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Gate Agent Jobs in Rochester, MN (NOW HIRING)

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Gate Agent information

See Rochester, MN salary details

$16

$18

$20

How much do gate agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for gate agent in Rochester, MN is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $20.29 per hour, depending on experience, location, and employer.

What is the difference between Gate Agent vs Ticket Agent?

AspectGate AgentTicket Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentAirport gate area, assisting passengers boarding flightsTicket counters, assisting with ticketing and check-in
Employer & IndustryAirlines, airports

Both Gate Agents and Ticket Agents require similar credentials and work in airport environments. Gate Agents focus on boarding passengers at the gate, while Ticket Agents handle ticketing and check-in processes. Understanding these roles helps travelers and job seekers distinguish their responsibilities within the airline industry.

What are some common challenges gate agents face during peak travel times, and how can they effectively manage them?

Gate Agents often experience increased stress during peak travel periods due to high passenger volumes, tight flight schedules, and unexpected delays. Managing long lines, addressing passenger concerns, and ensuring timely boarding are frequent challenges. Effective Gate Agents rely on strong communication, quick problem-solving, and teamwork with flight crews and ground staff to keep operations smooth. Staying organized and maintaining a calm, customer-focused demeanor can greatly help in handling these high-pressure situations.

What are the key skills and qualifications needed to thrive as a gate agent, and why are they important?

To thrive as a Gate Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, boarding software, and communication devices is important for daily operations. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help Gate Agents excel in assisting passengers and handling disruptions. These skills ensure smooth boarding processes, positive passenger experiences, and efficient resolution of travel challenges.

What can a gate agent do?

A gate agent is responsible for checking passengers in, issuing boarding passes, and managing boarding procedures at the gate. They also handle flight updates, assist with passenger inquiries, and coordinate with flight crews to ensure smooth boarding and departure processes.

How hard is it to become a gate agent?

Becoming a gate agent typically requires a high school diploma or equivalent, customer service experience, and good communication skills. Employers often look for the ability to handle stressful situations, operate airline or airport systems, and work flexible hours, including weekends and holidays. Training is usually provided on the job, and some positions may require certification in security or safety procedures.

What is a gate agent?

A gate agent works at the boarding gates of an airport. As a gate agent, you most likely work for a single airline and move to various gates as needed. Your job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers, and other similar duties. Many gate agents double as airline customer service agents. You take on additional tasks like talking to customers on the phone, staffing the airline’s ticketing desk, and checking baggage. You are a public representative of your airline, so a friendly and professional demeanor is a must.

How much money do gate agents make?

Gate agents typically earn an average hourly wage of around $12 to $20, which can translate to approximately $25,000 to $42,000 annually for full-time positions. Salaries vary based on experience, airline, location, and whether the role includes benefits or overtime opportunities.
More about Gate Agent jobs
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What job categories do people searching Gate Agent jobs in Rochester, MN look for? The top searched job categories for Gate Agent jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Gate Agent jobs? Cities near Rochester, MN with the most Gate Agent job openings:
Gate Agent jobs near you
Infographic showing various Gate Agent job openings in Rochester, MN as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,488 per year, or $17.5 per hour.

Correctional Officer - Recruitment Incentive - Direct Hire

BOP: General Practitioner

Rochester, MN • On-site

$51K/yr

Other

Posted 5 days ago

Job description

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
Qualifications:

To be considered for the position, you must meet the following qualification requirements:
Education:
GL-05: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree from an accredited college or university.
GL-06: Nine (9) semester hours or fourteen (14) quarter hours of graduate level education in a major study in criminal justice, social science, or other field related to this position.
GL-07: One full academic year of graduate education with major study in criminal justice, social science, or other field related to the position is qualifying for GL-07.
GL-08: There is no substitution of education for specialized experience for this position.
OR
Experience:
GL-05: At least 3 years of full-time general experience, one year of which was equivalent to the GL-04 grade level. This experience must have demonstrated the aptitude for acquiring the qualifications required for correctional work, and, in addition, demonstrate the possession of personal attributes important to the effectiveness of correctional officers, such as:

  • Ability to meet and deal with people of differing backgrounds and behavioral patterns.
  • Ability to be persuasive in selling and influencing ideas.
  • Ability to lead, supervise, and instruct others.
  • Sympathetic attitude towards the welfare of others.
  • Ability to reason soundly and to think out practical solutions to problems.
  • Ability to make decisions and act quickly, particularly under stress.
  • Poise and self-confidence, and ability to remain calm during emergency situations.

General experience may have been gained in work such as:

  • Social case work in a welfare agency or counseling in other types of organizations.
  • Classroom teaching or instructing.
  • Responsible rehabilitation work, e.g., in an alcoholic rehabilitation program.
  • Supervising planned recreational activities or active participation in community action programs.
  • Management or supervisory work in a business or other organization that included directing the work flow and/or direct supervision of others.
  • Sales work, other than taking and filling orders as in over-the-counter sales.

GL-06: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade. Specialized experience must have equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position to be filled.
Examples of occupations where specialized experience may have been gained:

  • Correctional Officer
  • Detention Officer
  • Police Officer
  • Border Patrol Agent
  • State Trooper
  • Sheriff
  • Park Ranger
  • Deputy Sheriff supervising inmates in a jail
  • Mental Health Counselor in a Residential Facility

Some examples of this qualifying experience are:

  • Experience with instructing inmates with proper housekeeping and sanitation.
  • Experience working as a Police Officer responding to domestic disturbances and issuing citations for law violations.
  • Experience in investigating crime scenes as a State Trooper.
  • Experience as a Mental Health Worker in a Mental Health Lockdown facility.

GL-07: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade. Specialized experience must have equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position to be filled.
Examples of occupations where specialized experience may have been gained:

  • Correctional Officer
  • Jailer
  • Detention Officer
  • Deputy Sheriff supervising inmates in a jail.
  • Military Corrections (Brig, Internment/Resettlement Specialist, etc.

Some examples of this qualifying experience are:

  • Providing supervision, care and security of inmates in a correctional environment.
  • Experience supervising inmates throughout the institution and providing instructions related to institutional procedures and sanitation.
  • Experience with enforcing rules and regulations governing correctional institution security, inmate accountability and inmate conduct.
  • Experience with conducting various count procedures of inmates.
  • Experience working various correctional posts, assignments (such as Control Room, Rear-gate, Housing Units, etc.).

GL-08: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade. Specialized experience must have equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position to be filled. Experience must have been gained in a correctional facility with responsibilities in correctional treatment, care, custody, and control of inmates.
Some examples of this qualifying experience are:

  • Experience with assignments made to those areas requiring the maximum skill and expertise in dealing with inmates, the public, and the security of the institution.
  • Experience in supervising and instructing inmates regarding proper sanitation, personal hygiene and work habits.
  • Experience in maintaining the control and discipline of inmates in such areas as the auditorium, housing units, segregation, recreation areas, dining rooms, etc.
  • Experience in having responsibility for the custody and control of inmates who require special handling.

AND
Medical Requirement:
GL-05, GL-06, GL-07 and GL-08: The Department of Justice, Bureau of Prisons has established the following medical requirements for Correctional Officer positions:
The duties of these positions involve unusual mental and nervous pressure and require arduous physical exertion involving prolonged walking and standing, restraining of prisoners in emergencies, and participating in escape hunts. Applicants must be physically capable of performing efficiently the duties of these positions, and be free from such defects or disease as may constitute employment hazards to themselves or others. The duties of a Correctional Officer are arduous; and sound health as well as physical fitness is required.
If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.
**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education:

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Employment Type: OTHER

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