Gift Card Customer Service Jobs (NOW HIRING)

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you love thinking analytically? Are you passionate about using your financial knowledge to navigate complex challenges? Just as our customers find value in Apple products, the Finance group finds value for both Apple and its shareholders. As part of this group, you'll play an integral role in ensuring our day-to-day
financial health.
You and your team will support Apple's growth, both top and bottom line, by applying the same level of innovation toward financial matters as we do toward our products and services. You will also collaborate with Apple teams across the world to develop more informed decisions and financial management. Finance is essential to upholding our global commitment to excellence, and it is directly responsible for shaping the company's future. Join us, and you will have a meaningful role in continuing Apple's legacy of efficiency and success.
Description
You will be part of the Services Finance team supporting Apple Gift Card business, focused on improving the profitability of our dynamic and rapidly evolving Services businesses. In this role, you will serve as a trusted financial partner to business and functional teams - partnering to make informed decisions, craft compelling financial narratives, and bring strategic initiatives to life. You will bring a problem-solving mindset, strong business instincts, and a genuine enthusiasm for leveraging cutting-edge technologies to elevate the work of those around you.
The ideal candidate is someone who is detail oriented, experienced at financial modeling, and proficient at summarizing key take-aways for executive audience presentations.
You will also help chart the future direction of Apple Gift Card by monitoring and reporting on key performance indicators, projecting future business results, identifying recommendations to product, marketing, and business development teams, investigating new opportunities, and ensuring the business can execute against its long-term strategy.
Minimum Qualifications
5+ years of Finance or Business experience in a fast-paced, high-pressure environment; forecasting and/or accounting experience strongly preferred
Bachelor's degree in Finance, Accounting, or other quantitative field
Experience forecasting P&Ls in financial services businesses with ability to implement model best-practices in both forecasting models and business cases using Excel
Experience developing business cases around market opportunities and partnerships - including strategy development, market segmentation, competitive analysis, and financial analysis
Ability to collaborate with different teams, create presentation materials and present to senior leaders to guide business decisions
Excellent written and verbal communication skills and strong experience with Keynote - ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
Preferred Qualifications
Advanced spreadsheet and modeling skills
Strong verbal and written communication skills with the ability to articulate results of analysis in a clear and concise manner
Should be able to act independently and be self-motivated
Demonstrated success in handling multiple activities/projects and priorities in a dynamic, fast-growing, results-driven environment
Must be able to think strategically on critical business issues, while simultaneously possessing the ability to act tactically to execute against them
Proven experience developing processes and/or improving existing processes, with desire to influence change across our team and Apple as an organization
Ability to see the big picture while simultaneously zooming into the details
Ability to navigate through a large organization and cross-functional teams to achieve a task with minimal oversight
Strong prioritization skills with ability to manage multiple projects simultaneously
Self-starting attitude and a strong leader and influencer
Experience with Excel, Keynote, and Tableau
Experience working in the gift card value chain at an integrator or merchant
MBA and/or CPA is a plus