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Ground Service Ramp Agent Jobs in Toronto, ON (NOW HIRING)

Intact Financial

AI Developer Senior

Toronto, ON · Hybrid

... s teams. You'll design agentic automations, leveraging access to data and tools, to drive ... Core Competencies: * Agent frameworks: Hands-on experience with frameworks such as LangChain ...

Intact Financial

AI Developer Senior

Mississauga, ON · Hybrid

... s teams. You'll design agentic automations, leveraging access to data and tools, to drive ... Core Competencies: * Agent frameworks: Hands-on experience with frameworks such as LangChain ...

Omers

Lead, AI/Machine Learning Engineer

Toronto, ON

... Services, Finance, and Corporate functions. Reporting to the Associate Director, AI and ML, this ... ground LLMs on OMERS enterprise knowledge. * Conducting applied research on emerging models, agent ...

Trivium

Appointment Setter

Toronto, ON · Remote

CA$2.0K - CA$4.0K/mo

This is a ground-floor seat on a team in rapid growth mode, and top performers will have room to ... services, and ideal patient * Demonstrate speed-to-lead discipline (5-minute response time) * Ramp ...

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All JobsGround Service Ramp Agent JobsGround Service Ramp Agent Jobs in Toronto, ON

Ground Service Ramp Agent information

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits and overtime opportunities.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or ground handling company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to work in a fast-paced environment. Prior experience or certifications in safety or equipment operation can improve chances, but many employers provide on-the-job training. Competition may exist, especially in busy airports, but entry-level positions are often available for those meeting basic requirements.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents are still getting paid. They typically receive hourly wages and may earn additional pay for overtime or night shifts, depending on the employer and location. Payment is usually consistent as long as they are actively working their scheduled shifts.
What are popular job titles related to Ground Service Ramp Agent jobs in Toronto, ON? For Ground Service Ramp Agent jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Ground Service Ramp Agent jobs in Toronto, ON look for? The top searched job categories for Ground Service Ramp Agent jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Ground Service Ramp Agent jobs? Cities near Toronto, ON with the most Ground Service Ramp Agent job openings:
Ground Service Ramp Agent jobs near you
Infographic showing various Ground Service Ramp Agent job openings in Toronto, ON as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution.

Workforce Management and SLA Reporting Analyst

Boldr

Toronto, ON • On-site

Full-time

Posted 16 days ago

Job description

A LITTLE BIT ABOUT Boldr
  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE

As a Workforce and SLA Reporting Management Analyst, you will be responsible for executing and optimizing Workforce Management processes and own the operational reporting process within a 24/7 BPO environment supporting multiple channels simultaneously

This role focuses on workforce planning, scheduling, and real-time performance monitoring. You will work with moderate autonomy on complex workforce scenarios, using data-driven analysis to support staffing decisions and operational performance. You will collaborate closely with Operations, QA, and Implementations teams to ensure alignment with service targets and client needs.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Workforce Planning & Analysis

  • Build and maintain accurate, timely reporting and dashboards for both internal and client stakeholders.
  • Extract, analyze, and interpret operational and performance data in real time to identify trends, risks, and opportunities.
  • Build and maintain staffing models based on forecasts, productivity assumptions, and operational targets.
  • Translate volume forecasts into headcount requirements.
  • Develop scenario analyses for ramp, attrition, and seasonality.
  • Support workforce planning for new and existing programs.

Scheduling & Capacity Management

  • Monitor SLAs and KPIs continuously; proactively alert stakeholders to at-risk or breached metrics and recommend corrective actions.
  • Apply WFM discipline (intraday management, scheduling and roster adjustments, adherence, occupancy, and capacity planning) and advise Team Captains on required changes to team members' schedules.
  • Create and maintain agent schedules using tools such as Assembled and homegrown AI models.
  • Ensure schedules align with SLA targets, coverage needs, and efficiency goals.
  • Account for multi-channel support, time zones, and staffing constraints.
  • Identify and recommend adjustments to improve staffing coverage.

Real-Time Management

  • Monitor intraday performance, queues, and agent adherence.
  • Identify risks to service levels and propose corrective actions.
  • Coordinate with Client Teams to implement real-time adjustments.
  • Prepare data, dashboards, and narratives to support the CXM for client Business Reviews / QBRs
  • Support the CXM in identifying and communicating additional client needs (e.g., staffing, tooling, process changes).

Data Analysis & Reporting

  • Analyze WFM metrics such as occupancy, shrinkage, utilization, and SLA attainment.
  • Build and maintain dashboards and reports (e.g., Metabase).
  • Translate data into actionable insights for operations teams.
  • Identify trends and performance gaps.

Continuous Improvement

  • Identify skill and performance gaps and flag team members who need additional training or coaching.
  • Conduct structured root cause analyses on performance issues to recommend and present findings with clear remediation plans.
  • Identify inefficiencies in forecasting, scheduling, and reporting processes.
  • Recommend and support implementation of improvements.
  • Leverage AI tools and automation to enhance analysis and workflows

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

  • Curious and authentic, just like us! #beboldr .
  • Strong in analytical thinking and problem-solving.
  • Comfortable working with complex datasets and variable inputs.
  • Able to communicate insights clearly to non-technical stakeholders.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Collaborative and proactive in cross-functional environments.

YOU HAVE…

  • Bachelor's degree in Business, Statistics, Operations Management, or related field (preferred).
  • 3–4 years of Workforce Management and/or operational reporting experience in a BPO or contact center environment.
  • Strong experience in forecasting, staffing models, and scheduling.
  • Proven experience building and maintaining reports and dashboards, and turning raw operational data into clear insights.
  • Solid understanding of SLAs, KPIs, and contact center performance metrics, with the ability to monitor, interpret, and act on them.
  • Proficiency in WFM tools (e.g., Verint, NICE, Aspect, Genesys or similar).
  • Advanced Excel or Google Sheets skills.
  • Hands-on experience with BI/reporting tools (e.g., Metabase, Power BI, Tableau, Looker, or similar).
  • Experience with scheduling platforms such as Assembled (preferred).
  • Experience preparing data and narratives for client-facing reviews (e.g., Business Reviews / QBRs).
  • Strong written and verbal communication skills, with the ability to present findings and recommendations to non-technical and client stakeholders.
  • Experience using AI tools to support analysis or workflow automation.
  • Strong analytical and problem-solving capabilities, including structured root cause analysis.
  • Ability to support multiple programs simultaneously in a fast-paced environment.

Nice to Have

  • Experience in multi-client BPO environments.
  • Familiarity with Erlang C or similar forecasting methodologies.
  • Exposure to implementation or onboarding workflows.
  • Experience supporting scaling operations.
  • Experience partnering with CXMs, account, or client-success teams to surface additional client needs.
  • Familiarity with data visualization and storytelling best practices.
  • SQL or query-writing skills for pulling and validating reporting data.

Salary Range: CAD 56,640.00 – 70,800.00 annually