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Ground Operations Director Airline Jobs (NOW HIRING)

lliance Ground International

... 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team ... and directing work; appraising performance; rewarding employees; addressing complaints and ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

Minimum one (1) year Customer Service experience, airline industry experience Preferred ... Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

Minimum one (1) year Customer Service experience, airline industry experience Preferred ... Job Duties Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

Minimum one (1) year Customer Service experience, airline industry experience Preferred ... Job Duties • Coordinate and direct duties and activities of Customer Service/Ground Operations ...

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$34K

$107.7K

$179.5K

How much do ground operations director airline jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ground operations director airline in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a ground operations director do at an airline?

A Ground Operations Director at an airline is responsible for overseeing all ground operations activities, including baggage handling, aircraft servicing, ramp operations, and passenger services at airports. They manage teams to ensure safety, efficiency, and compliance with regulations while coordinating closely with other departments such as flight operations and customer service. This role also involves implementing policies, optimizing processes, and responding to operational disruptions to maintain smooth airport and airline operations.

What are the key skills and qualifications needed to thrive as a ground operations director in an airline?

To thrive as a Ground Operations Director in an airline, you need extensive knowledge of airport ground handling procedures, regulatory compliance, and leadership experience, often supported by a relevant bachelor's degree and years in aviation operations. Familiarity with ground operations management systems, safety management software, and certifications like IATA Safety Audit for Ground Operations (ISAGO) are typically required. Strong organizational, problem-solving, and interpersonal skills help manage teams and coordinate efficiently across departments. These capabilities are crucial for ensuring safe, timely, and cost-effective ground operations that uphold regulatory standards and customer satisfaction.

What are some of the most common challenges faced by a ground operations director in an airline and how can they be addressed?

A Ground Operations Director in an airline often faces challenges such as coordinating large, diverse teams across multiple shifts, ensuring strict compliance with safety and regulatory standards, and managing unexpected disruptions like severe weather or equipment malfunctions. Effective communication, strong leadership, and the ability to implement contingency plans are key to overcoming these obstacles. Building strong relationships with airport authorities, vendors, and internal departments also helps streamline operations and resolve issues quickly, ultimately ensuring efficient and safe ground operations.

What are popular job titles related to Ground Operations Director Airline jobs?

For Ground Operations Director Airline jobs, the most frequently searched job titles are:

Infographic showing various Ground Operations Director Airline job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Account Manager - Ground Operations

On-site

lliance Ground International
See more jobs at lliance Ground Internationalexternal

Other

Posted 8 days ago

Job description

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Job Responsibilities
  • Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's ground operations.
  • Conduct periodic audits on all Company ground operations.
  • Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
  • Ensure all personnel involved in Company ground operations and/or ground handling of Company aircraft are properly trained.
  • Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
  • Maintain the Hazardous Materials Training Program for all applicable employees.
  • Develop and implement policies and procedures for the safe and efficient handling of GSE equipment.
  • Lead by example to deliver consistently great service to our customers
  • Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards
  • Maintain, monitor and report on agreed key performance indicators (KPI's)
  • Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
  • Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
  • Ensure all agreed training is completed and documented
  • Build and maintain relationships with stakeholders, internal and external
  • Resolve issues/conflicts in a timely manner
  • Ensure efficient operation of inbound and outbound flights
  • Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
  • Able to meet the Station's attendance policy.
  • Supervisory Responsibilities
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.
Qualifications
  • Effective people management and planning /organizational skills
  • Customer focused and analytical with good judgment able to work under pressure and a team player
  • Knowledge, Skill and Abilities Ground handling management experience preferred
  • Ability to deal with conflict and resolve issues
  • Intermediate computer skills with working knowledge of Microsoft Office programs
  • Excellent English verbal and written communication skills
  • Must be able to handle stress in a fast-paced environment and ensure deadlines are met
  • Ability to concentrate on detail
  • Ability to lift 50-70 lbs.
  • Adhere to safety practices and programs
  • Ability to multitask
  • Good communication skills
  • Education and Experience Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Valid US driver’s license.
Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced.

Equal Opportunity

Alliance Ground International is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Alliance Ground International is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Introduce yourself!

AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.

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