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Goodwill Program Jobs in Texas (NOW HIRING)

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Goodwill Program information

Does Goodwill pay for training?

Goodwill programs often offer paid on-the-job training for new employees, helping them develop skills while earning wages. The availability and extent of training pay can vary by location and specific program, so it is best to check with the local Goodwill branch for detailed information.

What is the difference between Goodwill Program vs Retail Associate?

AspectGoodwill ProgramRetail Associate
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service skills
Work EnvironmentNonprofit thrift stores, community centersRetail stores, shopping environments
Employer & IndustryGoodwill Industries, nonprofit sectorPrivate retail companies, retail industry
Common Search & ComparisonYesYes

The Goodwill Program typically involves working within nonprofit thrift stores focusing on community service and job training, whereas Retail Associates work in commercial retail stores handling sales and customer service. Both roles require similar credentials but differ mainly in employer type and work environment.

What is a Goodwill Program?

A Goodwill Program typically refers to initiatives run by organizations like Goodwill Industries that aim to provide job training, employment placement services, and other community-based programs for people facing barriers to employment. These programs help individuals gain new skills, find jobs, and achieve greater independence. Goodwill Programs often support veterans, people with disabilities, those experiencing homelessness, and others in need. By donating or shopping at Goodwill, community members help fund these valuable services.

What are the key skills and qualifications needed to thrive as a Goodwill Program Manager, and why are they important?

To excel as a Goodwill Program Manager, you need experience in program development, nonprofit administration, and a background in social services or related fields, often supported by a relevant degree. Familiarity with case management systems, grant writing tools, and data tracking software is typically required. Strong interpersonal skills, leadership, and cultural sensitivity help in building relationships with diverse clients and stakeholders. These competencies are vital for effectively managing programs, achieving organizational goals, and making a positive impact on the community.

What are some common challenges faced by team members working in a Goodwill Program, and how can they be addressed?

Team members in Goodwill Programs often encounter challenges such as supporting clients with diverse needs, balancing administrative tasks with direct service, and adapting to resource limitations. Working closely with individuals who may be facing barriers to employment or personal hardships requires empathy, patience, and strong communication skills. Addressing these challenges often involves ongoing training, peer support, and regular team meetings to share best practices and strategies. Collaborating with community partners and leveraging available resources can also help team members provide the best possible support to program participants.

What is Goodwill starting pay?

The starting pay for Goodwill entry-level positions typically ranges from minimum wage to around $10 to $12 per hour, depending on location and role. Pay rates may increase with experience, skills, and additional responsibilities, and some positions may offer benefits or flexible schedules.

Does Goodwill pay you for working there?

Yes, Goodwill programs typically pay employees for their work, including paid training and wages consistent with local labor laws. Compensation varies by location and position, and some roles may be volunteer-based without pay. It is advisable to check specific job listings or local Goodwill locations for detailed pay information.

What is the highest paying job at Goodwill?

The highest paying job at Goodwill is typically a store manager or regional director, roles that require leadership skills, experience, and sometimes certifications. These positions often offer salaries significantly higher than entry-level roles and involve overseeing operations, staff, and sales performance.
What are popular job titles related to Goodwill Program jobs in Texas? For Goodwill Program jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Goodwill Program jobs in Texas look for? The top searched job categories for Goodwill Program jobs in Texas are:
Goodwill Program jobs near you
Infographic showing various Goodwill Program job openings in Texas as of July 2026, with employment types broken down into 4% Locum Tenens, 69% Full Time, 21% Part Time, 1% Nights, and 5% Summer. Highlights an 99% Physical, and 1% Remote job distribution.
Director of Retail - Goodwill Industries of Northwest Texas

