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Ground Service Ramp Agent Jobs in Hillside, IL (NOW HIRING)

Alliance Ground International, LLC.

Office Agent

Chicago, IL · On-site

$16 - $21.50/hr

Our Ground division has a strong reputation in aviation ground services. We are committed to ... Must complete ramp and SIDA training to obtain airport authority identification security. * If ...

Alliance Ground International, LLC

Office Agent

Chicago, IL · On-site

$16 - $21.50/hr

Our Ground division has a strong reputation in aviation ground services. We are committed to ... Must complete ramp and SIDA training to obtain airport authority identification security. * If ...

IGC Inc.

Terminal/Ramp Monitors

Chicago, IL · On-site

$24 - $27/hr

S.) minimum from two-year college or university; and one to two years related airport operation/customer service experience and/or training; or equivalent combination of education and experience.

Alliance Ground International

CDL Driver

Chicago, IL · On-site

$28 - $29/hr

Customer service oriented as you will be interacting with airline representatives and staff ... Excellent knowledge of Ramp Operations * Strong organizational and multi-tasking skills

Envoy Air Inc.

Supervisor, Customer Care

Chicago, IL · On-site

$51K - $56K/yr

... Agent work, as required. Station Agents have combined duties within ramp service and customer ... Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help ...

Envoy Air Inc.

Supervisor, Customer Care

Chicago, IL · On-site

$51K - $56K/yr

... Agent work, as required. Station Agents have combined duties within ramp service and customer ... Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help ...

Envoy Air Inc.

Supervisor, Ramp Operations

Chicago, IL

$51K - $56K/yr

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many ...

Envoy Air Inc.

Supervisor, Customer Care

Chicago, IL · On-site

$51K - $56K/yr

... Agent work, as required. Station Agents have combined duties within ramp service and customer ... Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help ...

Envoy Air Inc.

Supervisor, Ramp Operations

Chicago, IL · On-site

$51K - $56K/yr

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many ...

Envoy Air Inc.

Supervisor, Ramp Operations

Chicago, IL · On-site

$51K - $56K/yr

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many ...

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All JobsGround Service Ramp Agent JobsGround Service Ramp Agent Jobs in Hillside, IL

Ground Service Ramp Agent information

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How much do ground service ramp agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ground service ramp agent in Hillside, IL is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.98 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits and overtime opportunities.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or ground handling company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to work in a fast-paced environment. Prior experience or certifications in safety or equipment operation can improve chances, but many employers provide on-the-job training. Competition may exist, especially in busy airports, but entry-level positions are often available for those meeting basic requirements.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents are still getting paid. They typically receive hourly wages and may earn additional pay for overtime or night shifts, depending on the employer and location. Payment is usually consistent as long as they are actively working their scheduled shifts.

What cities near Hillside, IL are hiring for Ground Service Ramp Agent jobs?

Cities near Hillside, IL with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you

Office Agent

Alliance Ground International, LLC.

Chicago, IL • On-site

$16 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Alliance Ground International rating

4.9

Company rating: 4.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

62nd of 66 rated aviation services

Job description

Job Description:
Job Description:
Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job responsibilities:
  • Convey shipping instructions to the customer services counter.
  • Retrieve import documents and deliver export documents to and from aircraft.
  • Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
  • Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
  • Release imported international freight upon review of CBP clearances and authorizations.
  • Collect air freight charges.
  • Handle phone calls from customers in a professional and courteous manner.
  • Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
  • Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
  • Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
  • Complete all training when required by company, airport governing authority, or customer when required.
  • Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.

Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:
  • This job requires physical stamina and strength - Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
  • Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
  • Must be able to work around jet and machinery noises in a warehouse environment.

Knowledge, Skills & Abilities
  • Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff.
  • Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs.
  • Basic math skills: Office Agents must be able to calculate payment transactions.
  • Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively.
  • Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask.

Qualifications:
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • Possess a valid driver's license with a clean driving record.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
  • Preferred Qualifications - One+ year of Cargo Agent experience.

Schedule of Hours
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced.
Benefits
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

What Alliance Ground International employees say

Pay

Benefits

Hours and flexibility

Workplace

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Alliance Ground International logo

About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

Social media

Facebook

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