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General Manager Product Support Jobs (NOW HIRING)

AdCellerant

Product Support Specialist

Denver, CO · On-site +1

$57K/yr

As a Product Support Specialist, you will interact with team members across several divisions in ... Time-management skills and the ability to establish reasonable and attainable deadlines for ...

Medallia

Product Support, Advocate

Kansas City, MO · On-site

$62K - $82K/yr

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS ... Please note that the salary range information provided is a general guideline and combines all of ...

Trilon Group

Product Support Analyst

$67K - $89K/yr

Product Support Analyst Department: IT Employment Type: Full Time Location: Remote- USA ... You ensure that what engineers, project managers, and field staff experience day to day is clearly ...

W. R. Grace & Co.

Based in Poznan, Poland this role reports to the Director, Product Management, who is located at our Worms, Germany site. The Product Support Specialist will be responsible for supporting and ...

Cooley LLP

Product Support Specialist

San Francisco, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Coldesi, Inc.

Product Support Specialist

Tampa, FL · On-site

$35K - $70K/yr

They are intended only to describe the general nature of the job and a reasonable representation of ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Cooley

Product Support Specialist

Palo Alto, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Cooley

Product Support Specialist

San Diego, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

Manage technical issues by investigating and troubleshooting problems, escalating user issues ... our product and support offerings * Represent Lucid by growing and managing a Lucid product ...

RemX

Be Seen First

Product Support Specialist

Columbus, OH · On-site

$19 - $20/hr

As a Product Support Specialist, you'll be the first point of contact for customers seeking ... Experience using CRM/customer management systems. * NetSuite experience is a plus. * Familiarity ...

FHLB Des Moines

Product Support Advisor

Detroit, MI · On-site

$18.75 - $20.75/hr

Responsible for managing and supporting the implementation of corporate category strategies and ... Travel 5% NOTICE: The above statements are intended to describe the general nature of the ...

Addison Group

Product Support Specialist

Allen, TX · On-site

$22 - $25/hr

Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday ... Enter, review, and manage customer orders with a high degree of accuracy while maintaining ...

Thatch

Product Support Specialist

Austin, TX · On-site

... project management skills to strategically improve our support systems, processes, and product ... quality. You will work directly with business leaders and HR admins as their trusted advisor ...

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General Manager Product Support information

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$39.5K

$92.1K

$164K

How much do general manager product support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for general manager product support in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

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Infographic showing various General Manager Product Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Product Support Specialist

Onalaska, WI • On-site

Modine Manufacturing Company
Manufacturing • 5 - 10K employees
Learn more about Modine Manufacturing Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Key responsibilities

  • Providing technical support to customers, distributors, and internal teams via phone and email.

  • Troubleshooting and repairing highly engineered heating equipment or products using remote communication methods and on-site visits.

  • Developing and maintaining technical documentation, including manuals and service bulletins.

Modine Manufacturing rating

6.4

Company rating: 6.4 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

Job description

Product Support Specialist
Job Posting Location: Onalaska WI
Posting Start Date: 7/15/26
Req Id: 8942
Required Travel: 0 - 20%
Remote, Onsite or Hybrid?: Onsite
For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com.
Position Description
L.B. White Company, a Modine company and leader in heating and climate solutions for agricultural, commercial, and industrial markets, is seeking a Product Support Specialist to provide technical support to customers, distributors, and internal teams. This role serves as a point of contact for product inquiries, troubleshooting, and application guidance via phone and email, helping deliver exceptional customer service and support the continued success of the L.B. White brand.
The required work hours for this position are 8:30 a.m. to 5:00 p.m. to ensure coverage during our technical support phone service hours."
Key Responsibilities
  • Preparing technical documentation, including manuals, will account for 30% or more of the role's responsibilities.
  • Phone support at the Onalaska facility will comprise 50% or more of this position's responsibilities.
  • Troubleshooting and/or repair of highly engineered, LB White heating equipment or R Supply CoolCell products using telephone, video chat or e-mail.
  • Travel to sites or installations for multiple days to provide hands on troubleshooting and/or repair of our products.
  • Providing application assistance; performing application reviews for customers based on their needs and developing application guidelines for each site.
  • Performing failure rate/failure trend analysis; communicate trends to product engineering.
  • Developing and conducting in-house and remote service schools and training programs for sales, marketing, and manufacturing. Training content focuses on technical aspects of safe product use.
  • Developing and maintaining technical literature including owners' manuals and service bulletins.
  • During off-season, conduct lab tests/participate in the development of products and competitive evaluations.

Required Education & Qualifications
  • A minimum of 2 years of experience troubleshooting technical products by phone and email.
  • Strong interpersonal and communication skills.
  • Proficiency in Epicor, MS Office Suite, including Word, Excel, and Outlook.
  • Analytical abilities with good attention to detail.
  • Travel will be required (up to 25% of time), sometimes with last-minute notice.

Reporting Structure:
This position reports to the Engineering Manager.
Why Choose Modine?
Health & Well-being:
  • Day One
    • Competitive health, dental & vision insurance coverage
    • Employee Assistance Program
  • After 90 days of continuous employment
    • Maternity Leave (12 weeks at 100% pay)
      • 8 weeks of short term disability leave paid at 100%
      • 4 weeks of paid parental leave paid at 100%
    • Paternity Leave (4 weeks at 100% pay)

Financial Benefits:
  • 401k Retirement plan and company paid match
  • Life Insurance
  • Health Savings Account (HSA) with employer contribution
  • Flexible Spending Accounts (FSA)
  • Short Term Disability (company paid)
  • Long Term Disability

Work-Life Balance:
  • Competitive time-off policies
  • Tuition Reimbursement

To view full benefits information: MyModine Benefits
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
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The salary range for this position is estimated in good faith to be [minimum amount - maximum amount]. The specific offer will depend on the candidate's qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.
This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

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