Geopaq Jobs (NOW HIRING)

Job Title: IT Technical Support 
Working Location: 2724 N 50 E KOKOMO, IN 46901
Contract Period: 1 year
Work Hours: 8am to 5pm Local Time 

[Requirements]
•    Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience, 
•    Must be willing to travel up to 10 % of time
•    8am – 5pm working hour
•    Sometime, need to work at night and Saturday and Sunday If it is required

[Qualifications]
•    Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
•    Excellent problem-solving, communication and interpersonal skills
•    Ability to prioritize and organize work to meet defined SLA''''s
•    Android mobile in corporation experience is a plus
•    Strong understanding of server or network basic skills

[Primary responsibilities]
•    Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
•    Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
•    Following up on any outstanding issues with customers regarding status and closure of incidents/requests
•    Troubleshooting and resolve hardware, software and network problems
•    Document procedures, FAQs, and inventory of assets
•    Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
•    Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
•    Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
•    Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities 
•    Company Security program administrator
•    Company VPN administrator
•    Company IT policy and application form creation
•    VIP support, Business travelers support
•    IT server room cleanup and follow up all kind of issue in IT room
•    Network issue checkup and cooperation with Network team
•    File server issue checkup and cooperation with Server team
•    PC and laptop repair and software issue solving skill
•    Security application management
•    Windows and printer issue solving skill
•    Server and Network basic knowledge