Gateway Operations Supervisor Jobs (NOW HIRING)

Salary Range: $44,782-$69,101

Position Summary

The Import Agent - Gateway role supports the efficient processing of inbound air freight shipments by assisting with the breakdown of consolidated cargo, verifying shipping documentation, and entering accurate data into internal systems. The position helps maintain shipment visibility by tracking arrivals, organizing documentation, and identifying discrepancies or potential storage risks for escalation. Working closely with internal teams and transportation providers, the role also supports coordination of cargo movement, basic permit and bond documentation, and ensures compliance with standard procedures, providing a strong foundation in gateway operations and import logistics.

Essential Duties and Responsibilities

         Assist with the breakdown of consolidated import air freight shipments, including preparing master airway bills (MAWB) and separating into house airway bills (HAWB); verify system data against physical documents for accuracy.

         Support shipment file setup and basic data entry, ensuring timely and accurate input of shipment information into internal systems.

         Organize and distribute arrival documentation, confirming completeness and readiness for processing.

         Track and trace inbound shipments, monitoring arrivals and updating systems to meet internal and customer visibility requirements.

         Identify and report discrepancies in shipment documentation, counts, or arrival details to supervisors for resolution.

         Assist with permit and bond documentation preparation for import shipments under supervision, ensuring compliance with requirements.

         Coordinate with truckers and internal teams to support timely cargo transfer and movement within the gateway.

         Monitor shipments for potential storage exposure and escalate risks to appropriate team members.

         Maintain accurate and organized shipment records and documentation in accordance with company procedures.

         Communicate effectively with gateway, operations, and documentation teams to support smooth inbound freight handling.

         Escalate issues such as missing documents, delays, or inconsistencies to senior team members.

         Perform additional gateway support and administrative duties as assigned.

            Efficient "break down" of consolidated freight shipments imported into the US - Compiling master airway bills and breaking down consolidation into house airway bills. Verify system generated information with actual documents and ensure accuracy.

            Maintain files: enter file data, including but not limited to -- opening the file, entering and updating online system with applicable data elements, billing the file, issuing applicable forms and documents, and closing the file

            Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors - notify arrival of shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging release and delivery at destination according to customer requirements, proactively communicate status of shipments and process "exceptions" (shipments on delayed flights, split shipments etc).

            Partner with crossfunctional teams and branch members via in-person meetings and calls to quickly resolve freightrelated issues and service disruptions.

            Handle accounting processes as they apply to the break bulk department - prints invoices for HAWB amends incorrect air freight rates, transfer fees; revises prepaid/collect charges , files claims in case of damaged goods .

            Perform other duties and projects as assigned.

• High School Diploma and or GED, plus three to five years of experience in an import department of a freight forwarder or customhouse broker.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Required Working Conditions

• Work is primarily performed in an office environment with moderate noise levels (phones, printers, conversations).
• Involves prolonged periods of sitting at a desk and frequent use of computers and office equipment.
• Regular use of hands and fingers, including, but not limited to, typing, filing, frequent keyboarding, mouse clicking and handling documents.
• Occasional lifting or moving of office supplies or equipment up to 25 pounds.
• Requires strong analytical, decision-making, and critical-thinking skills.
• Must be able to read, interpret, and compose clear written and verbal communications.
• Visual acuity required for tasks including, but not limited to, computer work, document review, and data analysis.
• Must maintain strong organizational skills, confidentiality, and independent work habits.
• Adaptability to changing priorities and effective professional communication with colleagues and customers.
• Regular, punctual attendance and compliance with all company policies and procedures; occasional overtime may be required.
• On-Site Requirements: In-office presence required for meetings, team events and scheduled days.
• Must be able to work as part of a functional team including working in an office on a Hybrid Schedule as required by company policy

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not exhaustive; environmental conditions and physical requirements may vary depending on the specific office location, workstation configuration, or business necessity.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• 7 Paid Holidays 
• Eligble for OT pay if applicable 
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.