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Franchise Operations Director

Lead the Business. Develop the People. Protect the Brand.

At CRISP & GREEN, we believe exceptional restaurants are built by exceptional operators.

The Franchise Operator serves as the highest-ranking operational leader within a franchise organization and is ultimately responsible for the performance, culture, profitability, and long-term growth of every restaurant within their market.

This is far more than a multi-unit operations role.

The Operator serves as the owners strategic operating partner—building teams, developing leaders, driving financial performance, protecting the guest experience, and ensuring every restaurant consistently reflects the CRISP & GREEN brand.

What You will Be Responsible For:Operational Leadership

• Lead the overall operation of multiple CRISP & GREEN restaurants.
• Establish a culture of accountability, hospitality, and operational excellence.
• Ensure every restaurant consistently executes brand standards.
• Provide strategic direction while remaining highly engaged in day-to-day operations.
• Serve as the operational decisionmaker for the franchise organization.

Financial Performance

• Own the financial health of the business across all locations.
• Analyze P&Ls to identify opportunities and implement corrective action.
• Improve restaurant profitability through labor management, food cost controls, operational efficiencies, and sales growth.
• Monitor key performance indicators and hold leadership teams accountable for results.
• Build annual operating plans and budgets.

People Leadership

• Recruit, coach and develop Area Leaders, General Managers, and future leaders.
• Create clear succession plans across every restaurant.
• Build an internal pipeline of promotable talent.
• Provide consistent coaching, feedback, accountability and recognition.
• Quickly address performance issues through coaching and development.

Guest Experience

• Ensure every guest receives an exceptional experience.
• Foster a hospitality-first culture throughout the organization.
• Monitor guest feedback and implement continuous improvements.
• Drive community engagement and local restaurant involvement.

Growth & New Restaurant Openings

• Lead operational readiness for all new restaurant openings.
• Oversee hiring, onboarding, training and post-opening stabilization.
• Ensure new restaurants open with strong leadership, staffing and operational consistency.
• Support future expansion initiatives as the franchise organization grows.

Brand Stewardship

• Protect the integrity of the CRISP & GREEN brand.
• Ensure compliance with all operational systems, food safety standards and brand initiatives.
• Partner closely with the CRISP & GREEN support team to successfully implement new programs and operational improvements.
• Champion innovation while maintaining operational discipline.

What We are Looking For

The ideal candidate is an accomplished restaurant executive with a history of building high-performing multi-unit organizations.

Required Experience

• 8+ years of progressive restaurant operations leadership within a fast-casual or hospitality brand.
• Experience overseeing at least five restaurant locations simultaneously.
• Demonstrated success managing multi-million-dollar P&Ls across multiple locations.
• Proven ability to improve restaurant sales, profitability, guest satisfaction and team retention.
• Experience leading new restaurant openings from staffing through operational stabilization.
• Strong background developing General Managers and multi-unit leaders.
• Experience implementing succession planning and leadership development programs.

Operational Expertise

• Current ServSafe Manager Certification.
• Strong understanding of restaurant technology including POS systems, inventory management, labor management, reporting platforms and business intelligence tools.
• Working knowledge of Restaurant365 (or similar restaurant ERP systems) preferred.
• Experience with preventative maintenance programs and facilities management.
• Strong understanding of off-premises sales, catering and third-party delivery execution.

Leadership Attributes

We are looking for someone who:

• Leads with humility and accountability.
• Develops people before processes.
• Makes data-driven decisions.
• Holds high standards while earning trust.
• Is highly visible in the restaurants—not behind a desk.
• Thrives in fast-paced, growth-oriented environments.
• Takes ownership like an entrepreneur.

Success in this Role

• Built strong relationships with every General Manager.
• Established clear leadership accountability throughout the organization.
• Improved restaurant-level KPIs.
• Developed a succession plan for every leadership position.
• Successfully executed new restaurant openings.
• Created a culture where operational excellence and hospitality are the standard.

Preferred Qualifications

• Bachelor's degree in Business, Hospitality or related field preferred.
• Ability to travel throughout the assigned market.
• Must reside within the franchise market to effectively support restaurant operations.

Compensation

Compensation package starts at $100,000 per year, with bonus potential based on restaurant performance and overall franchise success.