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Graduate Customer Success Manager Jobs in Georgia

Finastra

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

NPHub LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Altium Limited

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

NPHub, LLC.

Customer Success Manager

Vinnings, GA · On-site

$90 - $120/hr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

New

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

SlicedHealth

Customer Success Manager

Woodstock, GA · On-site

Summary As a Customer Success Manager, you will take on clients after the completion of the implementation project and provide ongoing support and maintenance of SlicedHealth solutions to optimize ...

SageNet LLC

Customer Success Manager

Marietta, GA

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

SageNet

Customer Success Manager

Marietta, GA · On-site

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

Autodesk

Business Customer Success Manager

Atlanta, GA · On-site

Business Customer Success Manager The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk's Business Plan customers. This role owns the ...

New

Tractian

Customer Success Manager

Atlanta, GA · On-site

$90 - $130/hr

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Trimble

Customer Success Manager

Alpharetta, GA

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

UserIQ

Customer Success Manager

Atlanta, GA · On-site

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases.

SageNet

Customer Success Manager

Marietta, GA · On-site

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

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Graduate Customer Success Manager information

What is a graduate customer success manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What are the typical career progression paths for a graduate customer success manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

What are the key skills and qualifications needed to thrive as a graduate customer success manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

What are popular job titles related to Graduate Customer Success Manager jobs in Georgia?

For Graduate Customer Success Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Graduate Customer Success Manager jobs in Georgia look for?

The top searched job categories for Graduate Customer Success Manager jobs in Georgia are:

What cities in Georgia are hiring for Graduate Customer Success Manager jobs?

Cities in Georgia with the most Graduate Customer Success Manager job openings:

Graduate Customer Success Manager jobs near you
Infographic showing various Graduate Customer Success Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Success Manager

Finastra

Atlanta, GA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Who are we?


At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

What Will You Contribute?

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra's solutions and services.

You will partner closely with Account Executives from presales through the full customer lifecycle. While AEs coordinate activity through the sales cycle, you own customer success from point of sale-driving adoption, value realization, customer satisfaction, and longterm retention.

Working in collaboration with the broader BU CXO teams, you will help deliver an excellent customer experience and support Finastra's strategic goals of improved retention, increased adoption, and customer value creation.

Responsibilities & Deliverables:

  • Deliver Finastra's success strategy in alignment with the defined success framework and coverage model.

  • Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.

  • Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.

  • Develop Customer Success Plans that connect customer business goals with Finastra's value propositions; define and track value realization and solution adoption.

  • Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.

  • Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.

  • Identify crosssell and upsell opportunities aligned with customer strategy; collaborate with Sales to progress them.

  • Proactively identify risks within accounts; orchestrate and mediate escalation resolution by coordinating the right internal stakeholders.

  • Ensure clear tracking and reporting on adoption, usage, and customer health metrics.

  • Maintain strong customer relationships built on credibility, consistency, and value delivery.

Required Skills & Experience:

  • Experience in a customerfacing role such as consulting, customer support, or account management, including issue resolution and relationship management.

  • Demonstrated ability to build Customer Success Plans and deliver measurable outcomes (e.g., NPS results, retention).

  • Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders effectively.

  • Customercentric mindset with a passion for delivering excellence and driving customer value.

  • Ability to work autonomously, take ownership, and maintain accountability.

  • Designthinking mindset with strong rootcause identification and problemsolving capabilities.

  • Strong prioritization and reporting skills; ability to synthesize and communicate key insights.

  • Commercial and business acumen with the ability to understand and speak to customer business drivers.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:


Flexibility:Enjoy unlimited vacation,based on your location and business priorities. Hybrid working arrangements,andinclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

Sustainability:Benefit from paid time off for volunteering and donation matching.

DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.


*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

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