Service Manager
Knoxville, IA · On-site
Collaborates with Sales to negotiate warranty and goodwill coverage in escalation situations, including machine buybacks or discounting. * Travel up to 25% of the time, including international travel.
Service Manager
Knoxville, IA · On-site
Collaborates with Sales to negotiate warranty and goodwill coverage in escalation situations, including machine buybacks or discounting. * Travel up to 25% of the time, including international travel.
Service Manager
Knoxville, IA · On-site
Collaborates with Sales to negotiate warranty and goodwill coverage in escalation situations, including machine buybacks or discounting. * Travel up to 25% of the time, including international travel.
Service Manager
Knoxville, IA · On-site
Collaborates with Sales to negotiate warranty and goodwill coverage in escalation situations, including machine buybacks or discounting. * Travel up to 25% of the time, including international travel.
Goodwill International information
What is Goodwill International?
Goodwill International is a nonprofit organization that operates thrift stores, job training programs, and community-based services to help people with barriers to employment. Its mission is to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through education and employment. Goodwill funds its programs primarily through the sale of donated goods in its retail locations, and it provides job placement, skills training, and other support services to millions of people annually worldwide.
What are the key skills and qualifications needed to thrive as an employee at Goodwill International?
To thrive as an employee at Goodwill International, you need strong customer service skills, basic retail or warehouse experience, and often a high school diploma or equivalent. Familiarity with point-of-sale systems, inventory management software, and donation processing tools is typically required. Outstanding interpersonal skills, reliability, and a commitment to teamwork help employees excel in serving diverse communities. These skills and qualities are essential for supporting Goodwill’s mission of providing quality service, efficient operations, and fostering a positive impact in local communities.
What opportunities for career advancement are available at Goodwill International for entry-level employees?
At Goodwill International, entry-level employees often have access to various career advancement opportunities, such as internal training programs, mentorship, and the chance to move into supervisory or specialized roles. The organization values promoting from within and offers clear pathways for growth, especially for those who demonstrate strong work ethic and leadership potential. Employees can expand their skills by working in different departments, such as retail operations, administration, or workforce development, gaining valuable experience for future promotions. Regular performance reviews and goal-setting conversations help employees track their progress and identify new opportunities within the organization.
What is the difference between Goodwill International vs Retail Associate?
| Aspect | Goodwill International | Retail Associate |
|---|---|---|
| Credentials | High school diploma often preferred | High school diploma typically required |
| Work Environment | Nonprofit thrift stores, donation centers | Retail stores, customer service settings |
| Employer & Industry | Nonprofit sector, thrift retail | Private retail sector, various retail chains |
| Search & Comparison Intent | Understanding nonprofit retail roles | Retail job responsibilities and requirements |
Goodwill International refers to a nonprofit organization operating thrift stores and donation centers, focusing on community service and employment programs. A Retail Associate is a common job title within Goodwill and other retail stores, responsible for customer service, sales, and store maintenance. While both roles involve retail work, Goodwill International emphasizes its nonprofit mission, whereas Retail Associate roles are found across various retail companies. Understanding these differences helps job seekers find roles aligned with their interests and credentials.
What are popular job titles related to Goodwill International jobs in Iowa?
For Goodwill International jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Goodwill International jobs in Iowa look for?
The top searched job categories for Goodwill International jobs in Iowa are:
What cities in Iowa are hiring for Goodwill International jobs?
Cities in Iowa with the most Goodwill International job openings:
Job description
SUMMARY: Responsible for leading the Service Department to provide exceptional customer support. Oversees field service, remote support, technical and troubleshooting documentation, and warranty. The Service Manager serves as a key liaison between customers, Sales, Engineering, and Production.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities for Service Specialists, Warranty Administrators, and Field Service Technicians.
EDUCATION and/or EXPERIENCE
Bachelor's degree in a related field preferred, or an equivalent combination of education and experience. Five to ten years of relevant experience with offroad equipment and management of personnel is desired.
CERTIFICATES, LICENSES, REGISTRATION
None
COMMUNICATION SKILLS
Excellent interpersonal and communication skills, both over the phone and in person. Ability to read, write and comprehend documents and correspondence. Ability to effectively present information to internal and external individuals and groups. Ability to read technical instructions in diagram form, such as, hydraulics and electrical schematics.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
COMPUTER SKILLS
Proficient with Microsoft Office includes Word and Excel.
Experience with CRM preferred.
Ability to learn new computer software programs.
ADDITIONAL SKILLS
Detail-oriented with proven organizational skills. Ability to effectively manage time and resources.
Ability to maintain positive interpersonal relationships and encourage openness with customers and peers. Ability to effectively manage employees, even when working remotely. Superior mechanical aptitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads efforts to educate and support dealer personnel on Weiler equipment to maximize uptime and ensure rapid, effective resolution of issues.
- Leverages data from dealer work orders, warranty claims, telematics, and other sources to identify issues and drive continuous improvement of product design and manufacturing.
- Serves as an escalation point for critical customer and dealer concerns.
- Oversees and develops Service Training for dealer technicians.
- Drives development of service documentation, troubleshooting procedures, and service communications.
- Collaborates with Engineering when necessary to resolve complex technical issues.
- Collaborates with Sales to negotiate warranty and goodwill coverage in escalation situations, including machine buybacks or discounting.
- Travel up to 25% of the time, including international travel.
- Works in a safe manner at all times, following all safety guidelines.
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities for Service Specialists, Warranty Administrators, and Field Service Technicians.
EDUCATION and/or EXPERIENCE
Bachelor's degree in a related field preferred, or an equivalent combination of education and experience. Five to ten years of relevant experience with offroad equipment and management of personnel is desired.
CERTIFICATES, LICENSES, REGISTRATION
None
COMMUNICATION SKILLS
Excellent interpersonal and communication skills, both over the phone and in person. Ability to read, write and comprehend documents and correspondence. Ability to effectively present information to internal and external individuals and groups. Ability to read technical instructions in diagram form, such as, hydraulics and electrical schematics.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
COMPUTER SKILLS
Proficient with Microsoft Office includes Word and Excel.
Experience with CRM preferred.
Ability to learn new computer software programs.
ADDITIONAL SKILLS
Detail-oriented with proven organizational skills. Ability to effectively manage time and resources.
Ability to maintain positive interpersonal relationships and encourage openness with customers and peers. Ability to effectively manage employees, even when working remotely. Superior mechanical aptitude.