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Global Shared Service Manager Jobs (NOW HIRING)

Socket.dev

Supervisor, Customer Service

Kansas City, MO · On-site

$60 - $80/hr

Nashville, TN Supervisor, Customer Service - Global Shared Support Services As a Supervisor ... This role is responsible for managing complex client and associate matters, driving organizational ...

Ocean Spray

## Manager, Customer Shared ServicesApplylocations: Lakeville, MA: Boston, MAtime type: Full ... The Manager drives operational performance, continuous improvement initiatives, and service ...

Metrix

Global Service Manager

Houston, TX · On-site

Your Role The Metrix Global Service Manager works in the machine condition monitoring field, using their expertise to design, install, repair, and replace Metrix equipment per a customer ...

Ametek

Director, Human Resources

Waterbury, CT · On-site

... closely with global shared service HR teams to align, drive, and execute HR initiatives that ... Lead change management initiatives that enhance organizational agility and employee engagement.

corpay

Senior Accountant

Brentwood, TN · Hybrid

$70K - $88K/yr

In this role, will lead responsibilities of the company's Global Shared Services Accounting Department and manage close responsibilities with our global subsidiaries as well as work on key ...

Ra

Shared Services Senior Manager

Chicago, IL

Job Title: Shared Services Manager Job Location: Chicago, IL; Houston, TX; or Philadelphia, PA THIS IS WHAT YOU WILL DO... You will provide Consulting services on the design, build, and ...

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Global Shared Service Manager information

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How much do global shared service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for global shared service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What does a global shared service manager do?

A Global Shared Service Manager oversees the centralized delivery of business support services, such as finance, HR, IT, or procurement, across multiple regions or countries within an organization. They are responsible for streamlining operations, implementing standard processes, and ensuring service quality and efficiency across global teams. This role often involves managing cross-functional teams, driving cost savings, and ensuring compliance with international regulations. The manager also works closely with business leaders to align shared service strategies with the organization's overall goals.

What are the key skills and qualifications needed to thrive as a global shared service manager, and why are they important?

To thrive as a Global Shared Service Manager, you need expertise in process optimization, financial management, and a relevant degree in business or finance. Familiarity with ERP systems like SAP or Oracle, as well as certifications such as Six Sigma or PMP, are commonly required. Strong leadership, cross-cultural communication, and change management skills help drive collaboration and successful transitions across global teams. These competencies are essential for ensuring efficient, standardized service delivery and aligning operations with organizational goals on an international scale.

What are some common challenges faced by global shared service managers, and how can they be addressed?

Global Shared Service Managers often face challenges such as coordinating processes across multiple time zones, managing culturally diverse teams, and maintaining consistent service quality. To address these, it's essential to implement clear communication protocols, leverage collaboration tools, and establish standardized procedures. Regular training, fostering an inclusive workplace culture, and setting clear performance metrics also help ensure alignment and high-quality service delivery across regions.

What are popular job titles related to Global Shared Service Manager jobs?

For Global Shared Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Global Shared Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

MANAGER, SHARED SERVICES

Mokena, IL • On-site

Fortifi Food Processing Solutions
See more jobs at Fortifi Food Processing Solutionsexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Americas Shared Services Manager leads and optimizes the end-to-end transactional finance functions - Accounts Payable (AP), Accounts Receivable (AR), and Travel & Expense (T&E) - for Fortifi's operations across the Americas. Reporting to the Americas Controller, this role is responsible for the accurate and timely processing of vendor payments, customer invoicing and collections, cash application, and employee expense reimbursement, while maintaining the internal controls and documentation discipline that underpin reliable financial reporting.
Operating within a shared services model, the manager builds and develops a high-performing team, establishes clear performance metrics, and drives standardization, automation, and continuous improvement across all transactional processes. This role applies documentation and control standards consistent with a public-company-ready environment to protect the business and support the broader controllership organization's progression toward a more disciplined and frequent reporting cadence.
The Americas Shared Services Manager partners closely with the controllership function, business unit finance teams, and stakeholders across Sales, Operations, Procurement, HR, and Payroll to resolve issues, improve working capital, and deliver a high level of service to internal and external customers.
Responsibilities
Team Leadership & Development
  • Build, develop, and lead a high-performing shared services team supporting AP, AR, T&E, and month-end reconciliation activities across the Americas.
  • Establish key performance indicators (KPIs) and service-level expectations that drive operational excellence and accountability.
  • Foster a culture of continuous improvement, customer service, ownership, and process standardization.
  • Manage workload planning, resource allocation, cross-training, and team development initiatives.

Accounts Payable
  • Lead and oversee the daily end-to-end accounts payable function, ensuring timely and accurate processing of vendor invoices and payments.
  • Maintain vendor master data integrity, optimize payment terms, and resolve invoice and payment discrepancies.
  • Partner with Procurement and Operations to streamline procure-to-pay workflows and strengthen vendor relationships.

Accounts Receivable & Collections
  • Oversee customer invoicing, cash application, and the end-to-end order-to-cash process.
  • Manage collections activities and monitor aging reports to improve working capital and reduce past-due balances.
  • Assist in forecasting monthly working capital targets and manage the team to achieve collection and vendor-payment objectives.

Travel & Expense (T&E)
  • Oversee corporate travel and expense reimbursement processes across the region.
  • Ensure compliance with company travel and expense policies; review expense trends, policy exceptions, and audit findings.
  • Collaborate with HR, Payroll, and business leaders to improve the employee experience and process efficiency.

Month-End Close & Reconciliation
  • Support month-end and year-end close activities, including account reconciliations and reporting within established timelines.
  • Ensure AP, AR, and T&E sub-ledgers are accurately reconciled to the general ledger each period.
  • Maintain a complete audit trail to document period-end controls.

Internal Controls & Compliance
  • Maintain strong internal controls over transactional finance processes, applying documentation standards consistent with a public-company-ready control environment.
  • Ensure compliance with Fortifi corporate accounting policies, control standards, and audit requirements.
  • Support internal and external audit activities, providing requested documentation and remediating identified control deficiencies.

Process Improvement & Systems
  • Drive process improvement, ERP enhancements, and automation initiatives to increase efficiency, accuracy, and scalability.
  • Standardize transactional processes across Americas entities to support a shared services / center-of-excellence model.
  • Partner with controllership and systems teams on continuous improvement and technology adoption.

Cross-Functional Partnership
  • Partner with Sales, Operations, Procurement, Finance, HR, and Payroll to resolve billing, payment, and customer-account issues.
  • Provide service and support to business unit finance teams and internal stakeholders.
  • Lead and participate in special projects and assignments as required.

Qualifications
  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.
  • CPA, CMA, and/or MBA a plus.
  • Five or more years of progressive experience in Accounts Payable, Accounts Receivable, general accounting, or shared services.
  • Two or more years of leadership experience managing AP, AR, or transactional finance teams.
  • Strong understanding of accounting principles, internal controls, and financial processes.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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