Gateway Operations Manager Jobs (NOW HIRING)

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Overview

We are seeking an experienced Product Management Senior Manager to support Enterprise Gateway, an enterprise asset that enables secure, reliable, and scalable exchange of data between Cigna/Evernorth platforms and external entities. This role is responsible for shaping product direction, managing roadmaps, coordinating delivery across cross-functional partners, and ensuring Gateway capabilities deliver measurable operational, customer, provider, and business value.

The Product Management Senior Manager partners closely with engineering, Gateway operations, trading partner management, solution leadership, architecture, compliance, data, and business stakeholders to translate enterprise priorities into actionable product plans. This role supports the end-to-end product lifecycle for Gateway capabilities, including intake, discovery, prioritization, backlog alignment, release readiness, adoption, performance monitoring, and continuous improvement.

This role brings strong product judgment, operational discipline, and enterprise mindset to a complex platform environment. The Senior Manager balances stakeholder needs, regulatory expectations, resiliency, modernization, cost, and delivery feasibility while helping the Gateway product team improve throughput, quality, transparency, and value realization.

RESPONSIBILITIES:

Product Leadership & Team Enablement:

• Provide product leadership for Enterprise Gateway capabilities, helping align product owners, delivery partners, operations, and technology teams around shared outcomes.
• Coach and guide product team members on product discovery, prioritization, stakeholder communication, backlog quality, and outcome-driven decision making.
• Create clarity on product goals, roles, dependencies, and delivery expectations across Gateway workstreams.
• Model strong product management practices while influencing teams through credibility, data, and clear decision frameworks.

Product Vision, Roadmap & Strategy:

• Support and evolve the Enterprise Gateway product vision and roadmap in alignment with enterprise priorities, provider connectivity, claims operations, regulatory mandates, and platform modernization goals.
• Own roadmap inputs, prioritization recommendations, and sequencing decisions for assigned Gateway capabilities or workstreams.
• Identify opportunities to improve Gateway resiliency, transaction visibility, attachment processing, operational reporting, automation, and stakeholder experience.
• Prioritize work that improves the Gateway's ability to validate, translate, route, acknowledge, monitor, and exchange high-volume transactions across internal and external partners.
• Partner with architecture and engineering to evaluate modernization opportunities, including cloud migration, data and reporting improvements, technical debt reduction, and scalable integration patterns.
• Balance speed, compliance, resiliency, risk, and cost while ensuring Gateway priorities are transparent and aligned to measurable outcomes.

Product Development & Delivery:

• Manage the product lifecycle for assigned Gateway capabilities from discovery and intake through delivery, launch readiness, adoption, and optimization.
• Translate business and operational needs into clear product outcomes, requirements, success measures, and prioritized backlog items.
• Coordinate with delivery, engineering, architecture, operations, and business partners to resolve dependencies and keep work moving through planning and execution.
• Ensure Gateway features and enhancements are secure, compliant, supportable, observable, and aligned with operational readiness expectations.
• Use data, transaction trends, incident insights, stakeholder feedback, and performance measures to guide continuous product improvement.

Stakeholder Engagement & Influence:

• Build trusted relationships with Gateway operations, engineering, solution leadership, trading partner management, compliance, finance, portfolio, and business stakeholders.
• Act as a product advocate for Enterprise Gateway priorities, communicating progress, risks, trade-offs, and outcomes clearly to leaders and matrix partners.
• Align stakeholders around prioritization, sequencing, dependencies, release readiness, and success metrics.
• Translate complex platforms, transactions, regulatory, and operational topics into clear narratives for business and technology audiences.

Gateway Domain, Industry & Operational Analysis:

• Develop strong working knowledge of Enterprise Gateway capabilities, including EDI transactions, trading partner exchange, attachments, acknowledgements, reporting, and downstream application dependencies.
• Stay current on healthcare interoperability, EDI standards, CAQH CORE requirements, regulatory expectations, and industry trends that may affect Gateway priorities.
• Use operational data, stakeholder input, and industry signals to identify product opportunities that improve reliability, experience, efficiency, and enterprise reuse.

QUALIFICATIONS:

• Bachelor's degree or higher strongly preferred or equivalent experience required.
• 7+ years of product management, product ownership, technology delivery, platform, or operations experience, including experience leading complex cross-functional initiatives.
• Demonstrated success managing product roadmaps, backlogs, priorities, and delivery outcomes in complex enterprise environments.
• Experience influencing product owners, engineering teams, operations partners, and business stakeholders without relying solely on direct authority.
• Experience with healthcare, EDI, interoperability, claims, provider connectivity, platform products, or regulated enterprise technology preferred.
• Willingness to travel as needed (up to 25%)

SKILLS & COMPETENCIES:

• Strong product judgment, analytical thinking, and problem-solving skills with a data-driven mindset.
• Deep understanding of product discovery, backlog management, roadmap planning, agile delivery, and value measurement.
• Excellent communication, stakeholder management, facilitation, and executive-ready storytelling skills.
• Ability to operate effectively in ambiguity, make trade-off decisions, and create structure across complex dependencies.
• Experience driving operational efficiency, resiliency, customer or provider experience improvements, and measurable business outcomes through product solutions.
• Working knowledge of enterprise platforms, data exchange, system integrations, reporting, controls, and operational readiness concepts.
• Ability to partner with engineering and architecture teams to assess feasibility, technical risk, modernization opportunities, and supportability.
• Clear communicator who can explain complex Gateway, EDI, platform, operational, and technical trade-offs to business and technology stakeholders.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 131,400 - 219,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.