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General Manager Hospitality Jobs in Puerto Rico (NOW HIRING)

COSTA MANAGEMENT LLC

PR · On-site

General Manager - Luxury Resort Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations About Us Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled ...

Wahlburgers

PR · On-site

Job Summary: The Restaurant General Manager (GM) oversees the restaurant's daily operations ... Hospitality. Equal Opportunity Employer

Wahlburgers

PR · On-site

The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and ...

Arby's

Fast Track General Manager

Vega Baja, PR

$45K - $63K/yr

As a General Manager, you could be the one helping your restaurant management team and team members to success. You! And you're in the right place if you're here for: * Weekly Pay * Bonus Program*

Arby's

Fast Track General Manager

San Juan, PR

$17 - $24/hr

As a General Manager, you could be the onehelpingyour restaurant management team and team members to success.You!Andyou're in the right place if you're here for: * Weekly Pay * Bonus Program* * Free ...

Marriott

Hotel Manager

San Juan, PR · On-site

$65K - $75K/yr

This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel ...

Marriott International

Hotel Manager

San Juan, PR · On-site

$65K - $75K/yr

This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel ...

Rio Mar Hospitality Management

PR · On-site

Additional responsibilities include assisting Operations such as Front Desk, Concierge, Housekeeping as needed and requested by DOSM or General Manager. Education & Experience: • At least 5 years ...

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All JobsGeneral Hospitality JobsGeneral Manager Hospitality JobsGeneral Manager Hospitality Jobs in Puerto Rico

General Manager Hospitality information

Is a hotel GM a stressful job?

A hotel general manager (GM) often faces high stress due to managing staff, ensuring guest satisfaction, and meeting financial targets. The role requires strong leadership, problem-solving skills, and the ability to handle emergencies or guest complaints quickly. Long hours and responsibility for overall hotel operations contribute to the job's stressful nature.

What's the highest paying hotel GM job?

The highest paying hotel General Manager positions are typically found at luxury and five-star properties, especially those operated by major international hotel chains. Salaries can exceed $150,000 annually, often supplemented with bonuses, profit sharing, and other incentives, depending on the hotel's size, location, and performance metrics.

What is the difference between General Manager Hospitality vs Hotel Manager?

AspectGeneral Manager HospitalityHotel Manager
ResponsibilitiesOversees multiple departments, strategic planning, overall operations of hospitality businessManages daily hotel operations, guest services, staff management
CredentialsOften requires hospitality management degree, extensive experienceHospitality diploma or degree, hotel management experience
Work EnvironmentHotels, resorts, large hospitality groupsHotels, boutique or chain hotels
Industry UsageCommonly used in large hospitality organizationsPrimarily used in hotel industry

The main difference is that a General Manager Hospitality oversees the broader operations of multiple departments or entire hospitality businesses, while a Hotel Manager focuses specifically on managing daily hotel operations. Both roles require hospitality credentials and experience, but the General Manager typically handles strategic planning and business growth across multiple units.

What is the role of a general manager in hospitality?

A general manager in hospitality oversees daily operations of a hotel, restaurant, or resort, ensuring guest satisfaction, managing staff, and controlling budgets. They coordinate departments, implement policies, and work to meet financial and service goals, often requiring leadership, communication skills, and industry knowledge. The role may also involve strategic planning and compliance with safety and health regulations.

What does a General Manager in hospitality do?

A General Manager in hospitality is responsible for overseeing the daily operations of a hotel, restaurant, or other hospitality establishment. Their duties include managing staff, ensuring excellent guest experiences, maintaining budgets, and implementing business strategies to increase profitability. They also handle administrative tasks, resolve customer complaints, and ensure compliance with health and safety regulations. The General Manager plays a crucial role in setting the tone for service quality and operational efficiency.

What is the highest paid job in hospitality?

The highest paid roles in hospitality often include executive positions such as Chief Operating Officer (COO) or Vice President of Hospitality, with salaries exceeding $150,000 annually. These roles require extensive experience, leadership skills, and often a background in hotel management or hospitality administration.

What are the key skills and qualifications needed to thrive as a General Manager in Hospitality, and why are they important?

