Goodwill of Central Iowa is looking for an
E-Commerce Fulfillment Lead to assist in leading our donated-goods retail
E-Commerce operations, auctions, & employees with our values of love, kindness, and respect.
Hours & Schedules:
- Full-Time (40 hours/week)
- No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 7 am and 6 pm.
- This position requires a flexible schedule to assist any shift across the department and support business needs.
Pay & Benefits:
- Starting wage of $16.00-$17.00/hour dependent on relevant years of experience.
- Monthly bonus eligibility based on achievement of department goals!
- Annual merit increase eligibility based on individual job performance.
- Eligibility for benefits on the first of the month following date-of-hire! See our benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!
Career Development Pathways Could Look Like:
- E-Commerce Assistant Manager - Assists with day-to-day department operations and supports training, coaching, and performance management to achieve key performance indicators and revenue targets in support of funding GCI's mission.
- E-Commerce Operations Manager - Directs department operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI's mission.
- Retail District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.
- Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.
Successful candidates have:
- Previous related full-time supervisory experience - e-commerce and online sales platform experience preferred
- Excellent customer service skills for daily employee and customer interactions
- Effective communication skills to coach others
- Efficient problem-solving abilities
- Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect
Perks:
- A competitive retail industry compensation package.
- Career development opportunities
- PTO increases after 1 year, 2 years, and 4 years!
- Full benefits package including medical, dental, vision insurance, retirement plan - click here to learn more!
- 15% discount at our retail stores
The
E-Commerce Fulfillment Lead will assist in leading the Goodwill of Central Iowa (GCI) E-Commerce Fulfillment team and processes. This position will also regularly package, weigh, and label items for shipment sold from GCI e-commerce platforms.
What you'll do:
- Engages the E-Commerce Fulfillment team to work collaboratively within GCI's values of love, kindness, and respect.
- Assists with coaching, training, and leading E-Commerce Fulfillment employees to safely perform job duties including weighing, packaging, labeling, and shipping items sold on GCI auction sites.
- Assists in coordination of E-Commerce fulfillment to optimize safety, performance, quality, and meeting production goals.
- Sorts, weighs, packages, and creates shipping labels for sold items within department goals and deadlines.
- Performs data entry into shipping system, inventory database, and/or labeling system.
- Places department supply orders in sufficient quantities for efficient delivery, safe handling, and minimizing shipping risks related to breakage or loss.
- Oversees and performs proper cleaning of the E-Commerce work areas and equipment used.
- Safely uses equipment such as conveyors, shipping equipment, wheeled carts, or pallet jacks.
- Performs other duties as assigned.
What you'll need:
- High school diploma or its equivalent, or a minimum of 2 years of any combination of military service, high school, or related full-time paid employment.
- Must have a minimum of one year of experience in warehouse, e-commerce, shipping, or related industry.
- Proficient in performing online data entry and effectively using Microsoft Office Suite including Outlook, Teams, Word, and Excel.
- Lead or supervisory experience preferred.
- Experience training others is a plus.
- Must possess strong interpersonal skills and communicate effectively verbally and in writing.
- Knowledge of retail industry processes and expertise in e-commerce best practices related to online listing and sales.
- Ability to manage multiple priorities, solve problems, and meet goals.
- Ability to work both independently and with a team effectively and flexibly.
- Must be able to perform basic math.
- Ability to use a computer or electronic handheld device to enter or retrieve data.
- Must be able to pass a criminal background check and dependent adult and child abuse background check.
Physical Requirements
- Ability to occasionally carry, lift, push or pull up to 40 pounds.
- Ability to consistently carry, lift, push or pull up to 20 pounds.
- Ability to tolerate occasional variations in work environment temperature.
- Ability to be active (such as moving, walking, reaching, grasping) or stationary for long periods of time.
- Must have visual acuity to determine accuracy of work assigned or make general observations of items, facilities, or structures.
- Ability to repetitively use fingers and hands to work at a computer, grasp, feel, and move objects.
Working Conditions
- Variant work environment temperature.
Goodwill of Central Iowa and our affiliates are Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.