East Hartford, CT · On-site
$64.50 - $82.25/hr
Provides technical oversight during build, testing, and deployment phases. Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics.
East Hartford, CT · On-site
$64.50 - $82.25/hr
Provides technical oversight during build, testing, and deployment phases. Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics.
Hartford, CT · On-site
$65.50 - $83.50/hr
Provides technical oversight during build, testing, and deployment phases. Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Provides technical oversight during build, testing, and deployment phases. Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Provides technical oversight during build, testing, and deployment phases. Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Provides technical oversight during build, testing, and deployment phases. Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX ...
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... design, development, testing, and deployment phases • Guide and mentor engineering teams ...
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... design, development, testing, and deployment phases • Guide and mentor engineering teams ...
New York, NY · On-site
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · On-site
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · On-site +1
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · On-site +1
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Quick apply
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Quick apply
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · On-site +1
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · On-site +1
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Texas City, TX · Remote
$55.50 - $70.75/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Philadelphia, PA · On-site +1
$65.50 - $83.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Philadelphia, PA · On-site +1
$65.50 - $83.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
New York, NY · Remote
$71 - $90.50/hr
Provide hands-on technical leadership across solution design, development, testing, and deployment ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
$65 - $89/hr
Review vendor designs and provide technical leadership through implementation, testing, and ... Strong knowledge of the complete Genesys Cloud CX product suite. * Ability to explain Genesys ...
$65 - $89/hr
Review vendor designs and provide technical leadership through implementation, testing, and ... Strong knowledge of the complete Genesys Cloud CX product suite. * Ability to explain Genesys ...
$23.56 - $29.35
0% of jobs
$29.35 - $35.14
1% of jobs
$35.14 - $40.93
2% of jobs
$40.93 - $46.72
6% of jobs
$46.72 - $52.51
12% of jobs
$53.72 is the 25th percentile. Wages below this are outliers.
$52.51 - $58.30
19% of jobs
The median wage is $61.36 / hr.
$58.30 - $64.10
19% of jobs
$64.10 - $69.89
16% of jobs
$70.02 is the 75th percentile. Wages above this are outliers.
$69.89 - $75.68
12% of jobs
$75.68 - $81.47
7% of jobs
$81.47 - $87.26
6% of jobs
$23
$62
$87
| Aspect | Genesys Cloud Testing | Contact Center QA Tester |
|---|---|---|
| Primary Focus | Testing Genesys Cloud platform functionalities and integrations | Testing overall contact center quality and customer interactions |
| Required Skills | Knowledge of Genesys Cloud, scripting, automation tools | Customer service processes, QA methodologies, communication skills |
| Work Environment | IT/tech teams, cloud platforms, software testing | Contact centers, customer service departments, quality assurance |
| Certifications | Genesys certifications, QA testing certifications | Customer service or QA certifications |
Genesys Cloud Testing professionals focus on verifying the functionality and performance of the Genesys Cloud platform, often involving automation and scripting. Contact Center QA Testers evaluate the overall quality of customer interactions and service delivery within contact centers. While both roles require QA knowledge, Genesys Cloud Testing emphasizes platform-specific testing, whereas Contact Center QA Testing centers on customer experience quality.
Other pages related to Genesys Cloud Testing:
East Hartford, CT • On-site
$64.50 - $82.25/hr
Other
Re-posted 8 days ago
We have very urgent requirement for Genesys Cloud Architect for the following details.
Please share the profiles matching the JD and other requirements with their interview availability details (Please Reply All on this thread only)
Location: Hartford, CT
Genesys Cloud Architect
Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Roles
Responsibilities
Indicative Skills
Genesys Architect
Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.
Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AIenabled CX features such as bots and agent assist.
