customer Service Representative jobs?

States with the most job openings for Group Benefits Customer Service Representative jobs include:

What are popular job titles related to Group Benefits Customer Service Representative jobs?

For Group Benefits Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Group Benefits Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Lincoln Park, MI • On-site

EPIC Fitness Group
See more jobs at EPIC Fitness Groupexternal

$14.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Why you should join Planet Fitness:
  • Great growth opportunities - we are a dynamic and growing company
  • Set Schedule
  • Medical, Dental and Vision insurance benefits (available to eligible employees)
  • Employee Referral Bonus Program
  • This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
  • FREE Black Card Membership
  • 401(k) with generous employer match
  • Profit sharing program!
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • Contribute to changing people's lives every day by helping us create a healthier Planet
  • Work hard play hard with an amazing group of talented, dynamic team members
  • Employee Assistance Program (EAP)

Some of your responsibilities will include:
  • The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications and Physical Demands:
  • Must be 18 years of age or older.
  • Punctuality and reliability is a must.
  • Customer service experience preferred.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:
  • It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
  • It means being part of a company that cares about improving the health and well-being of our communities.
  • It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
  • It means encouraging professional growth and development.
  • It means creating a positive impact in our local communities through philanthropic initiatives.
  • It means being part of a brand of which you can be proud!

Equal Opportunity Employer

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