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Genius Bar Jobs (NOW HIRING)

Cushman & Wakefield

Technical Support Associate-3

Saint Louis, MO · On-site

$35K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Virtual Genius Bar Team Lead CLASSIFICATION: Exempt POSITION PURPOSE Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with ...

Cushman & Wakefield

Technical Support Associate-3

Saint Louis, MO · On-site

$36K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Virtual Genius Bar Team Lead CLASSIFICATION: Exempt POSITION PURPOSE Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with ...

Sentry Auto Group

Vehicle Delivery Tech Specialist

Medford, MA · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Role of this position is comparable to that of an Apple Genius Bar staffer. You should really enjoy figuring out all of the new technologies in today's vehicles, well beyond just syncing a phone, and ...

Apple

US-Technical Specialist

Philadelphia, PA · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Minneapolis, MN · On-site

Responsibilities : • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. • Support customers having ...

Apple

US-Technical Specialist

Allentown, PA · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

The Woodlands, TX · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Lansing, MI · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Orland Park, IL · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Lancaster, PA · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Scottsdale, AZ · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

King Of Prussia, PA · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Pittsburgh, PA · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Mclean, VA · On-site

Description Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or ...

Apple

US-Technical Specialist

Pittsburgh, PA · On-site

Responsibilities : • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. • Support customers having ...

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Genius Bar information

See salary details

$5

$15

$34

How much do genius bar jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for genius bar in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $18.03 per hour, depending on experience, location, and employer.

What is a Genius Bar?

The Genius Bar is a tech support station located inside Apple retail stores. Staffed by Apple-certified technical specialists called 'Geniuses,' the Genius Bar provides hands-on technical support and repair services for Apple products, including hardware diagnostics, software troubleshooting, and advice. Customers can book appointments for assistance with issues ranging from iPhone screen repairs to Mac software questions. The goal of the Genius Bar is to help customers resolve problems quickly and efficiently, often providing repairs on-site or offering guidance on next steps if off-site service is needed.

What are the key skills and qualifications needed to thrive as a Genius Bar technician?

To excel as a Genius Bar Technician, you need strong technical troubleshooting skills, in-depth knowledge of Apple products, and typically an associate's degree or relevant certifications. Familiarity with Apple diagnostic tools, point-of-sale systems, and customer service software is essential. Outstanding communication, patience, and problem-solving abilities help you deliver exceptional customer experiences. These competencies ensure efficient device repairs, customer satisfaction, and uphold Apple's reputation for quality support.

What are some common challenges faced by Genius Bar technicians and how are they addressed?

Genius Bar technicians often encounter high volumes of customers with a wide variety of technical issues, ranging from simple software glitches to complex hardware repairs. One common challenge is managing time effectively to ensure each customer receives quality service while maintaining efficiency. Technicians address these challenges through thorough training, collaborative teamwork, and utilizing diagnostic tools provided by Apple. Additionally, clear communication with both customers and team members helps set expectations and ensures that solutions are delivered promptly and professionally.

What is the difference between Genius Bar vs Apple Certified Technician?

AspectGenius BarApple Certified Technician
CredentialsIn-store training, Apple-specific certificationsApple Certified Technician (ACT) certification
Work EnvironmentApple retail stores, customer-facingAuthorized service providers, repair centers
Employer & IndustryApple retail stores, customer supportThird-party repair shops, authorized service providers
Common Search/ComparisonCustomer support, troubleshooting, repairsDevice repairs, technical diagnostics

The Genius Bar primarily operates within Apple retail stores, focusing on customer support and troubleshooting. Apple Certified Technicians work in authorized service centers or repair shops, performing device repairs and diagnostics. While both roles require Apple-specific knowledge and certifications, the Genius Bar emphasizes direct customer interaction, whereas Apple Certified Technicians often work behind the scenes in repair facilities.

What qualifications do you need to work at Genius Bar?

