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Gaming Support Representative Jobs (NOW HIRING)

Dave & Buster's, Inc.

Games Support Tech

Long Beach, CA · On-site

$39K - $49K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Orlando, FL · On-site

$35K - $43K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Tech

Jacksonville, FL · On-site

$34K - $43K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Tech

Wichita, KS

$33K - $42K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Atlantic City, NJ · On-site

$37K - $47K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Game Support Technician

Daly City, CA · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Game Support Technician

Schaumburg, IL · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Technician

Bristol, TN · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Tech

Sevierville, TN

$31K - $39K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Torrance, CA · On-site

$39K - $49K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Louisville, KY · On-site

$36K - $45K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Florence, KY · On-site

$37K - $46K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Tech

Westminster, CO · On-site

$37K - $47K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Tech

Santa Rosa, CA

$41K - $51K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

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Showing results 41-60

All JobsGaming Support Representative Jobs

Gaming Support Representative information

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$12

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$43

How much do gaming support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for gaming support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Gaming Support Representative vs Customer Service Representative?

AspectGaming Support RepresentativeCustomer Service Representative
CredentialsBasic technical knowledge, gaming industry familiarityGeneral communication skills, customer service training
Work EnvironmentGaming companies, online platforms, call centersVarious industries, call centers, retail, online services
Industry UsagePrimarily in gaming and entertainment sectorsAcross multiple sectors including retail, telecom, finance
Search & Comparison IntentFocus on gaming-specific support rolesBroader customer service roles across industries

Gaming Support Representatives specialize in assisting gamers with technical issues, account management, and game-related inquiries within the gaming industry. Customer Service Representatives handle a wider range of customer concerns across various sectors. While both roles require strong communication skills, Gaming Support Representatives focus more on gaming-specific knowledge, making them distinct in their industry-specific expertise.

What are some common challenges gaming support representatives face when assisting players, and how are these typically addressed?

Gaming Support Representatives often encounter challenges such as troubleshooting technical issues across different platforms, handling high volumes of support tickets during game launches or updates, and managing interactions with frustrated players. To address these, teams typically provide comprehensive training, maintain detailed knowledge bases, and foster strong communication among support and development teams. Collaboration and empathy are key, enabling representatives to resolve issues efficiently while ensuring a positive player experience.

What is a gaming support representative?

Gaming Support Representatives are professionals who assist players with issues related to video games, such as technical problems, account concerns, or gameplay questions. They typically work for game development companies or gaming platforms, providing customer service through channels like email, live chat, or phone. Their main goal is to ensure players have a positive gaming experience by resolving problems efficiently and offering helpful guidance. Gaming Support Representatives often use troubleshooting tools and maintain up-to-date knowledge of the games they support.

What are the key skills and qualifications needed to thrive as a gaming support representative?

To thrive as a Gaming Support Representative, you need strong problem-solving abilities, product knowledge of games and platforms, and typically a high school diploma or equivalent. Familiarity with ticketing systems, live chat software, and CRM tools like Zendesk or Salesforce is common in this role. Outstanding communication, patience, and empathy help you connect with gamers and resolve their issues effectively. These skills are vital to ensuring customer satisfaction, maintaining player loyalty, and supporting smooth gameplay experiences.

What cities are hiring for Gaming Support Representative jobs?

Cities with the most Gaming Support Representative job openings:

Gaming Support Representative jobs near you
Infographic showing various Gaming Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Games Support Technician

Dave & Buster's, Inc.

Canton, OH • On-site

Part-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Dave & Buster's rating

5.8

Company rating: 5.8 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

51st of 88 rated restaurants

Job description

Job Description:
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
  • Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
  • Assists Guests by repairing and maintaining amusements equipment in a timely manner.
  • Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
  • Assists the Guest with all requests and answers questions as needed and makes recommendations.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Conducts merchandise inventory during and after shift, if applicable.
  • Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
  • Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
  • Properly positions and set up displays to increase Guest traffic and promote sales.
  • Assists in daily maintenance and organization of tech room and storage areas.
  • Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
  • Assists with general store maintenance as directed by management.
  • Assists other Team Members as needed.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
  • Technical and/or electrical skills preferred, but not required.
  • Must demonstrate ability to clearly communicate with Guests and other Team Members.
  • Must be at least 18 years of age.

Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
  • Work days, nights, and/or weekends as required.
  • Work off an extension ladder.
  • Work in noisy, fast paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
11
13.3
We are an equal opportunity employer and participate in E-Verify in states where required.

What Dave & Buster's employees say

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Benefits

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Workplace

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About Dave & Buster's

Sourced by ZipRecruiter

Dave & Buster's, based in Coppell, Texas, US, is a nationally renowned entity in the hospitality and events industry with a primary focus on providing a unique entertainment and dining experience. The company's official website is daveandbusters.com. They offer a wide array of products and services ranging from video arcade games and billiard tables to an extensive food and beverage menu. Founded in the 1980s, by David Corriveau and James "Buster" Corley, Dave & Buster's initially started as two separate establishments, a bar and an arcade, that eventually merged into one fun-filled entity

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Coppell, TX, US

Year founded

1982

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