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Receptionist Position at Plaza Pet Clinic

When you join Plaza Pet Clinic in Winchester, VA, you become part of a trusted legacy of comprehensive care established since 1993. We pride ourselves on being the full-service veterinary partner for pet owners in our community, offering everything from wellness protocols to critical emergency vet care. The deep trust we have built with our clients is reflected in our outstanding 4.8-star Google rating. If you are seeking an opportunity where your commitment to excellence in small animal medicine is recognized and where you can immediately contribute to a highly regarded medical environment, this is your chance. Our culture at Plaza Pet Clinic is centered on providing robust support so that you can focus entirely on patient outcomes. Since we have been serving the Winchester community for decades, you will be joining a stable, established practice environment. We are focused on fostering a supportive atmosphere where all teammates feel empowered and respected. Our goal is to ensure you have the collaborative environment and necessary resources available to do your best work every single day, advancing your career in a setting that values consistency and quality. Plaza Pet Clinic is structured to support high-quality medical outcomes across a broad spectrum of small animal needs. Our facility is equipped to handle advanced care, a variety of surgical procedures, and critical urgent care cases throughout the week. We utilize sophisticated equipment crucial for rigorous testing and diagnostics, allowing you to accurately identify and treat diseases that may not be apparent during regular wellness exams. Whether you are performing routine wellness and prevention or managing complex cases, you will have access to the necessary tools to practice exceptional medicine. Winchester, Virginia, offers a beautiful blend of rich history and modern amenities, providing an excellent setting for both professional success and personal fulfillment. Located in the scenic Shenandoah Valley, this community is a vibrant and welcoming place to put down roots and explore the outdoors. After providing exceptional care to our patients, you can enjoy the region's many cultural attractions and the welcoming atmosphere Winchester provides. Join us in a location where your veterinary career growth is complemented by a high quality of life.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.