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How much do german customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for german customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

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Infographic showing various German Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

German-speaking Customer Support Agent

Remote

Cross Border Talents Recruiting Ltd
See more jobs at Cross Border Talents Recruiting Ltdexternal

$19.25 - $25.50/hr

Other

Posted 5 days ago

Job description

German-speaking Customer Support Agent

We are seeking a German-speaking Customer Support Agent to join a dynamic international support team. In this role, you will assist customers with travel-related inquiries, reservations, and account support while ensuring a seamless service experience.

This is a remote position based in Thessaloniki, Greece, offering the opportunity to work in a fast-paced environment supporting global customers. The role involves handling inquiries through multiple communication channels and delivering solutions in a professional and customer-focused manner.

Key responsibilities include:

  • Provide professional support to customers via phone, email, and messaging channels.
  • Assist customers with booking requests including new reservations, modifications, and cancellations.
  • Resolve payment-related inquiries, refunds, and billing concerns.
  • Address customer complaints and provide timely and effective solutions.
  • Support account-related questions and assist with platform navigation.
  • Handle review-related inquiries and provide guidance on feedback processes.
  • Maintain clear and accurate written communication with customers and internal teams.
  • Manage multiple tasks and systems simultaneously while ensuring high service quality.
  • Follow operational guidelines and maintain performance standards.

Requirements include:

  • Native or C1 level German language proficiency.
  • B2+ English proficiency for internal communication and training.
  • Strong written and verbal communication skills.
  • Good computer literacy, including Windows basics and troubleshooting skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work rotating shifts, including occasional weekends and holidays.
  • Previous experience in customer service or hospitality is considered an advantage but not mandatory.

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