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Global Repair Service Program Manager Jobs (NOW HIRING)

HILTI

Tool Service Technician

Middletown, PA · On-site

Follow global repair standards at the work bench using. * Performs efficient, high-quality repairs ... Time management skills. * Team player. * Experience in mechanical or electrical repairs.

PrimeRevenue, Inc

$150 - $200/hr

The Global Program Manager is a recognized master of program management who shapes operational strategy and standards across regions. This role exists to drive global consistency, innovation, and ...

jbpco

Global Program Manager

Houston, TX · On-site

The Global Program Manager will be coordinating and driving activities of multiple projects at one time of various size and complexity in different facilities across North America with a cross ...

Chanel

Associate, Product Assessment

Piscataway, NJ · On-site

$26 - $33/hr

... assessments - including identifying repair service selection, product identification ... Support manager on any emerging assessment activity Spare Part Processes & Global Repairs * Pick ...

Benchling

Global Program Manager

San Francisco, CA · On-site +1

$151K - $241K/yr

ROLE OVERVIEW Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to ... Coordinate all Professional Services, Customer Success and Support activities to drive customer ...

Safelite Group

Repair Service Specialist

Sioux City, IA · On-site

$18/hr

Our paid, formal training program teaches everything needed to complete these specialized repairs ... Manage work orders, customer documentation and customer communication through the Safelite handheld ...

Oracle

Operations Program Manager 5

Santa Clara, CA · On-site

... global organization. Responsibilities • Lead strategic initiatives to improve repair quality ... Preferred Experience • Experience in hardware repair, service operations, warranty operations, or ...

JLL

Global Engineering Program Manager

Tallahassee, FL · Remote

$100K - $120K/yr

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Implement and manage all preventive and ongoing maintenance/repair programs. Develop, deploy and ...

JLL

Global Engineering Program Manager

Phoenix, AZ · Remote

$100K - $120K/yr

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Implement and manage all preventive and ongoing maintenance/repair programs. Develop, deploy and ...

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Global Repair Service Program Manager information

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$39K

$75.9K

$143K

How much do global repair service program manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for global repair service program manager in the United States is $75,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $89,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Global Repair Service Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,916 per year, or $36.5 per hour.

Service Program Manager

Sherwood, OR • On-site

Applied Industrial Technologies
Construction Materials Wholesalers • 5 - 10K employees
Learn more about Applied Industrial Technologiesexternal

Full-time

Posted 12 days ago

Key responsibilities

  • Define and launch the company's service offering, including preventive maintenance packages, service levels, and standard quote formats.

  • Develop the pricing, margin models, and contract structures for service agreements, and establish related terms.

  • Design and implement processes and systems for service operations, including customer call tracking, dispatch, resource allocation, and scheduling.

Applied Industrial Technologies rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

277th of 430 rated retail wholesalers

Job description

Olympus Controls (www.olympus-controls.com) is a fast-paced Automation Company that has an opportunity for a Service Program Manager to join our growing company. We offer a dynamic environment with competitive salary and health benefits for the right type of highly motivated individuals. Olympus Controls is part of the Automation Group of Applied Industrial Technologies (NYSE: AIT).
Olympus Controls and its sister companies in the Automation Group design, integrate and support advanced automation systems across North America, and we are now establishing a formal service business around that installed base. Today we deliver preventive maintenance and field support on a limited basis. The Service Program Manager will define what our service offering is, how it is priced and sold, how it is delivered, and what systems and people are required to run it - and then stand it up.
The Service Program Manager is a process-oriented leader who serves as the primary link between customers, field technicians and company leadership. The role combines commercial design - building the service offering, pricing model and contract structure - with operational delivery, including resourcing, technical escalation and customer satisfaction. Success requires the ability to manage multiple workstreams at once, to influence teams that do not report directly to this role, and to thrive in an environment with quickly changing priorities. The Service Program Manager will be a champion of Service across the organization.
Duties/Responsibilities:
  • Define and launch our service offering, including preventive maintenance packages, service levels and standard quote formats
  • Develop the pricing and margin model for service contracts, and establish the contract structures and terms used across the business
  • Design and implement the processes and systems needed to run a service operation, including customer call tracking, dispatch, resource allocation and scheduling
  • Establish service KPIs - including technician utilization, response and completion performance, contract bookings and margin - and report against them to leadership
  • Build and maintain the installed base register
  • Supervise, mentor and evaluate field service technicians and engineers, including shared and regionally based resources
  • Ensure timely completion of maintenance, repair, installation and service calls
  • Define and coordinate the technical training and certification path for service technicians on priority product lines
  • Partner with Sales to build the service sales process and supporting collateral, and to enable sales teams to sell service to maintenance and operations buyers
  • Work with sister companies across the Automation Group to extend the service program nationally, aligning standards, resourcing and commercial rules across regions
  • Maintain high standards of safety, quality and productivity
  • Develop and sustain strong customer relationships by working proactively to meet expectations
  • Ensure compliance with company policies, safety regulations and industry standards
  • Assist in budgeting, resource planning and continuous process improvement
  • Collaborate with sales, operations and engineering teams to support customer needs
  • Additional duties as assigned

Qualifications/Experience:
  • High school degree or equivalent required
  • Associate's or bachelor's degree in engineering, business or a related field preferred
  • 5+ years of field service experience required, in industrial automation, robotics, capital equipment or a comparable technical environment
  • 3+ years of supervisory or management experience required
  • Direct experience building, launching or substantially scaling a service program or field service business required - candidates should be able to describe a service offering they helped create and take to market
  • Experience with service contract structures and pricing, including preventive maintenance agreements, strongly preferred
  • Experience selecting or implementing field service management, dispatch or scheduling software preferred
  • Demonstrated ability to work across multiple sites, regions or business units, and to lead through influence where resources are shared and do not report directly
  • Strong leadership and team management skills
  • Excellent problem-solving skills
  • Exceptional customer service skills
  • Proficient with Microsoft Office suite
  • Strong sense of urgency and attention to detail
  • Excellent organization, written/verbal communication, and follow-up skills
  • Ability to self-direct and to operate with limited precedent

Position Details:
  • Location: Sherwood, Oregon, with consideration for other Olympus Controls locations
  • Reports to: VP of Operations, Olympus Controls.
  • Travel: 10% to 25%, including customer sites and sister company locations across North America
  • Valid driver's license and the ability to travel by air required

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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