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Ground Service Ramp Agent Jobs in Michigan (NOW HIRING)

Envoy Air Inc.

Supervisor, Ramp

Grand Rapids, MI · On-site

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many ...

Envoy Air Inc.

Supervisor, Ramp

Grand Rapids, MI

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many ...

New

Envoy Air Inc.

Supervisor, Ramp

Grand Rapids, MI · On-site

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many ...

Avflight Corporation

Ground Handler

Grand Rapids, MI · On-site

$15.25 - $18/hr

... ramp, aircraft cleaning, and other assigned duties. Duties: * Provide efficient, friendly service ... Operate ground equipment, including tugs and belt loaders * Clean and service cabin interiors ...

Avflight Corporation

Ground Handler

Traverse City, MI · On-site

$17/hr

... ramp, aircraft cleaning, and other assigned duties. Duties: * Provide efficient, friendly service ... Operate ground equipment, including tugs and belt loaders * Clean and service cabin interiors ...

Avflight Corporation

Ground Handler

Traverse City, MI

$17/hr

... ramp, aircraft cleaning, and other assigned duties. Duties: * Provide efficient, friendly service ... Operate ground equipment, including tugs and belt loaders * Clean and service cabin interiors ...

Avflight Corporation

Ground Handler

Grand Rapids, MI

$15.25 - $18/hr

... ramp, aircraft cleaning, and other assigned duties. Duties: * Provide efficient, friendly service ... Operate ground equipment, including tugs and belt loaders * Clean and service cabin interiors ...

Unifi

Airport Customer Service Agent - MBS

Freeland, MI · On-site

$13.25 - $17.75/hr

Airport Customer Service Agent - MBS Unifi Aviation, LLC is seeking individuals to join our growing ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

AVFUEL/AVFLIGHT

Ground Handler (1790)

Grand Rapids, MI · On-site

$15.25 - $18/hr

... ramp, aircraft cleaning, and other assigned duties. Duties: * Provide efficient, friendly service ... Operate ground equipment, including tugs and belt loaders * Clean and service cabin interiors ...

AVFUEL/AVFLIGHT

Ground Handler (1766)

Traverse City, MI · On-site

$17/hr

... ramp, aircraft cleaning, and other assigned duties. Duties: * Provide efficient, friendly service ... Operate ground equipment, including tugs and belt loaders * Clean and service cabin interiors ...

Central Bay Thumb Partnership

Insurance Agent

Saginaw, MI · On-site

$80K - $120K/yr

Whether you're new to the financial services industry and want to begin growing an office through ... the ground. Expanding Your Business As a Farm Bureau agent, you'll have access to sell a broad ...

Central Bay Thumb Partnership

Insurance Agent

Bay City, MI · On-site

$80K - $120K/yr

Whether you're new to the financial services industry and want to begin growing an office through ... the ground. Expanding Your Business As a Farm Bureau agent, you'll have access to sell a broad ...

Central Bay Thumb Partnership

Insurance Agent

Haslett, MI · On-site

$80K - $120K/yr

Whether you're new to the financial services industry and want to begin growing an office through ... the ground. Expanding Your Business As a Farm Bureau agent, you'll have access to sell a broad ...

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Ground Service Ramp Agent information

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits and overtime opportunities.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or ground handling company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to work in a fast-paced environment. Prior experience or certifications in safety or equipment operation can improve chances, but many employers provide on-the-job training. Competition may exist, especially in busy airports, but entry-level positions are often available for those meeting basic requirements.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents are still getting paid. They typically receive hourly wages and may earn additional pay for overtime or night shifts, depending on the employer and location. Payment is usually consistent as long as they are actively working their scheduled shifts.

What are popular job titles related to Ground Service Ramp Agent jobs in Michigan?

For Ground Service Ramp Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Ground Service Ramp Agent jobs in Michigan look for?

The top searched job categories for Ground Service Ramp Agent jobs in Michigan are:

What cities in Michigan are hiring for Ground Service Ramp Agent jobs?

Cities in Michigan with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you

Passenger Service Agent

Alliance Ground International, LLC.

Detroit, MI • On-site

$14.75 - $18.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Alliance Ground International rating

4.9

Company rating: 4.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

62nd of 66 rated aviation services

Job description

Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
  • Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
  • Always ensure safety and security is never compromised.
  • Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
  • Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
  • Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
  • Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
  • Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
  • Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
  • Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
  • Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to stand for extended periods of time.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete SIDA training to obtain airport authority identification security.
  • Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

What Alliance Ground International employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

Social media

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