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Ground Service Ramp Agent Jobs in Massachusetts (NOW HIRING)

Atlantic Aviation

Ramp Agent - Part Time

Concord, MA · On-site

$21/hr

Perform ground marshalling using standard aviation signals. * Perform customer service activities ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Aaregional

Ramp Agent (Full-Time)

Boston, MA · On-site

$18.25/hr

... a Ramp Agent in our Ground Handling Department. The primary responsibility of the position is ... Operate motorized service vehicles and equipment * Guide and park aircraft * Perform cabin ...

Aaregional

Ramp Agent (Part-Time)

Boston, MA · On-site

$18.25/hr

... a Ramp Agent in our Ground Handling Department. The primary responsibility of the position is ... Operate motorized service vehicles and equipment * Guide and park aircraft * Perform cabin ...

Swissport International AG

Ramp Agent

Boston, MA · On-site

$20/hr

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and ... Job Summary Ramp Agents provide all necessary and required under-wing ground support services as ...

Swissport International AG

Ramp Agent

Boston, MA · On-site

$20/hr

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and ... Job Summary Ramp Agents provide all necessary and required under-wing ground support services as ...

Unifi

Airport Ramp Agent (JetBlue) - HYA

Hyannis, MA · On-site

$16.50 - $20.25/hr

General information Job Title Airport Ramp Agent (JetBlue) - HYA Date Thursday, July 23, 2026 ... airline ground services. Our vision is to be the most respected company by providing exceptional ...

Unifi

Airport Ramp Agent (JetBlue) - HYA

Hyannis, MA · On-site

$16.50 - $20.25/hr

General information Job Title Airport Ramp Agent (JetBlue) - HYA Date Thursday, July 23, 2026 Entity Unifi Aviation, LLC State Massachusetts City Hyannis Base Pay Rate: $ 20.00 Full/Part Time ...

Hyannis Air Service Inc

Ramp Agent

West Tisbury, MA · On-site

$17.50 - $21.50/hr

Safe operation of ground equipment * Ability to carry out de-ice procedures * Accurate addition of ... Excellent communication and excellent customer service skills required * Ability to interact ...

Hyannis Air Service Inc

Ramp Agent

East Boston, MA · On-site

$16.75 - $20.75/hr

Safe operation of ground equipment * Ability to carry out de-ice procedures * Accurate addition of ... Excellent communication and excellent customer service skills required * Ability to interact ...

Menzies Aviation

Ramp Agent

Worcester, MA

$17/hr

Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of ...

Menzies Aviation

Ramp Agent

Worcester, MA · On-site

$17/hr

Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of ...

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Ground Service Ramp Agent information

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents continue to receive pay for their work, which typically includes shifts during early mornings, evenings, or overnight. Compensation varies by employer and location but generally involves hourly wages, with some positions offering benefits and overtime pay.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with opportunities for overtime and tips in some cases. Certification in safety procedures and equipment operation can enhance earning potential.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to pass background checks and drug tests. Prior experience is not always necessary, but good communication skills and the ability to work in a fast-paced environment are important. Many positions are entry-level and may require training provided by the employer.

What are popular job titles related to Ground Service Ramp Agent jobs in Massachusetts?

For Ground Service Ramp Agent jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Ground Service Ramp Agent jobs in Massachusetts look for?

The top searched job categories for Ground Service Ramp Agent jobs in Massachusetts are:

What cities in Massachusetts are hiring for Ground Service Ramp Agent jobs?

Cities in Massachusetts with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you

Passenger Service & Ramp Agent (PSRA)

Menzies Aviation

Worcester, MA • On-site

$17/hr

Full-time

Re-posted 16 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

43rd of 66 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.
What you will be doing
  • Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently

  • Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup

  • Transport baggage and cargo between terminals, aircraft, and designated airport locations

  • Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed

  • Assist passengers with boarding, deplaning, and connecting flight information when required

  • Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely

  • Ensure baggage is handled accurately and delivered to the correct flights

  • Follow all airport safety procedures, TSA regulations, and company policies

  • Conduct routine inspections of equipment and report maintenance or safety concerns promptly

  • Communicate effectively with gate agents, dispatchers, supervisors, and flight crews

  • Respond quickly to operational changes, flight delays, and irregular operations

  • Maintain professionalism and a customer-focused attitude in all interactions

  • Perform other duties as requested

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • High school diploma or GED

  • Must be 18 years of age or older

  • Valid driver's license may be required

  • Ability to work in a physically demanding and fast-paced environment

  • Strong communication and teamwork skills

  • Ability to work flexible schedules, including nights, weekends, holidays, and overtime

  • Ability to work outdoors in varying weather conditions

  • Reliable attendance and punctuality

  • Must have reliable telephone and transportation

  • Previous airport, ramp, customer service, warehouse, or logistics experience

  • Airport ramp, gate areas, and terminal operations environment

  • Exposure to aircraft noise, weather conditions, and moving ground equipment

  • Fast-paced environment with strict operational deadlines

  • Frequent interaction with passengers and airline personnel

  • Ability to lift, push, and pull up to 70 pounds regularly

  • Ability to stand, walk, bend, kneel, and reach for extended periods

  • Ability to work outdoors in all weather conditions

  • Ability to safely operate ground support equipment and move throughout active ramp areas

  • Must be able to take verbally direct in English

  • Must be able to read, write, understand and carry out instructions in English

  • Must pass pre-employment and random drug tests

  • Must pass a pre-employment background check

  • Must meet necessary requirements to obtain a security sensitive identification badge

  • Must be in proper uniform or business attire as directed by company officials

  • Identification badges must always be visible

  • Adhere to company policies and procedures and participate in achievement of company objectives

Pay: $17.00 Hourly
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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