Global Service Excellence Manager Jobs (NOW HIRING)

What you'll do:
Provide engineering and project support to Americold facilities. Drive labor productivity and inventory control improvements through engineered labor standards, performance-based incentive roll-out, ideate and support the execution and sustainment of continuous improvement initiatives.
Leverage dashboards to monitor site-level labor, inventory, and service performance, identify issues, and drive corrective actions across all assigned sites.
• Leverage dashboards to monitor site-level labor, inventory, and service performance, identify issues, and drive corrective actions across all assigned sites.
• Identify and drive productivity improvement, process enhancement, and inventory control initiatives through continuous improvement projects.
• Develop, validate, and maintain time-studied standards.
• Calculate and implement performance incentives.
• Ensure proper change management to sustain assigned projects.
• Provide training to operations teams on labor management, inventory control, process improvement tools, and associated systems.
• Evaluate and make recommendations for process improvements.
• Evaluate material handling equipment requirements as needed.
• Keep abreast of the latest technology in warehousing and evaluate for applications.
• Develop project scopes, specifications, and estimates as needed.
• Conduct audits and comparative site analyses to ensure compliance, identify performance gaps, and establish benchmarks for inventory control excellence.
• Assist with improving productivity and reducing costs.
• Create scheduling tools to capture work content.
• Own 5 Habits and labor management system performance improvements.
What Experience and Education You Need:
• Bachelor's degree or higher in Industrial Engineering or equivalent degree, such as Supply Chain, Operations, Engineering, or Logistics, is required.
• 3+ years of work experience in Industrial Engineering or combined equivalent experience with a master's degree in Industrial Engineering or related field.
• Experience in developing engineered labor standards.
• Continuous improvement experience and knowledge of CI methodologies required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work cross-functionally.
• Must be able to utilize problem-solving techniques to identify root causes of failures and solutions to meet targets.
• Strong business planning and analytical skills, including market intelligence, metrics, and financial analysis.
• Must be self-motivated and self-directing.
• Knowledge of distribution center/logistics concepts - understanding of warehousing best practices.
• Willingness to travel 50 - 75% and must be physically located within 1 hour of a major airport.
What Could Set You Apart:
• Experience within the distribution/warehouse/logistics industry preferred.
• Proficient in RF Scanning and Warehouse Management Systems preferred.
• Experience in semi and fully automated material handling systems a plus.
• Ability to drive decision-making through data and relevant business metrics.
• Ability to resolve problems in a timely manner with little or no supervision.
• Ability to manage a project portfolio of varying priorities and impact value.
• Strong computer skills including SQL, Power B.I, MS Office and MSD/MOST experience preferred.
Physical Requirements:
• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
• Requires the use of various electronic tools.
The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $76,000- $94,500 annually. Rate may vary based on work location.
Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.
About Us
Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we're a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world - and we're looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold is the place for you.