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Grievance Analyst Jobs (NOW HIRING)

AvantGarde, LLC

Program Analyst

Washington, DC · Hybrid

... grievance matters, and workplace dispute resolution. • Assist with disciplinary and adverse action case reviews, documentation analysis, and case strategy support. • Support matters involving ...

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How much do grievance analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for grievance analyst in the United States is $84,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a grievance analyst, and why are they important?

To thrive as a Grievance Analyst, you need strong analytical abilities, attention to detail, and experience with case management or compliance procedures, often supported by a bachelor's degree in a related field. Familiarity with case management systems, regulatory compliance databases, and sometimes certifications like Six Sigma or healthcare compliance can be advantageous. Excellent written communication, critical thinking, and the ability to manage sensitive situations with empathy set top candidates apart. These skills are crucial for ensuring fair, thorough resolution of grievances and maintaining organizational integrity.

What is a grievance analyst?

A Grievance Analyst is responsible for reviewing, investigating, and resolving complaints or grievances submitted by customers, employees, or members of an organization. They analyze concerns related to policies, procedures, or services to ensure compliance with regulations and company guidelines. This role requires strong communication, problem-solving, and attention to detail to provide fair and accurate resolutions. Grievance Analysts often collaborate with different departments to address issues and implement process improvements.

What are some common challenges grievance analysts face in their day-to-day work?

Grievance Analysts often handle complex cases that require careful investigation, balancing the needs and perspectives of all parties involved while ensuring adherence to regulatory standards and company policies. Managing high caseloads and tight deadlines can be demanding, particularly when numerous cases require simultaneous follow-up and documentation. Analysts must also regularly communicate with various departments, such as customer service, legal, and compliance teams, to gather information and coordinate resolutions. Successfully navigating these challenges requires strong organizational skills, resilience, and a commitment to fairness and accuracy.

More about Grievance Analyst jobs
What cities are hiring for Grievance Analyst jobs? Cities with the most Grievance Analyst job openings:
What are the most commonly searched types of Grievance Analyst jobs? The most popular types of Grievance Analyst jobs are:
What states have the most Grievance Analyst jobs? States with the most job openings for Grievance Analyst jobs include:
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Grievance Analyst jobs near you
Infographic showing various Grievance Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 84% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $84,207 per year, or $40.5 per hour.

Complaints and Grievance Supervisor

SafeRide Health, Inc.

San Antonio, TX • On-site

$102K - $123K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

About the Role
SafeRide Health is seeking a Complaints & Grievances Supervisor to lead a team responsible for resolving member complaints, grievances, appeals, and provider disputes. This role plays a critical part in ensuring a high-quality member experience while maintaining compliance with client and regulatory requirements. The ideal candidate brings strong operational leadership, attention to detail, and a passion for improving processes that directly impact patient access to care.
Job Responsibilities
Supervise daily operations of the Complaints & Grievances team, ensuring cases are handled accurately and within required timelines
Coach and support team members to drive performance across productivity, quality, and service standards
Oversee complaint, grievance, appeal, and dispute case management, ensuring proper documentation and compliance
Review and support responses for complex or escalated cases, ensuring clear and professional communication
Partner with internal teams to investigate cases and ensure timely resolution and follow-up
Analyze trends in complaints and grievances, providing insights and recommendations to leadership
Identify and implement process improvements to enhance service quality and prevent recurring issues
Required Qualifications:
High school diploma or equivalent
Minimum of 3 years of experience in complaints & grievances, appeals processing, or case management
Minimum of 2 years of experience in a call center or customer support environment
Experience leading, mentoring, or supervising team members
Preferred Qualifications
Associate's degree or higher in a related field
Experience with Medicaid, Medicare, or NEMT guidelines
Knowledge of healthcare benefits or insurance programs
Benefits:
We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
Career growth and development opportunities in a mission-driven organization
Competitive salary and annual bonus opportunities
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave
About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

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