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Goodwill Online Store Jobs (NOW HIRING)

Goodwill of SWPA EE

Goodwill Intern/Volunteer

Pittsburgh, PA · On-site +1

$14.50 - $19.50/hr

... stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill ...

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All JobsGoodwill Online Store Jobs

Goodwill Online Store information

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$11

$22

$35

How much do goodwill online store jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for goodwill online store in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Online Store, and how can they overcome them?

Employees at a Goodwill Online Store often encounter challenges such as managing a high volume of donated items, accurately categorizing and listing products, and ensuring timely order fulfillment. To overcome these challenges, team members typically rely on strong organizational skills, effective communication with colleagues, and the use of inventory management systems. Training is provided to help staff learn pricing strategies and best practices for online customer service, which supports both individual success and the store's mission.

What is the Goodwill Online Store?

The Goodwill Online Store is a digital shopping platform where customers can browse and purchase donated items such as clothing, electronics, collectibles, and more from Goodwill organizations across the country. The platform allows shoppers to find unique secondhand goods that may not be available in local Goodwill stores, all from the comfort of their home. Purchases from the Goodwill Online Store help support Goodwill's mission to provide job training and employment services in local communities.

What is the difference between Goodwill Online Store vs Retail Associate?

AspectGoodwill Online StoreRetail Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOnline platform management, warehouse, and shipping areasRetail store, customer-facing environment
Employer & Industry UsageNonprofit thrift stores, e-commerce operationsRetail stores across various industries
Common Search & ComparisonOnline sales, e-commerce roles, warehouse workIn-store sales, customer service, merchandising

The Goodwill Online Store role focuses on managing online sales, order fulfillment, and warehouse tasks within a nonprofit thrift organization. In contrast, a Retail Associate typically works directly with customers in physical store locations, handling sales, stocking, and customer service. While both roles require similar basic credentials, their work environments and daily responsibilities differ significantly, catering to online versus in-store retail operations.

What are the key skills and qualifications needed to thrive as a Goodwill Online Store Associate, and why are they important?

To thrive as a Goodwill Online Store Associate, you need strong organizational skills, attention to detail, and familiarity with e-commerce principles, usually supported by a high school diploma or equivalent. Experience with online sales platforms, inventory management systems, and basic photo editing software is typically required. Excellent customer service, adaptability, and teamwork are important soft skills to provide positive buyer experiences and adapt to changing demands. These skills ensure efficient operations, accurate listings, and satisfied customers, contributing to the store’s success and mission.
More about Goodwill Online Store jobs
What states have the most Goodwill Online Store jobs? States with the most job openings for Goodwill Online Store jobs include:
What job categories do people searching Goodwill Online Store jobs look for? The top searched job categories for Goodwill Online Store jobs are:
Goodwill Online Store jobs near you
Infographic showing various Goodwill Online Store job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $47,574 per year, or $22.9 per hour.
Full-Time Shopgoodwill Product Specialist - Professional Ct.

Full-Time Shopgoodwill Product Specialist - Professional Ct.

Goodwill of Central & Southern Indiana

New Albany, IN

$12/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Goodwill Of Central & Southern Indiana rating

5.3

Company rating: 5.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

587th of 679 rated non-profit organizations

Job description

Position Status: Full-Time

Hourly Rate: $12

Location/Address: 375 Professional Court, New Albany, IN 47150

Job Summary

The Shopgoodwill Product Specialist works inside the retail store location and assists the store management team in reaching the operational goals of the site by identifying, selecting, and forwarding high-value items to our eCommerce facility to support the growth of Goodwill's online sales. This role will also function in various capacities within the store location when needed.

Example Duties and Activities

  • Searches incoming donations for high-value merchandise.

  • Processes and organizes products for eCommerce and in-store showcases.

  • Completes all required training to assist the site in achieving online sales goals.

  • Maximizes online posting percentage while maintaining a high average ticket.

  • Maintains clean and orderly work area.

  • Hits financial goal/budget.

Required Competencies

  • Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

  • Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

  • Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.

  • Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

  • Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, and navigation of the internet.

  • Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one's skills. Good retention and ability to apply learning to a future set of parameters.

  • Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets. Adept at effectively prioritizing multiple priorities and is driven to continually improve the results.

  • Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

  • Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.

Preferred Competencies

  • Industry Expertise - Has knowledge of the value of antique and designer products including jewelry, artwork, furniture, dishes, etc. Possesses a refined eye for identifying products that are collectibles. Understands and stays current on marketplace trends. Has a thirst for knowledge and applies it appropriately. Driven to find answers through research and collaboration.

Other Requirement: Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

  • Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

  • Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development as well as tuition reimbursement

  • Comprehensive health plan

  • Generous paid time off (PTO) and paid holidays

  • Sabbatical and parental leaves

  • Life, dental and vision insurance

  • Short- and long-term disability plans

  • Nationally recognized preventive health and wellness program

  • Section 125 pretax health spending account, dependent care spending account, and premiums

  • Retirement planning options with generous company % match

Mission and Values: click here (for IN) and here (for IL)

Goodwill is an EEO Employer/Vet/Disabled employerRetail1

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