To work at the Genius Bar, candidates typically need strong technical knowledge of Apple products and software, excellent customer service skills, and relevant experience or certifications such as Apple Certified Support Professional (ACSP). A high school diploma or equivalent is usually required, and prior experience in tech support or retail can be beneficial.
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Cities with the most Genius Bar job openings:

What states have the most Genius Bar jobs?

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Genius Bar jobs near you
Infographic showing various Genius Bar job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $33,085 per year, or $15.9 per hour.

Technical Support Associate-3

Cushman & Wakefield

Saint Louis, MO • On-site

$35K - $44K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Cushman & Wakefield rating

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

112th of 204 rated real estate companies

Job description

Job Title
Technical Support Associate-3
Job Description Summary
Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
Job Description
JOB DESCRIPTION
Job Position: Virtual Genius Bar
Business Title: Technical Support Specialist
REPORTS TO: Virtual Genius Bar Team Lead
CLASSIFICATION: Exempt
POSITION PURPOSE
Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
Responsible for but not exclusive to the following:
  • PC break fix support for the business within market.
  • Facilitation of onboarding and off-boarding.
  • VoIP (MS Teams) support.
  • Mobile phone/device support (IOS & Android).
  • Training end-users and assisting with deployment of new technology.
  • Assist remote support staff when additional resources are required.
  • Maintain established service level agreements to meet customer expectations and quality standards.
  • White Glove support for company executives.
  • Support for North American Brokerage and Valuation and Advisory service lines.
  • Provide after hours or weekend support during scheduled maintenance or emergencies.
  • Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.

ACCOUNTABILITIES
  • Daily work routines
    • Provide break-fix support for local and remote offices.
    • Responsible conference room technology health checks, technical support, and training.
    • Tech/Genius Bar support (when applicable).
    • Perform coverage within an office or regional market.
    • Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.
    • Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
    • Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates.
    • Providing documented input to keep knowledge-based articles and procedural documentation up to date.
    • Provide proper ticket and incident management.
    • Ensure onboarding, off-boarding, and asset management processes are followed.
  • Request Management
    • Provide proper ticket management to ensure requests are updated and resolved in a timely manner.
    • Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).
  • Incident Management
    • Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.
    • Provide accurate and clear resolution documentation within the incident ticket.
    • Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.
    • Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.
    • Responsible for 2nd level point of escalation from Service Desk.
    • Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.
  • Problem Management
    • Assist with trend and root cause analysis.
    • Proactively identify and communicate problem trends found as part of incident resolution.
  • Technology Enablement
    • Complete in-house training on new technologies, services, processes, and policies as they are released.
    • Conduct information sessions aimed to promote end user adoption of technology products and services.
    • Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.
  • Project Work
    • Participate in or provide feedback to project testing stages.
    • Support projects as required for supported sites.
  • Change Management
    • Understand the change management process and follow the process and procedures associated.
    • Attend mandatory change management training sessions.
    • Support and facilitate activities specific to change. Roles could be as a requestor or implementer.

MINIMUM REQUIREMENTS
  • Bachelor's degree or equivalent experience; related computing field preferred.
  • 3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).
  • Knowledge of IT processes, general controls, project management, and system development life cycles.
  • ITIL Foundation certification or knowledge is a plus.
  • Industry-related technical certificates are a plus or any similar combination of education and experience.
  • Excellent Soft Skills including:
    • Customer service, including written and verbal communication.
    • Conflict resolution.
    • Strong analytical and problem-solving skills.
    • Strong interpersonal skills required to interact with end user clients and team members across the organization.
    • Time management skills, to balance and prioritize work.
    • Ability to work independently and as part of a team.
  • Proficient with Windows OS.
  • Proficient with MS Office 365, including MS Teams.
  • Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).
  • Active Directory, Intune and Azure fundamentals.
  • Familiar with remote support tools.
  • Mac experience is a plus.

The above-referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $21.25 - $25.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1- or email Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"

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