Goodwill Counselor Jobs (NOW HIRING)

Job Location: DGR Ops Center - 7702 N IH 35 - San Antonio, TX 78218

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $63,873.58 - $71,849.70 Salary/year

Travel Percentage: Various Goodwill locations

Job Shift: Monday - Friday 8:00 AM to 5:00 PM

Job Category: Nonprofit - Social Services

Do you want to make adifference in your community while earning a paycheck? Would you like tohelp your community and environment every day that you come to work? Looking for a job that providesmeaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers CentersHelp Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well‑being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose.

The Counselor position provides short-term, solution-focused counseling services within a workplace support program to assist team members experiencing personal or work-related challenges that may impact well‑being, attendance, job performance, or workplace functioning. This role delivers structured support within a defined session model and collaborates with internal partners to promote employee well‑being, resilience, and retention.

• Conducts structured intake assessments to identify immediate concerns, strengths, and goal areas.
• Provides short-term, goal-oriented counseling services using evidence‑based, solution-focused approaches.
• Assists team members in developing practical coping strategies through psychoeducation and brief skill‑building interventions to address stress, interpersonal conflict, work‑life balance concerns, and barriers impacting workplace or personal functioning.
• Maintains appropriate professional boundaries and scope of practice consistent with licensure standards.
• Identifies when concerns exceed scope of short‑term workplace counseling and facilitates referrals to external mental health providers as appropriate.
• Provides crisis support within scope and follows established protocols for safety concerns.
• Collaborates with management, HR, and internal support programs, as appropriate and consistent with confidentiality, consent, and professional practice standards.
• Maintains timely, accurate, and confidential documentation in accordance with organizational policy and licensure requirements.
• Meets established program metrics related to engagement, service utilization, and goal attainment.
• Upholds ethical standards and maintains strict confidentiality in accordance with applicable laws and professional guidelines.
• Provides appropriate referrals to community resources to address identified needs and facilitates linkage to services as needed.
• Performs other duties as assigned to meet business needs.

• Master’s degree in counseling, social work, or related behavioral health field required.
• Current licensure in the State of Texas as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) is required.
• Minimum of 2 years providing counseling services with experience delivering brief, solution‑focused or short‑term service settings preferred.
• Experience working with diverse and non‑traditional populations is required. Knowledge of and experience working with individuals facing complex barriers (e.g., substance use history, incarceration, domestic violence, trauma) strongly preferred.
• Strong clinical assessment skills with ability to determine scope and appropriate referral.
• Excellent documentation skills are required, including consistent completion of timely, accurate, and thorough notes that meet organizational, ethical, and licensure standards.
• Advanced interpersonal skills with ability to build trust and rapport, while maintaining professional boundaries.
• Demonstrates cultural sensitivity, professionalism, and trauma‑informed approaches when supporting diverse populations.
• Demonstrated knowledge of community resources, such as behavioral health services, federal/state/local assistanceprograms, housing and utility assistance, and disability benefits and ability to coordinate referrals.
• Bilingual in English/Spanish is helpful and preferred.
• Intermediate skills in Microsoft Office applications (Word, PowerPoint, Excel) and the ability to maintain accurate documentation within electronic documentation systems.
• Position requires frequent travel between various Goodwill locations. A valid driver’s license, reliable transportation, and current automobile insurance coverage are required.

Equal Opportunity Employer/Veterans/Disabled