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Ground Service Ramp Agent Jobs in Pittsburgh, PA

9Rooftops

CRM Manager

Pittsburgh, PA · Hybrid

$70K/yr

... client-services environment. This role operates on a hybrid schedule at our Pittsburgh, PA or ... Can hit the ground running and manage multiple projects simultaneously. * Is naturally curious and ...

Livenation

Bartender - Roxian Theatre

Mckeesrocks, PA · On-site

Live music is our passion and where we find our common ground. There has never been a better time ... Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol ...

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Ground Service Ramp Agent information

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How much do ground service ramp agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for ground service ramp agent in Pittsburgh, PA is $16.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.74 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits and overtime opportunities.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or ground handling company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to work in a fast-paced environment. Prior experience or certifications in safety or equipment operation can improve chances, but many employers provide on-the-job training. Competition may exist, especially in busy airports, but entry-level positions are often available for those meeting basic requirements.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents are still getting paid. They typically receive hourly wages and may earn additional pay for overtime or night shifts, depending on the employer and location. Payment is usually consistent as long as they are actively working their scheduled shifts.
What are popular job titles related to Ground Service Ramp Agent jobs in Pittsburgh, PA? For Ground Service Ramp Agent jobs in Pittsburgh, PA, the most frequently searched job titles are:
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Ground Service Ramp Agent jobs near you

CRM Manager

9Rooftops

Pittsburgh, PA • Hybrid

$70K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 21 days ago

Job description

9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys managing multiple client accounts, building and executing email marketing campaigns, maintaining CRM systems, and collaborating directly with clients to deliver effective lifecycle marketing programs.

The CRM Manager will serve as a primary point of contact for CRM-related client requests, overseeing campaign execution, database management, lead generation workflows, and marketing automation efforts across various CRM platforms. Success in this role requires strong organization, attention to detail, agency experience, and the ability to thrive in a fast-paced client-services environment.

This role operates on a hybrid schedule at our Pittsburgh, PA or Chicago, IL office.

Key Responsibilities

Client Management & Collaboration

  • Serve as a day-to-day CRM contact for assigned client accounts.
  • Participate in client meetings and translate business needs into actionable CRM and email marketing initiatives.
  • Manage incoming CRM, email marketing, and marketing automation requests across multiple clients and projects.
  • Build and maintain strong client relationships through proactive communication and reliable execution.

CRM & Email Marketing Execution

  • Develop, build, schedule, test, and deploy email marketing campaigns.
  • Manage email content calendars and campaign execution timelines.
  • Ensure email campaigns align with client brand standards, messaging, tone, and calls-to-action.
  • Coordinate campaign reviews, approval workflows, and quality assurance processes.
  • Support segmentation, personalization, and audience targeting initiatives.

CRM Administration & Marketing Automation

  • Manage and maintain CRM platforms, including database administration, lead management, and campaign setup.
  • Build and maintain forms, workflows, and lead capture processes.
  • Ensure CRM data integrity through ongoing database maintenance and quality control.
  • Support user training and CRM adoption efforts when needed.
  • Troubleshoot campaign and platform issues while collaborating with internal teams and vendor partners.

Performance & Optimization

  • Monitor campaign performance and provide reporting insights to clients and internal teams.
  • Identify opportunities to improve engagement, lead generation, and email marketing effectiveness.
  • Recommend process improvements and best practices to enhance CRM operations and campaign execution.

Preferred CRM Platforms

Experience with one or more of the following is preferred:

  • Zoho CRM
  • Salesforce
  • Splash
  • Other CRM and marketing automation platforms

Qualifications

  • 4+ years of CRM, email marketing, or marketing automation experience.
  • Agency experience required.
  • Proven experience managing multiple client accounts and competing priorities simultaneously.
  • Hands-on experience building and deploying email marketing campaigns.
  • Experience managing CRM databases, forms, workflows, and lead generation processes.
  • Ability to learn and navigate multiple CRM platforms quickly.
  • Strong project management and organizational skills.
  • Excellent communication and client-facing abilities.
  • High attention to detail and commitment to quality.
  • Self-starter who can quickly acclimate and contribute with minimal ramp-up time.

Ideal Candidate Profile

The successful candidate is someone who:

  • Thrives in a fast-paced agency environment.
  • Enjoys both client interaction and hands-on execution.
  • Can hit the ground running and manage multiple projects simultaneously.
  • Is naturally curious and committed to continuous learning.
  • Takes ownership of work and consistently looks for ways to improve processes and outcomes.
  • Brings energy, adaptability, and a strong sense of accountability to client relationships.

The base salary for this position is $70,000, with the potential for up to an additional 20% if the applicant hired has additional related qualifications. Eastport Holdings offers a competitive benefits package including medical, dental, vision, life and disability coverage, HSA employer contributions, flexible spending accounts, employee assistance resources, paid time off, paid parental leave, and voluntary benefits designed to support your overall well-being.

Apply