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Job Summary:

The PhysicalTherapy Technician (PTT) is a technically trained allied health professional who plays a critical role in advancing Arete Health’s mission: creating access to care, supporting top-of-license practice, delivering exceptional patient experiences, and optimizing clinic efficiency. This role is designed to develop the future leaders of Physical and Occupational Therapy by offering an advanced, hands-on learning environment for individuals pursuing or holding backgrounds in exercise science, kinesiology, athletic training, or related health sciences.

Location: Cary, NC

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· Prepare treatment areas and equipment ensuring safety and readiness.

· Assist therapists in implementing therapeutic programs.

· Apply supervised therapeutic modalities (heat/cold packs, electrotherapy setup).

· Monitor patient safety, comfort, and adherence during sessions.

· Maintain, clean, and calibrate therapeutic equipment.

· Track supplies and coordinate vendor communication.

· Support scheduling workflows and productivity targets.

· Document patient progress and interactions in EMR systems.

· Assist with insurance and clerical workflows as needed.

Key Performance Indicators (KPIs)

• Patient satisfaction scores ≥ 95%.

• Zero preventable safety incidents.

• Treatment area readiness ≥ 98%.

• EMR documentation accuracy ≥ 97%.

• Appointment turnover ≤ 3 minutes of schedule.

• Daily visit capacity ≥ 12 visits per therapist/day.

• Annual continuing education completion.

• Demonstrated progress toward PT/OT/ATC pathway.

Career Pathway at Arete Health

· PTTs are considered future leaders of the profession. This role is a launchpad for graduate-level clinical education in PT, OT, or AT. High-performing PTTs may progress into:

o Physical Therapist Assistant roles

o Graduate program sponsorship opportunities (DPT/OTD)

o Clinic Operations or Patient Experience leadership roles

Requirements:

Required Skills/Abilities:

· Bachelor’s degree (or enrolled in final year) in Exercise Science, Kinesiology, Athletic Training, Biology, or related field; OR completion of a certified technical program.

· Preferred certifications: Certified Personal Trainer (NASM, ACSM, NSCA, ACE), CSCS, ATC, EMT-Basic.

· Coursework: Anatomy, Physiology, Biomechanics, Exercise Prescription, EMR documentation.

· Patient Care Excellence: Compassion, empathy, and strong communication

· Technical Proficiency: Skilled in exercise demonstration and safe patient transfers.

· Organizational Skills: Ability to manage multiple patients and workflows.

· Technology Fluency: EMR systems, scheduling software, MS Office/Google Workspace.

· Team Collaboration: Works seamlessly with therapists and staff.

Physical Requirements:

This role operates in a fast-paced outpatient clinic setting, requiring prolonged periods of standing, walking, and manual therapy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join Us?

Arete Health is a growing, patient-centric outpatient physical therapy provider focused on excellence in clinical outcomes, team culture, and operational performance. We empower our therapists and support teams to thrive in an environment that values care, integrity, and innovation. At Arete Health, we believe that leadership is about people first. You’ll play a key role in scaling a mission-driven organization that puts patients and providers at the center of everything we do.

Arete Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.