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Group Benefits Customer Service Representative Jobs

Louisiana Restaurant Association

Be Seen First

Insurance Customer Service Representative

New Orleans, LA · On-site

$22 - $24/hr

... Representative (CSR) to serve as the primary point of contact for members of the Workers ... Comprehensive group benefits (medical, dental, vision, life, STD, LTD) * 401(k) with company match

Addison Group

Customer Service Representative

Aurora, CO · On-site

$19 - $21.50/hr

Monday-Friday, 8:00 AM - 5:00 PM Benefits : This position is eligible for medical, dental, vision ... Addison Group is partnering with a well-established company in the Aurora area that is seeking a ...

On Trend Group

Customer Service Representative

Long Beach, CA · On-site

$16.75 - $22.75/hr

Customer Service Representative - ( Customer-Facing Sales & Marketing ) On Trend Group is growing, and we're looking for a confident, personable and motivated Customer Service Representative to join ...

Addison Group

Customer Service Rep

Sugar Land, TX · On-site

$25 - $30/hr

Hybrid Pay: $25.00 - $30.00 DOE Benefits: This position is eligible for medical, dental, vision ... Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment ...

Johnson Service Group

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Customer Service Representative

Hicksville, NY · On-site

$23 - $25/hr

JSG is seeking a Customer Service Representative for our client in Hicksville NY. In this role, you ... Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment ...

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Group Benefits Customer Service Representative information

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How much do group benefits customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for group benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a group benefits customer service representative?

Group Benefits Customer Service Representatives are professionals who assist employees and employers with questions and issues related to group insurance benefits, such as health, dental, vision, and life insurance plans. They act as a liaison between the insurance provider and the policyholders, helping to resolve claims, explain coverage, process enrollments, and answer policy-related questions. Strong communication and problem-solving skills are essential for this role, as representatives must clearly explain complex benefits information and handle sensitive issues in a timely and confidential manner.

What are the key skills and qualifications needed to thrive as a group benefits customer service representative?

To thrive as a Group Benefits Customer Service Representative, you need strong knowledge of group insurance products, benefits administration, and customer service principles, typically supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, benefits enrollment platforms, and call center software is often required. Excellent communication, problem-solving, and patience are standout soft skills in this role. These competencies are vital for accurately addressing client inquiries, resolving issues efficiently, and ensuring a positive experience for plan members.

What are some common challenges faced by group benefits customer service representatives, and how can they be managed effectively?

Group Benefits Customer Service Representatives often navigate complex benefit plans and respond to a high volume of inquiries from both employers and employees. A common challenge is explaining policy details in clear, simple terms while adhering to company guidelines and regulations. Managing time effectively, staying organized, and developing strong communication skills are key to handling these demands. Many organizations offer ongoing training and support resources to help representatives stay current with benefit changes and deliver exceptional service.

Is remote Group Benefits Customer Service Representative a stressful job?

A remote Group Benefits Customer Service Representative typically handles client inquiries, processes claims, and provides support, which can involve managing a high volume of calls and maintaining accuracy. The job may be stressful during busy periods or when dealing with difficult customers, but it often includes training and tools to help manage workload and reduce stress levels.

What cities are hiring for Group Benefits Customer Service Representative jobs?

Cities with the most Group Benefits Customer Service Representative job openings:

What states have the most Group Benefits Customer Service Representative jobs?

States with the most job openings for Group Benefits Customer Service Representative jobs include:

What are popular job titles related to Group Benefits Customer Service Representative jobs?

For Group Benefits Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Group Benefits Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Benefits Customer Service Representative

Buffalo, NY • Hybrid

A-Line Staffing Solutions
Recruiting and Staffing Services • 201 - 500 employees
Learn more about A-Line Staffing Solutionsexternal

$18/hr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Location: Buffalo, NY (Must be local)
Work Setup: Remote after initial onboarding/training; Day 1 is onsite to pick up equipment and confirm setup. You may also be asked to come onsite for meetings/projects as needed.

Pay
$18.00/hr starting
Pay increase after ~30 days (increase is scheduled for the first Monday after 30 days, per the job notes)
Schedule
Monday–Friday (no weekends)
Must be flexible to work an 8-hour shift within a broader window (typically 8:00 AM – 11:00 PM)
Busy season: 40 hours/week + overtime as needed
Off-season: hours may fluctuate (about 32–40/week) based on client need
About the Role
As a Benefits Customer Service Representative, you’ll support members through benefit enrollment and updates to health and/or pension plans. You’ll spend most of your day assisting members by phone, with opportunities to support via chat/message center/email as you gain experience. This role is ideal for someone who enjoys helping people, communicating clearly, and working in a structured service environment.

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

Social media

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