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Goodwill Store Jobs in Cleveland, OH (NOW HIRING)

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Goodwill Store information

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How much do goodwill store jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for goodwill store in Cleveland, OH is $22.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $25.82 per hour, depending on experience, location, and employer.

What is a Goodwill Store?

A Goodwill Store is a retail outlet operated by Goodwill Industries, a nonprofit organization. These stores sell donated items such as clothing, furniture, electronics, and household goods at affordable prices. The revenue generated supports community programs, including job training and employment services for people facing barriers to employment. Shopping or donating at Goodwill helps fund these local initiatives and promotes sustainability by giving items a second life.

What are some common challenges faced by employees working at a Goodwill Store, and how can they be addressed?

Employees at a Goodwill Store often face challenges such as managing a high volume of donated items, maintaining organization on the sales floor, and assisting a diverse range of customers. Efficient teamwork and clear communication with supervisors and colleagues are essential in overcoming these challenges. Employees can also benefit from developing strong multitasking and problem-solving skills, as well as embracing the store's mission-driven environment to stay motivated and engaged.

What are the key skills and qualifications needed to thrive as a Goodwill Store Associate, and why are they important?

To thrive as a Goodwill Store Associate, you need strong customer service skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Reliability, teamwork, and strong communication skills help associates excel in a fast-paced retail environment. These abilities are essential to deliver excellent service, maintain efficient store operations, and support Goodwill’s mission.

What is the difference between Goodwill Store vs Retail Associate?

AspectGoodwill StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail setting, donation processing, sales floorRetail environment, assisting customers, stocking shelves
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonOften compared for entry-level retail roles in nonprofit settingsCommon retail job, but less frequently compared to nonprofit stores

Goodwill Store employees typically focus on donation processing and supporting a nonprofit mission, while Retail Associates work in for-profit retail settings handling sales and customer service. Both roles require similar skills but differ mainly in employer type and work environment.

How to pass a Goodwill Store interview?

To pass a Goodwill Store interview, prepare by researching the organization, understanding the job responsibilities, and demonstrating good customer service skills. Dress appropriately, arrive on time, and answer questions clearly and honestly, highlighting relevant experience and a positive attitude. Showing reliability and a willingness to work as part of a team can improve your chances of success.

What positions are available at Goodwill Store?

Goodwill Stores typically offer positions such as cashier, sales associate, donation attendant, stock clerk, and management roles. These jobs often require customer service skills, the ability to operate cash registers, and physical stamina for stocking and organizing merchandise.

What are popular job titles related to Goodwill Store jobs in Cleveland, OH?

For Goodwill Store jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Goodwill Store jobs in Cleveland, OH look for?

The top searched job categories for Goodwill Store jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Goodwill Store jobs?

Cities near Cleveland, OH with the most Goodwill Store job openings:

Goodwill Store jobs near you
Infographic showing various Goodwill Store job openings in Cleveland, OH as of August 2026, with employment types broken down into 65% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $46,153 per year, or $22.2 per hour.

Retail Store Manager

North Ridgeville, OH

Goodwill Industries of Lorain County Ohio
See more jobs at Goodwill Industries of Lorain County Ohioexternal

Full-time

Re-posted 12 days ago

Job description

Position summary: The Retail Store Manager is responsible for overall management and operations of the Goodwill store, including staffing, customer and donor service, production, buildings and grounds, safety, and meeting sales and production goals, within budget.
Essential functions:
  • Provide assistance to Director of Operations in developing and monitoring retail division goals for Goodwill’s strategic plan.
  • Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll, round-up and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.
  • Interview, hire, train, and schedule store personnel.
  • Set clearly defined goals and expectations for store personnel; follow through with disciplinary action when appropriate. With assistance from Human Resources, perform terminations as necessary.
  • Demonstrate and promote superior customer service; handle customer/donor concerns and requests in a courteous, fair and timely manner.
  • Handle all monies involved in store operation including daily register balancing, banking and change; submit daily reports. Ensure operating expenses do not exceed budget.
  • Execute and monitor all phases of store operations to ensure compliance with established safety protocols, material handling and processing practices.
  • Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
  • Oversee the quality of goods going to sales floor; maintain rotation/pull schedules.
  • Maintain store appearance by ensuring a clean, attractive and safe facility.
  • Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
  • Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
  • Pursue professional career development through continuing education and training opportunities.
  • Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
  • Promote positive teamwork among co-workers.
  • Responsible for other duties as may be assigned.
Qualifications and required skills:
  • Excellent written, verbal and interpersonal communication skills; time management skills are required.
  • Demonstrate ability to lead staff; to work with a diverse public.
  • Knowledge of retail operations, sales, community and customers relations.
  • Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
  • Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
  • Valid Driver’s license with good driving record and proof of current auto insurance required every six months.
Education and experience:
  • Associate’s degree in Business, Retail, Merchandising, Marketing or a related field preferred.
  • 3 years retail management experience required.
  • Significant experience in the field may be considered in lieu of a degree

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