Google Fiber Customer Service Jobs in Iowa (NOW HIRING)

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

This entry-level role involves installing, repairing, and testing internet and broadband services for homes and small businesses. Responsibilities include communicating clearly with customers, assessing and explaining installation or repair processes, enabling networks on approved modems/routers, connecting cables, attaching hardware, and troubleshooting fiber drops. No experience is required, but willingness to work outdoors and some customer service or related experience are preferred.

 Work Locations: 3901 Westown Pkwy West Des Moines IA

The Main Responsibilities

• Perform all in-home installation and service work for consumer and small business customers, including ONT, SmartNID, gateways, extenders, Ethernet, copper, and fiber inside wiring.
• Interact with customers professionally and courteously (on‑site and by phone); explain features, usage, applications, and equipment capabilities.
• Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities.
• Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications.
• Install, repair, reconnect, rearrange and hang aerial drops as needed for service delivery and service repair.
• Place, flag, and bury or dig in buried drops for permanent installations.
• Place, flag, and bury or dig in temporary buried drops.
• Repair buried drops by placing new drops or repairing existing ones.
• Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder.
• Install mechanical connectors using the appropriate installation kit and connectors.
• Perform fiber fusion splicing, whether existing or new.
• Place and repair aerial fiber enclosures as part of the service process.
• Place and repair buried fiber enclosures as needed.
• Replace connectorized terminals to install, maintain or restore service.
• Attach or re-attach cables to poles safely and securely.
• Place, replace, and rearrange splitters to ensure proper network functionality.
• Utilize a company assigned electronic devices for work orders, diagnostics, documentation, and communication
• Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
• Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repair) and repair tickets from supervisor or other designated employees and performs specified work.

What We Look For in a Candidate

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Main Requirements:

• Possess a valid state driver’s license and maintain a satisfactory driving record.
• Ability to climb and work at elevations exceeding 18 feet, such as on ladders or poles.
• Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment.
• Capability to work in confined spaces such as attics and crawl spaces.
• Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds.
• Ability to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather.
• 0 to 2 years of relevant experience.

Education

• High school diploma required.

Additional Requirements

• Background screening (e.g. criminal history, motor vehicle record, and/or drug screening) consistent with role requirements and applicable law
• This position may be part of a bargaining unit and represented by a union; union membership and/or dues obligations, if any, will be determined by the applicable collective bargaining agreement and in accordance with federal, state and local law

Schedule and Assignment 

• Full-time; 5-day workweek within a 7-day operation (Sunday–Saturday).  Weekend days (Saturday and/or Sunday) are part of the regular schedule. 

• Typical 8-hour shifts generally fall between 7:00 a.m. and 8:00 p.m.; actual start/end times vary by assignment. 

• Mandatory overtime may be required and may include holidays. 

• May occasionally be assigned to work out of town for varying lengths of time. 

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 Location Based Pay Ranges:

$17- $36.00 Hourly

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC  participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

This role is pre‑designated as safety‑sensitive under applicable state laws due to routine work at heights, near utilities, and around live traffic, where impairment poses a significant safety risk.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.   We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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