Director of Retail - Goodwill Industries of Northwest Texas

Goodwill Industries of Northwest Texas

Lubbock, TX • On-site

$103K/yr

Full-time

Re-posted 22 days ago

Job description

Company Description
Goodwill Industries of Lubbock opened their doors in 1967 with a donation from the Lubbock Lions Club and the Downtown Rotary Club.
Goodwill opened a small workshop and store at 715 28th Street in Lubbock, Texas. In 1967, Goodwill provide training and employment to 20 disabled staff and program participants. Training included small electronic repair, shoe repair, laundry, furniture repair, including wicker re-caning, and sewing. Program participants provided sub-contract services for "Laundry", "Cleaning Shop worker", "Store Clerks" , "Janitors", & "Warehousemen." In 1967 Goodwill received approximately 3000 bags of donations yearly and generated approximately $103,000 in revenue annually.
Goodwill Industries of Lubbock, Inc. (GIL) acquired 21 counties in the Panhandle of Texas and 3 counties in Oklahoma in 2009. GIL now encompasses 45 counties in central and north Texas. GIL opened a 50,000 square foot facility in Amarillo Texas in June of 2010. GIL employment capacity is at 252+ people. 80 percent of the employees have a least one disability or barrier to employment
In 2015, Goodwill provided employment related services to more than 18,586 people across the South Plains and Panhandle Region of Texas.
Job Description
The Director of Retail provides direction of all activities pertaining to the region's production and sales, including support and leadership to individual store locations within the Northwest Texas of Goodwill Industries; ensures that the highest quality of customer service is provided at all retail locations; provides administrative support in areas of compliance and procedures. The position reports directly to the CEO and consults with Director of Workforce Development, Human Resources, and administration in matters relating to job function.
This is a field operational job with travel to Goodwill Industries retail stores and warehouses.
Qualifications
This position requires a minimum of three years of supervisory experience and at least five years of retail experience. Previous experience with Goodwill Retail Stores is preferred. A college degree is preferred, but not required. This position will directly supervise 7-10 General Managers and will indirectly supervise retail personnel.
  • Experience working effectively and respectfully with people with disabilities and/or barriers to employment.
  • Knowledge and skill in operating standard office equipment (phone, copier, fax, etc.) and personal computer with Microsoft Office products.
  • Must have valid driver's license and be insurable under Agency insurance.

Additional Information
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All your information will be kept confidential according to EEO guidelines.
Essential Duties and Responsibilities:
All job functions are to be performed following safety guidelines and regulations
  1. Oversight and direction of retail and e-commerce stores in Lubbock, Plainview, Wolfforth and Amarillo; as well as any additional retail store(s) to be added within our 45-county region. Promotes the general goals and objectives for Goodwill Industries of Northwest Texas.
  2. Assist in recruiting, training, and developing a highly motivated and effective team of a Retail Mentor, General Managers, Assistant Managers and store staff.
  3. Provides guidance, leadership and coaching to General Managers and Retail Mentor.
  4. Directs a production processes that minimizes waste and double handling, has an orderly work flow and practices effective sorting and pricing procedures while operating within an established budget.
  5. Responsible for the development and implementation of the agency's donated goods and sales strategies leading to the profitability of the total retail operations; and for providing general direction, through the functional Store Managers, for the on-going operations of all retail stores and e-commerce, excluding the Pound Store.
  6. Direct a profitable E-Commerce business, implementing individual production quotas and best practices. Engage in the shopgoodwill.com community for best practices. Operate within budget requirements.
  7. Work with the Director of Operations and CEO to assure proper maintenance, repair, and renovation of existing facilities and other assets to provide safe, clean, and attractive sales environments. Ensure standardized merchandising expectations are met.
  8. Work with CEO, Goodwill Industries International (GII) and other key staff to identify and implement new sites for stores and/or donation centers to increase Goodwill's footprint in accordance to the agency's strategic plan.
  9. Analyze and monitor expenditures and other financial information to ensure that expenses are consistent and approved. Develop budgets for increasing revenue, safeguarding margin and improving services. Recommend expenditures needed in order to increase efficiency and services of responsible functional areas.
  10. Consult with Director of Workforce Development and Human Resources regarding employee relation issues.
  11. Monitor turnover and review termination (exit) interviews to assess recruitment and retention issues and enhance job retention strategies and procedures.
  12. Actively engage with the leadership team, participate in professional development activities and committees as requested by the CEO. Model high level engagement, leadership, teamwork, work ethic and positivity.
  13. Provide excellent customer service to both external and internal customers.
  14. Engage GII in consultative retail visits, preparation for CARF Certification and the implementation of Kaizen in all stores.
  15. Other duties as assigned by the CEO

Annual Compensation: $50,000 - $63,000

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