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Ground Operations Manager Jobs in Worcester, MA (NOW HIRING)

Dental365

Dental Office Manager

Southborough, MA · On-site

$75K - $85K/yr

By placing patients and providers at the core of our approach, we're breaking new ground in the ... Achieve financial objectives and operational efficiency - manage P&L and analyze business and ...

Dental365

Dental Office Manager

Westborough, MA · On-site

$75K - $85K/yr

By placing patients and providers at the core of our approach, we're breaking new ground in the ... Achieve financial objectives and operational efficiency - manage P&L and analyze business and ...

Dental365

Dental Office Manager

Southborough, MA · On-site

$75K - $85K/yr

By placing patients and providers at the core of our approach, we're breaking new ground in the ... Achieve financial objectives and operational efficiency - manage P&L and analyze business and ...

DaBella

Canvass Manager- 100k+

Westborough, MA · On-site

$4.0K/mo

Walk neighborhoods for extended periods - this is an active, boots-on-the-ground role * Strong ... The use of a personal cell phone for work-related communication, scheduling, and operational needs

Dabella

Canvass Manager- 100k+

Westborough, MA · On-site

$4.0K/mo

Walk neighborhoods for extended periods - this is an active, boots-on-the-ground role * Strong ... The use of a personal cell phone for work-related communication, scheduling, and operational needs

ProcessUnity

Senior Customer Marketing Manager

Concord, MA · On-site

$105K - $140K/yr

... operations continue to operate uninterrupted. We are seeking a Senior Customer Marketing Manager ... the ground up, turning customer insights into action, and using data to continuously improve ...

ProcessUnity

Senior Customer Marketing Manager

Concord, MA · On-site

$120 - $160/hr

... operations continue to operate uninterrupted. We are seeking a Senior Customer Marketing Manager ... the ground up, turning customer insights into action, and using data to continuously improve ...

RoslinCT US

Senior Project Manager

Hopkinton, MA

... ground-breaking science. THE ROSLINCT WAY Here at RoslinCT, our team can contribute to the ... Seeks technical, operational, and scheduling input from key stakeholders to build the project ...

Gecko Hospitality

Executive Chef

Needham, MA · On-site

$110K - $115K/yr

... Ground Up We are seeking an innovative and entrepreneurial Executive Chef to lead the culinary ... What You'll Do As Executive Chef, you will oversee all culinary operations before, during, and ...

Ruland Manufacturing Co.

Quality Manager

Marlborough, MA · On-site

$80K - $100K/yr

... our operations. This hands-on leadership role will manage daily quality control activities ... ground up. Key Responsibilities * Oversee and manage the quality process from raw material to ...

Menzies Aviation

Supervisor

Worcester, MA

This role supervises ramp agents and coordinates aircraft ground handling activities including loading/unloading baggage, cargo operations, aircraft marshaling, and ground equipment management while ...

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All JobsGround Operations JobsGround Operations Manager JobsGround Operations Manager Jobs in Worcester, MA

Ground Operations Manager information

See Worcester, MA salary details

$30.9K

$63.3K

$118.2K

How much do ground operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for ground operations manager in Worcester, MA is $63,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What is a ground operations manager?

Ground Operations Managers are professionals responsible for overseeing and coordinating all ground handling activities at airports or similar facilities. Their duties include managing baggage handling, aircraft refueling, passenger boarding, and ensuring that safety and regulatory standards are met. They supervise ground staff, address operational issues, and work to ensure efficient and timely turnaround of aircraft. Ground Operations Managers play a crucial role in maintaining smooth airport operations and minimizing delays. Strong organizational and leadership skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a ground operations manager?

To thrive as a Ground Operations Manager, you need strong organizational skills, knowledge of airport operations, and relevant experience, often supported by a degree in aviation management or a related field. Familiarity with ground handling software, logistics systems, and safety management tools is typically required, along with certifications such as IATA or OSHA safety training. Leadership, problem-solving, and excellent communication skills help you effectively manage teams and respond to operational challenges. These skills are crucial for ensuring safe, efficient, and compliant ground operations in a demanding airport environment.

What are some common challenges faced by ground operations managers, and how can they be effectively addressed?

