About the Job
Our Westchester Gentle Dentistry team is seeking an experienced Dental Front Desk Receptionist/Scheduler with strong dental knowledge and excellent customer service skills to manage front desk operations, coordinate patient scheduling, oversee hygiene recall, verify insurance coverage, and communicate directly with insurance carriers.
This role is ideal for someone who is proactive, organized, and confident managing both patient communication and the daily schedule. If you are energetic, compassionate, and a team player, we would love to hear from you.
About the office:
We have been proudly serving Westchester County for nearly 30 years. At our state-of-the-art office, we offer general dentistry, as well as cosmetic and restorative dentistry services, including laser therapy, teeth whitening, Invisalign, and implants, using the latest dental procedures and technology. We are located in Port Chester, at the border between Rye Brook and Rye.
Responsibilities include but are not limited to:
- ย Managing front desk duties (handling incoming phone calls, greeting patients, scheduling patient visits, etc.)ย
- Overseeing hygiene recall and reactivation to keep the schedule full
- Confirming upcoming appointments and reducing no-shows
- ย Verifying insurance coverage and communicating directly with carriers when needed
- ย Explaining insurance benefits and financial responsibilities to patientsย
- ย Managing patient billing and processing paymentsย
- ย Handling patient inquiries and assisting with scheduling needsย
- ย Maintaining the reception area and ensuring smooth daily operationsย
Required qualifications:
- ย At least 2โ3 years of experience working in a dental officeย
- ย Strong understanding of insurance verification and PPO plansย
- ย Excellent communication (written and oral), typing, computer literacy, organizational, and multitasking skillsย
- ย A quick learner and comfort with handling ambiguityย
- ย Outstanding customer service skillsย
- ย Experience using Dentrix or other dental software is a plusย
- ย Sales and finance background is a plusย
- ย Bilingual (Spanish & English) is a plus
Our WGD mission:
At Westchester Gentle Dentistry, our mission is to deliver exceptional dental care by combining advanced technology, expertise, and a compassionate approach. We are committed to fostering a safe and comfortable environment where our patients feel at ease while achieving their oral health goals. Our dedication to exceed expectations drives us to continually evolve and enhance our services, empowering our patients to experience the best in dental care and a lifetime of confident, radiant smiles.
Job Type:
Full-time
Pay:
$28.00 โ $38.00 per hour
Expected hours:
40 per week
Benefits:
- ย Employee discountย
- ย Paid time offย
- Professional development assistanceย