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Ground Service Ramp Agent Jobs in Jacksonville, FL

Million Air

Line Service Professional

Jacksonville, FL · On-site

$15.25 - $17.75/hr

... ground power and potable water services, delivering catering. * Marshalling, towing and positioning aircraft on the ramp and in hangars. * Fuel movement- quality control, disposal, and paperwork

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Ground Service Ramp Agent information

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How much do ground service ramp agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ground service ramp agent in Jacksonville, FL is $15.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $16.92 per hour, depending on experience, location, and employer.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents continue to receive pay for their work, which typically includes shifts during early mornings, evenings, or overnight. Compensation varies by employer and location but generally involves hourly wages, with some positions offering benefits and overtime pay.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with opportunities for overtime and tips in some cases. Certification in safety procedures and equipment operation can enhance earning potential.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to pass background checks and drug tests. Prior experience is not always necessary, but good communication skills and the ability to work in a fast-paced environment are important. Many positions are entry-level and may require training provided by the employer.

What are popular job titles related to Ground Service Ramp Agent jobs in Jacksonville, FL?

For Ground Service Ramp Agent jobs in Jacksonville, FL, the most frequently searched job titles are:

What job categories do people searching Ground Service Ramp Agent jobs in Jacksonville, FL look for?

The top searched job categories for Ground Service Ramp Agent jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Ground Service Ramp Agent jobs?

Cities near Jacksonville, FL with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you

Safety and Training Supervisor, Cargo

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Jacksonville, FL • On-site

$22/hr

Full-time

Re-posted 24 days ago

Trego-Dugan Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 67 rated aviation services

Job description

Role Description

This is an overnight position to support operations.

The Safety & Training Supervisor is responsible for overseeing daily safety execution and training compliance at the gateway level. This role ensures operational activities are conducted in accordance with company safety standards, carrier requirements, customer expectations, and regulatory mandates. The supervisor partners closely with gateway leadership to maintain a safe work environment, ensure workforce qualification compliance, and deliver high-quality training programs that support operational performance and regulatory adherence.

Responsibilities

Safety & Regulatory Compliance
  • Implement and enforce company safety policies, procedures, and standard work at the gateway level.
  • Conduct routine safety inspections, hazard assessments, and compliance audits of ramp and warehouse operations.
  • Identify safety risks and collaborate with station leadership to implement corrective and preventive actions.
  • Investigate accidents, incidents, and near misses using structured root cause methodologies (e.g., 5-Why).
  • Ensure compliance with OSHA regulations and applicable carrier and customer requirements.
  • Maintain accurate safety records and submit timely reports to leadership.
Training Oversight & Qualification Management
  • Oversee onboarding, recurrent, and remedial training programs for all operational personnel.
  • Ensure employees maintain required certifications and qualifications (DG, equipment, security, etc.).
  • Maintain and update training matrices and documentation.
  • Conduct classroom and hands-on training sessions on safety procedures, emergency response, equipment operation, and standard work.
  • Evaluate training effectiveness and implement improvements to maintain instructional quality.
  • Support operational readiness during staffing increases or peak seasons.
Quality Assurance & Operational Performance
  • Monitor compliance with safety and training standards across shifts.
  • Conduct observational audits to verify adherence to standard work and operational procedures.
  • Provide coaching and feedback to supervisors and frontline employees.
  • Track and analyze safety and training-related performance metrics.
  • Escalate compliance risks and partner with leadership to implement corrective action plans.
Documentation & Audit Support
  • Maintain organized and audit-ready documentation for safety and training programs.
  • Support internal and external audits, inspections, and customer reviews.
  • Ensure proper recordkeeping of safety meetings, certifications, and compliance documentation.
  • Stay informed on regulatory updates and industry best practices.
Team Engagement & Culture Development
  • Promote a proactive safety culture and employee engagement in safety initiatives.
  • Encourage reporting of hazards and near misses without fear of retaliation.
  • Support leadership in reinforcing accountability and performance expectations.
  • Partner with HR and station leadership to ensure safety and training integration into onboarding and performance management.
Preferred Qualifications
  • 5+ years of experience in aviation cargo, ground handling, or airport operations, with demonstrated expertise in ramp safety, ground service equipment, and warehouse operations
  • 1+ years of experience supervising safety and/or training programs within a regulated aviation environment
  • Proven ability to design, develop, and deliver classroom, virtual, and hands-on operational training programs aligned with OSHA, FAA, TSA, and IATA standards
  • Experience conducting safety audits, incident investigations (e.g., 5-Why, root cause analysis), and implementing corrective action plans
  • Strong leadership skills with the ability to coach, mentor, and hold frontline teams accountable to safety and operational performance standards
  • Demonstrated ability to influence cross-functional stakeholders and drive a positive safety culture in fast-paced cargo operations
  • Experience utilizing Learning Management Systems (LMS), compliance tracking tools, and performance metrics to monitor training effectiveness
  • Effective communication and presentation skills, with the ability to engage frontline employees through executive leadership

What Trego-Dugan Aviation employees say

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