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Genesys Cloud Testing Jobs (NOW HIRING)

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Review vendor designs and provide technical leadership through implementation, testing, and ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Review vendor designs and provide technical leadership through implementation, testing, and ...

Infosys Limited

$125 - $150/hr

Maintain detailed records of code, testing techniques, and support activities to enrich the ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ... testing, release management, and environment governance for contact center platforms Additional ...

Infosys Limited

Genesys Cloud Architect

Hartford, CT · On-site

$125 - $150/hr

Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ... testing, release management, and environment governance for contact center platforms Additional ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... code, testing techniques, and support activities to enrich the knowledge base and assist other ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Support migration activities from legacy contact center platforms to Genesys Cloud, including testing, cutover, and postdeployment stabilization. * Collaborate with crossfunctional teams to ensure ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

... code, testing techniques, and support activities to enrich the knowledge base and assist other ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... coding practices, testing methodologies, and technical solutions, thereby enriching team ... The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... coding practices, testing methodologies, and technical solutions, thereby enriching team ... The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring ...

Shoptalk

Genesys Engineer

Phoenix, AZ · On-site

$80 - $100/hr

Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued. * Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

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Genesys Cloud Testing information

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$87

How much do genesys cloud testing jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for genesys cloud testing in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is the difference between Genesys Cloud Testing vs Contact Center QA Tester?

AspectGenesys Cloud TestingContact Center QA Tester
Primary FocusTesting Genesys Cloud platform functionalities and integrationsTesting overall contact center quality and customer interactions
Required SkillsKnowledge of Genesys Cloud, scripting, automation toolsCustomer service processes, QA methodologies, communication skills
Work EnvironmentIT/tech teams, cloud platforms, software testingContact centers, customer service departments, quality assurance
CertificationsGenesys certifications, QA testing certificationsCustomer service or QA certifications

Genesys Cloud Testing professionals focus on verifying the functionality and performance of the Genesys Cloud platform, often involving automation and scripting. Contact Center QA Testers evaluate the overall quality of customer interactions and service delivery within contact centers. While both roles require QA knowledge, Genesys Cloud Testing emphasizes platform-specific testing, whereas Contact Center QA Testing centers on customer experience quality.

What is the Genesys Cloud Testing hiring process like?

The Genesys Cloud Testing hiring process typically involves submitting an application, followed by one or more interviews that assess technical skills, problem-solving abilities, and familiarity with testing tools. Candidates may also complete technical assessments or coding exercises and should demonstrate knowledge of testing methodologies and tools used in cloud environments.

What other helpful pages are available for Genesys Cloud Testing?

Other pages related to Genesys Cloud Testing:

Infographic showing various Genesys Cloud Testing job openings in the United States as of September 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Senior Genesys Cloud Engineer

Cincinnati, OH • On-site

1 point system
IT Services • 51 - 200 employees
Learn more about 1 point systemexternal

$55/hr

Contractor

Re-posted 19 days ago

Job description

Job Title

Senior Genesys Cloud Engineer

Client

Confidential

Location

Worthington, OH/Cincinnati, OH/Wilmington, DE (Hybrid : 3 days in office and 2 days remote)

Type of Hire

6 MONTHS CTH

Rate

$55/hr. on W2

 
The primary duties of the Genesys Cloud Senior Engineer are to:

  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
  • Voice, Chat and Email routing
  • Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Familiar with integrations with SalesForce Voice Cloud
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Generates usage and network traffic reports for voice video and messaging systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
  • Acknowledges and abides by all Information Security Policies.

 
Minimum Qualifications:

  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years’ of technical or applicable experience
  • 2+ years’ experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
  • Genesys PureCloud API’s
  • Expertise in Architect flows
  • SIP and H323 troubleshooting knowledge and experience
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
  • Java/JavaScript
  • Excellent analytical skills, especially in a telecommunications field.
  • Ability to conduct research into telecommunications issues and products.
  • Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
  • Working technical knowledge of current Internet and network protocols, operating systems, and standards.
  • Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.