The Greer Group is hiring a Data Entry Clerk for our concrete client located in Fuquay Varina, NC! This a temp to hire role, with growth opportunity.
Job Description:
- Monitor and manage incoming customer text messages, ensuring timely and accurate responses.
- Maintain and update Excel spreadsheets with appointment scheduling, cancellations, and rescheduled appointments based on customer communications.
- Route messages to the appropriate team members and follow up to ensure all customer inquiries and requests are fully resolved.
- Accurately document and transcribe customer communications while maintaining a high level of efficiency and attention to detail.
- Contact customers by phone to clarify information, answer questions, and provide updates as needed.
- Track and maintain records of customer interactions and appointment changes to ensure data accuracy and effective communication across departments.
Requirements:
- Minimum of 2–3 years of Microsoft Excel experience, including data entry and spreadsheet maintenance.
- Previous customer service experience with strong communication and problem-solving skills.
- Data entry experience with a high level of accuracy and attention to detail.
- Ability to pass a background check and drug screening.
- Comfortable working in an office environment with dogs present.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Ability to work independently while maintaining attention to detail and meeting deadlines.
Hours: Monday-Friday, 8:30-5:00PM
Pay: $19-$21/hr. depending on experience. (Paid weekly)
Company Description
The Greer Group, Inc., based in Raleigh, North Carolina, is a woman-owned staffing and recruiting company. Greer also operates satellite locations in North Carolina. The Greer Group, Inc. has the visionary goal of providing high-quality staffing solutions that are responsive, flexible and dependable. Since 1986, our staffing services have built solid work force partnerships with our clients specializing in the following areas: Manufacturing, Light Industrial, Administrative, Accounting/Finance, Government, Customer Service, Medical, Management, and other professional positions.