Global Shared Service Manager Jobs (NOW HIRING)

Job Title: Global Process Owner
Location: Chicago, IL
Job Duties:
As the Global Process Owner, Talent & Culture, you will be responsible for developing and implementing the vision, mission, governance and functional strategy for Morningstar's Talent & Culture processes, with an initial focus on driving global consistency with key processes and expanding Global Shared Services work. This role will drive effective documentation, governance controls, and technology use for key processes in Talent & Culture in addition to leading, supporting, and advising on the successful execution of key transformation and automation of operations programs and processes. This role is a close partner of the Global Operations team to drive operational success and deliver consistent experience across T&C. Develop and translate strategy into operational goals, objectives, and process transformation roadmap. Drive global deployment and adoption of Talent & Culture business processes with regional and local customization as needed. Develop standards that are consistently implemented by the operations team. Prioritize, design and communicate the global strategy for each end-to-end business process. Work closely with Global Operations team leader in execution plan of designed processes. Establish key service level agreements (SLAs) and metrics in partnership with Regional Leaders and Global Shared Services team. Build and foster a team to facilitate the execution of the global Talent & Culture business process strategies. Partner with Talent & Culture leaders to establish best in class strategy and practices for delivering employee programs. Collaborate with other functions, upstream and downstream, to align and leverage cross-process opportunities with a focus on enhancing effectiveness and efficiency. Act as a key stakeholder to foster an employee centric culture; continuously monitor the needs of the business. **Remote work requests will be considered consistent with company policy.
Job Requirements:
This position requires Bachelor's degree in Human Resources Management, Business Management, Public Management, Operations Management, Business Analytics, or related field, or foreign equivalent and 5 years of relevant human resources experience in Global Leader, Talent Acquisition Programs, HR Operations & GSS Manager, HR Business Partner or related position required.
This position requires Project Management Professional certification. This position also requires 5 years of experience with mentoring and coaching; 5 years of experience in HR data driven works by using PowerBI or TableAU; 5 years of experience in Workday admin, reports, security, and power user experience; 5 years of experience in project management and managing cross-locations projects; 5 years of experience in process governance & enhancement for multi-locations project; 5 years of experience in knowledge management in Confluence and Service Now; 3 years of experience in using Asana as project management board; 3 years of experience in employee service platform implementation in Service Now; 3 years of experience with Microsoft PowerApps automation skill; 2 years of experience in intranet platform implementation experience; 2 years of experience in leading focus groups in business team; and experience with Excel analysis, coaching, and Macro development. **Will accept any suitable combination of education, training, and experience.
Must possess unrestricted right to work in the U.S. in this position
Base Salary Compensation: $156,458 - $170,000
Morningstar is an equal opportunity employer.
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health
  
  • 100% 401k match up to 6% of salary
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission
• Physical Health
  
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance
• Emotional Health
  
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
  • Tuition Reimbursement
• Social Health
  
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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