LeadSales Associate
Location:Rochester MI
Pay:$16.73 - $21 per hour
Job Type:Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community.We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.
What You'll Do
Sales & Operations
- Support management with product sales and acquisition
- Implement store opening and closingprocedures
- Handle banking and daily deposits
- Execute strategies to meet product acquisition, production and salesgoals
- Manage product rotation process and inventoryturnover
Customer Experience & Store Maintenance
- Create an enjoyable shopping experience with positive customer serviceskills
- Handle customer complaints asneeded
- Support store maintenance and appearance
- Maintain displays and floor layoutplans
- Identify ways to improve storeappeal
Leadership & Communication
- Provide direction to staff in absence ofmanagement
- Communicate effectively with store management regardingoperations
- Support implementation of policies and procedures
- Document and report concerns in behavior or attitude
- Assist others with basic register problemsolving
What We Offer
- Opportunity to make a positive impact in yourcommunity
- Professional development and growth opportunities
- Supportive and mission-driven work environment
- Comprehensive benefits package
Training Provided
- Paid training on register and store procedures
- Ongoing coaching and support from store leadership
- Opportunity to build retail and customer serviceskills
- Professional development and growth opportunities
Why Join Us
- Mission-driven work that supports programs in your community
- Team-oriented environment
- Employee Discount, Employee Assistance Program, and more!
Lead Sales Associate
What You Need
Required
Education & Experience
- High School Graduate or Equivalent
- Retail experiencerequired
Skills & Abilities
- Ability to speak, write and understand English for effectivecommunication
- Basic computer skills including Point of Sales System and payrollprogram
- Proficient cash handling and accurate change-giving abilities
- Strong customer service orientation
Certifications
- Valid Driver's License and personal transportation for bank runs
- Must be able to pass a Motor Vehicle Record Search
Physical Requirements
- Regularly required to stand, use hands, handle, feel, hear, andtalk
- Frequently required to walk and reach with hands andarms
- Occasionally required to climb, balance, stoop, kneel, or crouch
- Must regularly lift and/or move up to 25pounds
- Specific vision abilities required: close vision, distance vision, and ability to adjustfocus
Work Environment
- Store environment with quiet to moderate noise level
- May be dusty and experience temperature fluctuations based onweather
- May stand for extendedperiods
Travel
- May be required to travel to various locations for work ortraining
The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.