About the Role We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance ...
About the Role We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...
Customer Success Manager
Orlando, FL · On-site +1
Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping ...
Customer Success Manager
Orlando, FL · On-site +1
Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping ...
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Customer Success Manager
Orlando, FL · On-site
Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping ...
Customer Success Manager
Orlando, FL · On-site
Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping ...
Customer Success Manager
Tallahassee, FL · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion
Customer Success Manager
Tallahassee, FL · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion
Customer Success Manager
Orlando, FL · On-site
Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping ...
Customer Success Manager
Orlando, FL · On-site
Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...
Customer Success Manager
Orlando, FL · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...
Customer Success Manager
Orlando, FL · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...
Quick apply
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...
Customer Success Manager
Orlando, FL · Remote
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
Customer Success Manager
Orlando, FL · Remote
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
Customer Success Manager
Tampa, FL · Remote
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
Customer Success Manager
Tampa, FL · Remote
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
Customer Success Manager
Tampa, FL · On-site
We're looking for a Customer Success Manager to own and grow our customer relationships -- and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...
Customer Success Manager
Tampa, FL · On-site
We're looking for a Customer Success Manager to own and grow our customer relationships -- and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
Customer Success Manager
Tampa, FL · On-site +1
We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...
Customer Success Manager
Tampa, FL · On-site +1
We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...
Customer Success Manager
Miami, FL · Remote
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
Customer Success Manager
Miami, FL · Remote
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...
Customer Success Manager
Miami, FL · On-site
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...
Quick apply
Customer Success Manager
Miami, FL · On-site
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...
Customer Success Manager
Miami, FL · On-site
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...
Customer Success Manager
Miami, FL · On-site
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...
Customer Success Manager
Miami, FL · On-site
Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...
Customer Success Manager
Miami, FL · On-site
Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...
Customer Success Manager
Miami, FL · On-site
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...
Customer Success Manager
Miami, FL · On-site
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to ...
Graduate Customer Success Manager information
What is a graduate customer success manager?
A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.
What are the typical career progression paths for a graduate customer success manager?
Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.
What are the key skills and qualifications needed to thrive as a graduate customer success manager, and why are they important?
To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.
What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?
| Aspect | Graduate Customer Success Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, some certifications in customer success or related fields | High school diploma or equivalent, relevant technical or product knowledge |
| Work Environment | Collaborative, client-facing, strategic focus | Technical, troubleshooting, reactive support |
| Employer & Industry Usage | Tech companies, SaaS providers, startups | IT firms, telecom, software companies |
| Search & Comparison Intent | Understanding entry-level customer success roles | Technical support roles, troubleshooting careers |
The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.
What are popular job titles related to Graduate Customer Success Manager jobs in Florida?
For Graduate Customer Success Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Graduate Customer Success Manager jobs in Florida look for?
The top searched job categories for Graduate Customer Success Manager jobs in Florida are:
- Freelance Customer Success Manager
- Customer Success Manager Hybrid
- Work From Home Customer Success
- Customer Success Associate Remote
- Customer Success Manager
- Remote Senior Customer Success Manager
- Evening Customer Success Manager Edtech
- Manager Of Customer Success
- Customer Success Program
- Customer Success Operations Specialist
What cities in Florida are hiring for Graduate Customer Success Manager jobs?
Cities in Florida with the most Graduate Customer Success Manager job openings:
Other
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Job description
About the Role
We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance, Accounts Payable (AP) Automation, ERP, or adjacent financial software domains. The ideal candidate will demonstrate strong relationship-building capabilities, a value-realization mindset, and proven expertise in partnering with multiple stakeholders across cross-functional internal teams and client organizations. This role requires a proactive and adaptable professional who thrives in dynamic environments and brings a balanced perspective from experience in both high-growth technology companies and more structured, enterprise-level organizations.
You will be responsible for owning the post-sale customer journey, from pre-implementation through renewal, fostering strong relationships, ensuring customers realize the full value of onPhase solutions, and identifying opportunities for continued growth. Strong communication, customer advocacy, and cross-functional coordination with Sales, Account Management, Implementation, Services, and Product are key to success in this role.
Key Responsibilities
Required
Location & Travel
This role requires up to 15% travel for on-site customer visits and in-person collaboration meetings at our corporate office in the St. Petersburg, FL.
We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance, Accounts Payable (AP) Automation, ERP, or adjacent financial software domains. The ideal candidate will demonstrate strong relationship-building capabilities, a value-realization mindset, and proven expertise in partnering with multiple stakeholders across cross-functional internal teams and client organizations. This role requires a proactive and adaptable professional who thrives in dynamic environments and brings a balanced perspective from experience in both high-growth technology companies and more structured, enterprise-level organizations.
You will be responsible for owning the post-sale customer journey, from pre-implementation through renewal, fostering strong relationships, ensuring customers realize the full value of onPhase solutions, and identifying opportunities for continued growth. Strong communication, customer advocacy, and cross-functional coordination with Sales, Account Management, Implementation, Services, and Product are key to success in this role.
Key Responsibilities
- Own the post-sale customer relationship, guiding customers through pre-implementation activities and supporting them through go-live and early adoption to ensure a smooth transition into ongoing success.
- Lead investigative conversations with customer stakeholders to uncover goals, challenges, and growth opportunities, and execute customer success plans that deliver measurable business outcomes.
- Proactivelymonitorcustomer health(utilizationtrends, CSAT/NPS, qualitative feedback, and operational data)to surface actionable insights,identifysuccess stories worth celebrating, and recommend configuration or process optimizations that increase the value of automation.
- Quantify and communicate the business value customers realize fromonPhase, andcultivate referenceable customers.
- Proactively surface risks early andleadthe creation of "GettoGreen" plans with clear actions, owners, and success metrics.
- Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to accelerate issue resolution and protect customer outcomes.
- Maintainaccuratehealth and risk forecasts that inform renewal readiness, and partner with Account Management to support the renewal process and protect long-term customer relationships.
- Regularly review customer success plans with stakeholders to adjust strategies as needed.
- Co-lead Impact Reviews with Account Managers to communicate business outcomes, product value, and forward-looking initiatives.
- Identifyexpansion opportunities through investigative discovery and usageinsights, andsurface them to the Sales team.
- Provide insight and advocacy to Account Managersto build value-based cases for expansion.
- Act as the voice of the customer within the companybysurfacing feedback, insights, and patterns to internal teams to drive product improvements and inform strategic decisions.
Required
- 3+ years proven experience in customer success, account management, or a similar customer-facing role in B2B SaaS.
- Demonstrated experience driving measurable business value and outcomes for customers, with the ability to translate product capabilities into business impact.
- Experience supporting Office of Finance customers (AP, AR, ERP, or financial software).
- Proventrack recordof partnering across cross-functional teams (Sales, Implementation, Services, Product, Support) to drive customer outcomes.
- Experience interpreting customer health signals(usage data, CSAT/NPS, and qualitative feedback)toidentifyrisk and opportunity.
- Strong communicationand interpersonal skills, with the ability to build rapport and trust with customers, including senior stakeholders.
- Excellent problem-solving and conflict resolution abilities.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with CRM software and other relevant tools.
- Bachelor's degree in business ora relatedfield.
- Background working in both high-growth technology companies and more structured, enterprise-level organizations.
- A passion for delivering exceptional customer experiences and driving customer success.
- Willingness to adapt to changing priorities and embrace new challenges.
- A consultative, customer-centric mindset focused on long-term outcomes over short-term wins.
- The ability to navigate ambiguity with structured thinking, clear prioritization, and outcome-driven decision-making.
Location & Travel
This role requires up to 15% travel for on-site customer visits and in-person collaboration meetings at our corporate office in the St. Petersburg, FL.
About Docuphase
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Clearwater, FL, US
Year founded
2000