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Global Desktop Support Manager Jobs in Indiana (NOW HIRING)

This desktop support specialist will support day-to-day endpoint, mobility, and productivity ... management, and MFA troubleshooting Experience with Entra/AD hybrid identity and hybrid-joined ...

In addition, support board meetings, global economic summits, and large-scale high visibility ... Management, Endpoint Security, Troubleshooting, Customer Service, Support, Desktop, Hardware ...

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Desktop Support ...

Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset ... in desktop, technical, or IT support. * Strong troubleshooting skills across hardware, software ...

Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset ... in desktop, technical, or IT support. * Strong troubleshooting skills across hardware, software ...

Desktop Support Technician

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) As a member of the Field Service ... Manage the reporting of SLAs, Adherence of SLA and contract * Manage shift and shift planning ...

Desktop Support Technician - T2

Columbus, IN · On-site

$18.75 - $24/hr

Perform maintenance tasks and configuration with desktop management software tools, including ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

... management software tools, including software updates and patches, remote control tools ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Provide first-level support for desktops, laptops, and other peripherals. * Troubleshoot hardware ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Provide first-level support for desktops, laptops, and other peripherals. * Troubleshoot hardware ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

L2 Desktop Support Technician

Princeton, IN · On-site

$19 - $24.25/hr

Manage devices with Intune, Active Directory, VPN, and Zscaler firewall * Provide VIP/executive ... Provide hands‑on support for desktops, laptops, mobile devices, printers, video conferencing ...

Showing results 21-40

Windows Desktop Support Engineer

Indianapolis, IN • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees

Full-time

Re-posted 9 days ago


Job description

Role Overview:
This role involves providing L2 remote desktop support for end-users, focusing on troubleshooting and resolving technical issues related to Windows 10/11, Mac, and Apple iOS operating systems. The engineer will manage workstation security compliance, deploy drivers and patch updates, and support modern management techniques like Intune/Auto Pilot.
Key Responsibilities:
  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
  • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
  • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Working knowledge of enterprise Ticketing tool like ServiceNow
  • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.
  • Report on Workstation image deployments and patch compliance metrics.

Required Skills:
  • Desktop support
  • L2 Windows support
  • Mac OS support
  • Windows 10/11
  • Apple iOS Support
  • Windows desktop OSS Support Admin

Qualifications:
  • 4-6 years of experience