To thrive as a General Manager in Hospitality, you need strong leadership, operational management, and financial acumen, often supported by a degree in hospitality management or a related field. Familiarity with property management systems (PMS), revenue management tools, and industry certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional interpersonal skills, problem-solving abilities, and customer service orientation help drive team performance and guest satisfaction. These skills are vital for ensuring smooth operations, maximizing profitability, and delivering outstanding guest experiences in a competitive industry.

How does a General Manager in hospitality typically balance operational responsibilities with team leadership and guest satisfaction?

A General Manager in hospitality must skillfully juggle daily operational oversight—such as managing budgets, monitoring service standards, and ensuring compliance—with leading and motivating a diverse team. This role requires setting clear expectations, supporting staff development, and resolving issues promptly to maintain high morale. Simultaneously, General Managers prioritize guest satisfaction by ensuring that service consistently meets or exceeds expectations, often stepping in to address guest concerns directly. Effective delegation and open communication with department heads are key strategies for maintaining this balance and achieving both business and guest experience goals.
What job categories do people searching General Manager Hospitality jobs in Puerto Rico look for? The top searched job categories for General Manager Hospitality jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for General Manager Hospitality jobs? Cities in Puerto Rico with the most General Manager Hospitality job openings:
General Manager Hospitality jobs near you

General Manager

COSTA MANAGEMENT LLC

PR • On-site

Full-time

Posted 23 days ago

Job description

General Manager – Luxury Resort

Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations

About Us

Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled experience of refined leisure, wellness, and elevated service. With expansive grounds, high-end accommodations, fine dining, golf, and curated guest experiences, we are redefining destination hospitality in Puerto Rico.
As we scale our operations and prepare for continued growth, we are seeking an accomplished General Manager to lead our resort multidisciplinary team and deliver exceptional service, operational discipline, and strategic alignment across all departments.

The Role

The General Manager is the most senior operational leader on property, responsible for the day-to-day management and long-term performance of the resort. This includes full oversight of all operating departments, Guest Services, Housekeeping, Engineering & Landscaping, Food & Beverage, Spa & Wellness, Golf Operations, and Guest Experience.
Reporting directly to ownership, this individual is expected to uphold the brand’s luxury standards, lead with integrity, and drive excellence in every guest and employee interaction.

Key Responsibilities

  • Lead, supervise, and inspire staff to achieve operational and service excellence
  • Oversee performance in financial, guest experience, operational, and workforce-related key results
  • Uphold brand identity and guest satisfaction across all service touchpoints
  • Maintain full profitability margins responsibility with a strong focus on cost control, labor management, and revenue optimization
  • Support coordination of group events, golf activities, and F&B service quality in collaboration with departmental leaders
  • Ensure resort compliance with all applicable safety, regulatory, and environmental standards
  • Promote a positive, accountable, and high-performance work culture across the organization
  • Coordinate directly with ownership and stakeholders on strategic initiatives and reporting
  • Champion continuous improvement, innovation, and cross-functional alignment

Who You Are

  • A proven leader with 10+ years in luxury hospitality/resort management, including experience in both Rooms and F&B divisions
  • Deep understanding of high-end service standards, personalized guest experiences, and team engagement
  • Strong business acumen with demonstrated success in financial management and indicators accountability
  • Experience working in complex, fast-paced environments requiring strong judgment, coordination, and follow-through
  • Spanish and English fluency required; local Puerto Rico experience strongly preferred

Location & Work Environment

This position is onsite in Isabela, Puerto Rico, and requires high visibility across the property, active involvement in day-to-day operations, and availability to work weekends, holidays, and irregular hours as required.

Performance Expectations

This role is measured through a Balanced Scorecard framework, focusing on:

  • Financial Performance
  • Guest Experience
  • Operational Execution
  • People & Growth
  • Strategic Oversight

What We Offer

  • Opportunity to lead aspecialdestination resort in a breathtaking location
  • Highly visible leadership role with strategic growth opportunities
  • Committed ownership and cross-functional support
  • A professional and purpose-driven team culture

Ready to lead one of Puerto Rico’s most exclusive hospitality destinations?
Submit your résumé and a short cover letter outlining your leadership style and alignment with luxury service values.

EQUAL OPPORTUNITY EMPLOYER

Royal Isabela is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds.