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Job Summary 

The Supervisor Paramedic works directly with the Operations Manager to support and oversee the day-to-day delivery of emergency medical services while promoting the values, guiding principles, and strategic objectives of Global Medical Response (GMR). This position is responsible for ensuring operational excellence, clinical quality, employee engagement, customer satisfaction, and community partnership development. The Supervisor Paramedic supports organizational goals by fostering positive relationships with internal and external stakeholders, maintaining high service standards, driving operational efficiencies, and contributing to market growth and profitability. Success in this role is achieved through effective leadership, regulatory compliance, continuous quality improvement, employee development, and a commitment to GMR's mission of delivering compassionate, high-quality patient care. 

Essential Functions / Duties 

• Demonstrate a commitment to exceptional customer service by treating internal customers with the same level of professionalism, respect, and responsiveness as external customers. 

• Promote a positive and inclusive work environment that values teamwork, employee engagement, and mutual respect. 

• Ensure optimal service levels for agencies, hospitals, healthcare partners, and the communities served. 

• Analyze customer feedback and satisfaction data to identify opportunities for improvement and implement corrective actions as needed. 

• Remain current on EMS industry trends, operational best practices, and regulatory changes that may impact service delivery. 

• Assist in planning, monitoring, and controlling operating budgets within assigned areas of responsibility. 

• Participate in marketing, community outreach, and business development initiatives to support revenue growth and operational efficiency. 

• Prepare, review, and analyze financial, operational, and performance-related reports to identify trends and support informed decision-making. 

• Implement operational improvements and cost-containment measures while maintaining service quality and patient care standards. 

• Support and integrate clinical management activities to ensure the highest standards of patient care and clinical excellence. 

• Design, implement, and maintain processes that improve operational effectiveness, efficiency, and quality outcomes. 

• Ensure compliance with all AMR/GMR policies, procedures, accreditation standards, and regulatory requirements. 

• Promote continuous quality improvement through collaboration with clinical leadership, communications centers, and protocol review processes. 

• Maintain effective working relationships with public and private emergency response partners and community stakeholders. 

• Establish and communicate operational goals and objectives that align with regional and organizational strategies. 

• Provide leadership, coaching, guidance, and clear performance expectations to field personnel and supervisors. 

• Manage employee performance by establishing standards, measuring results, delivering feedback, and supporting professional development. 

• Serve as a resource for employees by assisting with problem resolution, operational challenges, and performance improvement. 

• Ensure employees are treated fairly, consistently, and in accordance with company policies and organizational values. 

• Model and reinforce GMR's Vision, Values, and Guiding Principles in all interactions and decision-making. 

• Monitor compliance with OSHA, EEO, DOT, and all applicable local, state, and federal employment and safety regulations. 

• Develop, support, and promote team-based approaches to problem-solving and process improvement. 

• Ensure effective, timely, and fiscally responsible administration of operational contracts and agreements. 

• Participate in community events and outreach activities to strengthen organizational reputation and community partnerships. 

• Collaborate with other GMR operating companies and regional teams to identify and implement best practices. 

• Support the successful integration of newly acquired operations and assist with change management initiatives. 

• Assist in administering capital resources and budgets to maximize operational effectiveness and return on investment. 

• Adhere to all company policies, procedures, and standards of conduct. 

• Maintain compliance with information security policies and procedures and support a culture of cybersecurity awareness. 

• Participate in required information security training and promptly report security concerns or incidents. 

• Mentor employees and support career development through coaching, training, and leadership guidance. 

• Conduct performance evaluations and administer corrective or disciplinary actions in accordance with company policy. 

• Foster individual and team development initiatives that improve employee engagement, performance, retention, and operational outcomes. 

• Ensure compliance with and enforcement of all company and departmental policies and procedures. 

Qualifications 

Education / Licensing / Certification 

• Bachelor's degree in Business Administration, Healthcare Administration, Emergency Medical Services, or a related field; or an equivalent combination of education and relevant experience. 

• Current state Paramedic certification/licensure required. 

• Current BLS, ACLS, and any additional certifications required by local, state, or company standards. 

• Valid driver's license with a driving record that meets AMR/GMR insurability requirements. 

• Minimum of three (3) years of EMS leadership, supervisory, or management experience, including direct employee supervision. 

• Demonstrated success in building and maintaining effective relationships with internal and external stakeholders. 

• Strong verbal, written, and interpersonal communication skills. 

Experience 

• Minimum of two (2) years of experience in emergency medical operations, preferably in a Paramedic EMS role. 

• Experience leading teams in a fast-paced EMS or healthcare environment. 

• Proven ability to manage operational performance, employee development, and customer service initiatives. 

• Experience with budgeting, performance metrics, quality improvement, and regulatory compliance preferred. 

• Demonstrated ability to analyze operational and financial data and implement process improvements that drive results. 

Why Choose Lifeguard? Lifeguard Ambulance Service is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.