Ground Operations Managers often face challenges such as coordinating multiple teams under tight time constraints, managing unexpected delays, and ensuring compliance with safety regulations. Effective communication, strong organizational skills, and the ability to adapt quickly are crucial to overcoming these obstacles. Building good relationships with both frontline staff and other departments, such as maintenance and flight crews, can help streamline operations and resolve issues efficiently. Regular training and staying updated on industry best practices also contribute to smoother ground operations.

What is the difference between Ground Operations Manager vs Airport Operations Coordinator?

AspectGround Operations ManagerAirport Operations Coordinator
Required CredentialsTypically requires a high school diploma or equivalent; certifications like IATA or FAA are advantageousSimilar credentials; often requires FAA certification and relevant experience
Work EnvironmentManages ground handling, baggage, and aircraft servicing at airportsCoordinates daily airport activities, ensuring smooth operations across departments
Employer & Industry UsageUsed by airlines, ground handling companies, and airportsCommonly employed by airports and airline ground services
Search & Comparison IntentPeople compare to understand roles, responsibilities, and career paths in ground operationsOften compared to clarify differences in airport operational roles

The Ground Operations Manager oversees all ground handling activities, ensuring safety and efficiency, while the Airport Operations Coordinator focuses on coordinating daily airport functions. Both roles require similar credentials and work within the airport environment, but their responsibilities differ in scope and focus.

What cities near Worcester, MA are hiring for Ground Operations Manager jobs?

Cities near Worcester, MA with the most Ground Operations Manager job openings:

Ground Operations Manager jobs near you
Infographic showing various Ground Operations Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,318 per year, or $30.4 per hour.

Senior Manager, Customer Success

Bostondynamics

Waltham, MA • On-site

$158K - $195K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. As we transition from viral sensations to an industrial automation powerhouse, we are looking for a Senior Manager, Customer Success to build, implement, and refine the "boots on the ground" best practices that will ensure our customers achieve ROI with their Enterprise Asset Management fleets.

How you will make an impact:

  • Process Implementation: In collaboration with CS leadership, translate high-level strategy into actionable CSM playbooks. You will define the day-to-day workflows for onboarding, adoption, and proactive outreach.

  • Best Practice Development: Create the standardized frameworks for core CSM motions like Quarterly Business Reviews (QBRs) and Success Plans. You will ensure these aren't just "check-ins" but data-driven sessions that prove the value of our robotics solutions.

  • Revenue & Retention: You will identify "expansion triggers" and work closely with Sales to capture growth opportunities within existing accounts.

  • Customer Advocacy (VoC): Build systems to collect, measure, and track customer feedback. You will synthesize technical hurdles and feature requests from the field into actionable insights for our Product and Engineering teams.

  • Team Leadership: Lead and mentor a team of Customer Success Managers. You will be responsible for their professional development, ensuring they have the technical and soft skills to manage complex industrial stakeholders.

  • Lifecycle Management: Own the customer journey post-deployment. You will build and monitor account health scores, identify "at-risk" customers early, and implement intervention strategies to manage escalations.

  • Operational Excellence: Use data to track key performance indicators (KPIs) such as Time-to-Value and NPS, using these metrics to constantly iterate on our service model.

We are looking for:

  • Education: Bachelor's degree in Business, Engineering, or a related technical field.

  • Experience: 10+ years of experience in Customer Success or Account Management, preferably in a B2B hardware, robotics, or industrial automation environment.

  • Leadership: 4+ years of experience directly managing people or leading significant cross-functional projects.

  • The "Builder" Mentality: Proven track record of taking a vague goal (e.g., "we need better QBRs") and turning it into a repeatable, documented process.

  • Technical Aptitude: Comfort discussing complex technical solutions with engineers and plant managers alike. You don't need to build the robot, but you need to understand how it solves a customer's problem.

  • Communication: Exceptional ability to influence internal stakeholders and maintain high-level relationships with customer executives.

  • Travel: Ability to travel up to 50% of the time to visit customer sites and understand their operational environments firsthand.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

The base pay range for this position is between $158,000.00 to $195,000.00 annually. Base pay will depend on multiple individualized factors, including, but not limited to, internal equity, job-related knowledge, skills, and experience. This range represents a good-faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.

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