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Genesys Cx Jobs (NOW HIRING)

Sarian, Inc.

Genesys CX Developer

Charlotte, NC · On-site

Design and Development experience in Genesys Cloud CX and Genesys Architecture. * Experience in Softphone API integration with Genesys CX. * Experience in Genesy SDK. * Experience in Genesys Cloud CX ...

United Technology

Genesys Cloud CX Developer

Phoenix, AZ · On-site

$55.75 - $76.50/hr

We are looking for experienced Genesys Cloud CX Developers for one of our banking clients. The ideal candidates should have strong hands-on expertise in Genesys Cloud CX development, integrations ...

Aroghia

Genesys Cloud CX consultant

San Antonio, TX

$55 - $60/hr

Genesys Cloud CX - Admin, Developer, Analyst & Architect Location: San Antonio, TX (On-site) & Tyson, VA(Onsite) Experience: 9+ years on Genesys platforms (Cloud CX preferred) Rate : $55-60/hr on C2C ...

Genesys

VP, Field & Partner Enablement

Durham, NC · Remote

Lead enablement strategy to support product adoption and ensure effective articulation of Genesys CX value propositions * Enable leaders to coach teams toward consistent selling excellence * Build ...

Genesys

VP, Field & Partner Enablement

Menlo, GA · Remote

Lead enablement strategy to support product adoption and ensure effective articulation of Genesys CX value propositions * Enable leaders to coach teams toward consistent selling excellence * Build ...

Seven Seven Software

Developer (Genesys)

Newark, NJ · On-site

$58.75 - $80.50/hr

- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands-on experience on ...

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$70.5K

$95.3K

$117K

How much do genesys cx jobs pay per year?

As of May 30, 2026, the average yearly pay for genesys cx in the United States is $95,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys CX Specialist, and why are they important?

To thrive as a Genesys CX Specialist, you need expertise in customer experience (CX) solutions, contact center operations, and typically a background in computer science or IT. Familiarity with Genesys Cloud platforms, call routing systems, IVR technology, and relevant certifications like Genesys Certified Professional are highly valued. Strong problem-solving, communication, and project management skills enable effective collaboration with technical teams and clients. These abilities ensure seamless implementation, support, and optimization of CX solutions that drive customer satisfaction and operational efficiency.

How does a Genesys CX Specialist typically collaborate with other teams to improve customer experience solutions?

A Genesys CX Specialist often works closely with cross-functional teams, including IT, customer support, and business analysts, to design and optimize customer experience solutions. They collaborate to gather requirements, integrate Genesys platforms with other systems, and ensure seamless communication flows. Regular meetings and joint troubleshooting sessions are common, as is providing training or support to end-users. This collaborative approach helps ensure that customer interaction channels are both effective and aligned with organizational goals.

What is a Genesys CX specialist and what do they do?

A Genesys CX (Customer Experience) specialist is a professional who implements, manages, and optimizes the Genesys customer experience platform, which is widely used in contact centers. Their responsibilities include configuring Genesys software, integrating it with other business systems, troubleshooting issues, and ensuring that customers have seamless interactions across various channels such as voice, chat, and email. They also analyze customer data to improve service quality and may train staff on using Genesys tools. Ultimately, their goal is to enhance the overall customer journey and operational efficiency.

What is the difference between Genesys Cx vs Genesys Customer Service Representative?

AspectGenesys CxGenesys Customer Service Representative
Required CredentialsCustomer service experience, technical knowledge of Genesys platformHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, technical support teams, customer experience departmentsCall centers, customer support teams
Employer & Industry UsageTech companies, contact centers, BPOs using Genesys solutionsRetail, telecom, finance sectors with customer service roles

Genesys Cx professionals focus on managing and optimizing customer experience platforms, requiring technical skills and platform knowledge. In contrast, Genesys Customer Service Representatives handle direct customer interactions, emphasizing communication skills and basic platform familiarity. Both roles are integral to customer support but differ in technical complexity and responsibilities.

Infographic showing various Genesys Cx job openings in the United States as of May 2026, with employment types broken down into 56% Full Time, 31% Part Time, and 13% Contract. Highlights an 74% Physical, 5% Hybrid, and 21% Remote job distribution, with an average salary of $95,277 per year, or $45.8 per hour.
Genesys CX Developer with Softphone

Genesys CX Developer with Softphone

Jconnect Infotech Inc

Addison, TX • On-site

Full-time

Posted 27 days ago

Job description

Job Summary (Genesys CX Developer with Softphone)
- Position: Genesys CX Developer with Softphone
- Location: Addison, TX
- Employment Type: Fulltime
Key Responsibilities:
- Design and develop solutions using Genesys Cloud CX and Genesys Architecture.
- Integrate Softphone APIs with Genesys CX.
- Utilize Genesys SDK for development tasks.
- Administer, configure, and implement Genesys Cloud CX platforms.
- Develop and manage Node.JS applications utilizing REST, SOAP, and Genesys APIs.
- Create dashboards to monitor queue activity, agent performance, and interactions.
- Administer and configure Genesys Cloud CX including contact center, telephony, routing, people, permissions, and outbound campaigns.
- Install and configure Genesys applications on AppFoundry.
- Troubleshoot configuration and routing issues within Genesys environments.
Required Skills:
- Experience with AWS.
- Proficiency in Genesys Cloud CX and Softphone.
- Contact Center Routing experience.
- Experience in On-premises Genesys environments.
Desired Skills:
- Knowledge of Genesys on-premise components and composer development.
- Experience in Java/J2EE and API development/scripting integration.
- Genesys Cloud CX certification (preferred).
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Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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