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Gaming Support Representative Jobs (NOW HIRING)

Dave & Buster's

I.T. Support Rep

Coppell, TX

$16.50 - $22.50/hr

An Information Technology Support (ITS) Representative is an individual responsible for certain ... Exclusive discounts on food and games at D&B & Main Event. * Paid Time Off (PTO) that increases ...

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team ... Together, we build game-changing products that empower modern real estate entrepreneurs to dominate ...

Luxury Presence

Client Support Representative

Phoenix, AZ

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team ... Together, we build game-changing products that empower modern real estate entrepreneurs to dominate ...

Dave & Buster's, Inc.

I.T. Support Rep

Coppell, TX · On-site

$16.50 - $22.50/hr

An Information Technology Support (ITS) Representative is an individual responsible for certain ... Exclusive discounts on food and games at D&B & Main Event. * Paid Time Off (PTO) that increases ...

Dave & Buster's

Games Support Tech

Frisco, TX · On-site

$35K - $44K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Shenandoah, TX · On-site

$36K - $45K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Fairfax, VA · On-site

$38K - $48K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Tech

Killeen, TX · On-site

$33K - $42K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Technician

San Antonio, TX · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Technician

Sugar Land, TX · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Frisco, TX · On-site

$35K - $44K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Games Support Tech

Lynnwood, WA · On-site

$41K - $52K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

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All JobsGaming Support Representative Jobs

Gaming Support Representative information

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How much do gaming support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for gaming support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Gaming Support Representative vs Customer Service Representative?

AspectGaming Support RepresentativeCustomer Service Representative
CredentialsBasic technical knowledge, gaming industry familiarityGeneral communication skills, customer service training
Work EnvironmentGaming companies, online platforms, call centersVarious industries, call centers, retail, online services
Industry UsagePrimarily in gaming and entertainment sectorsAcross multiple sectors including retail, telecom, finance
Search & Comparison IntentFocus on gaming-specific support rolesBroader customer service roles across industries

Gaming Support Representatives specialize in assisting gamers with technical issues, account management, and game-related inquiries within the gaming industry. Customer Service Representatives handle a wider range of customer concerns across various sectors. While both roles require strong communication skills, Gaming Support Representatives focus more on gaming-specific knowledge, making them distinct in their industry-specific expertise.

What are some common challenges gaming support representatives face when assisting players, and how are these typically addressed?

Gaming Support Representatives often encounter challenges such as troubleshooting technical issues across different platforms, handling high volumes of support tickets during game launches or updates, and managing interactions with frustrated players. To address these, teams typically provide comprehensive training, maintain detailed knowledge bases, and foster strong communication among support and development teams. Collaboration and empathy are key, enabling representatives to resolve issues efficiently while ensuring a positive player experience.

What is a gaming support representative?

Gaming Support Representatives are professionals who assist players with issues related to video games, such as technical problems, account concerns, or gameplay questions. They typically work for game development companies or gaming platforms, providing customer service through channels like email, live chat, or phone. Their main goal is to ensure players have a positive gaming experience by resolving problems efficiently and offering helpful guidance. Gaming Support Representatives often use troubleshooting tools and maintain up-to-date knowledge of the games they support.

What are the key skills and qualifications needed to thrive as a gaming support representative?

To thrive as a Gaming Support Representative, you need strong problem-solving abilities, product knowledge of games and platforms, and typically a high school diploma or equivalent. Familiarity with ticketing systems, live chat software, and CRM tools like Zendesk or Salesforce is common in this role. Outstanding communication, patience, and empathy help you connect with gamers and resolve their issues effectively. These skills are vital to ensuring customer satisfaction, maintaining player loyalty, and supporting smooth gameplay experiences.

What cities are hiring for Gaming Support Representative jobs?

Cities with the most Gaming Support Representative job openings:

Gaming Support Representative jobs near you
Infographic showing various Gaming Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

I.T. Support Rep

Dave & Buster's

Coppell, TX

$16.50 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Dave & Buster's rating

5.8

Company rating: 5.8 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

51st of 88 rated restaurants

Job description

Job Description:

An Information Technology Support (ITS) Representative is an individual responsible for certain aspects of IT Support. The IT Support Representative is dedicated to customer support in a highly proprietary software and hardware environment.
This position is required to and must be willing to work days, nights, weekends and holidays as well as on-call rotations when needed. They could also participate as a part of a team during the implementation of any new applications/systems or changes to applications/systems at the stores as well as new store openings.
Primary Responsibilities
Take incoming support calls, answer incoming email support requests from stores and SSC.
Provide desk side support for SSC team.
Troubleshoot, resolve and document support issues reported to ITS.
Work with super users and other areas of the IT team to identify problems and troubleshoot issues reported to ITS.
Work with IT vendors to resolve support issues.
Work closely with the on-site team and/or IT team members during implementations of new hardware, software or upgrades.
Image, configure and deploy new workstations shipped to stores.
Utilize monitoring systems in place to detect down or problem devices.
Daily review of open or escalated tickets; review/update/follow-up/close open or escalated tickets.


Required Skills and Experience
Must be able to develop an understanding of the configuration of the proprietary software applications and hardware utilized by Dave & Buster's and Main Event stores and SSC.
Must be proficient and comfortable working with Windows 10 operating system.
Must have basic knowledge of server products such as Windows Server 2019, including basic understanding of Active Directory and Microsoft Management Console.
Must be proficient and comfortable troubleshooting desktops and laptops.
Must be proficient and comfortable troubleshooting basic networking problems including tracert, dns, dhcp.
Must be proficient and comfortable working with Microsoft Office Products, Remote Desktop, VPN applications.
Knowledge of Adobe products a plus.
Knowledge of Micros Res 3700 and Micros Simphony POS platforms and POS Hardware a plus.
Maintain a professional and helpful attitude towards customers; both internal and external.
Be proactive; react to monitoring alerts of down or problem devices in a timely manner, respond to email requests in a timely manner.
Be a self-starter; do not wait for tasks to be assigned.
Be detail oriented; document troubleshooting steps, resolutions clearly. Verify the issue is resolved before moving on.
Work quickly and efficiently to identify problems to ensure quick resolution.
Schedules:

  • Four 10-hour shifts (or five 8-hour shifts, depending on business needs). Candidates must be available to work weekdays and weekend. Typical shift falls between 7:00 AM and 10:00 PM, with at least one weekday in-office.

WHAT'S IN IT FOR ME?:

Dave & Buster's is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

  • Exclusive discounts on food and games at D&B & Main Event.

  • Paid Time Off (PTO) that increases with tenure.

  • 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.

  • Medical, dental, vision and voluntary benefits

  • Part Time/Full Time benefits available

  • Sub Benefits:

  • SurgeryPlus, and Telehealth benefits

  • 401k with company match following 6 months of employment.

  • Buster's Legacy Fund (Support Team Members during difficult Times)

  • Employee Assistance Program (EAP) Offerings.

  • Work out facility on-site.

  • Employee Power Card | Free Video Games.

We work hard, play hard and have FUN!

Salary Range:

40620

-

54160

We are an equal opportunity employer and participate in E-Verify in states where required.

What Dave & Buster's employees say

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About Dave & Buster's

Sourced by ZipRecruiter

Dave & Buster's, based in Coppell, Texas, US, is a nationally renowned entity in the hospitality and events industry with a primary focus on providing a unique entertainment and dining experience. The company's official website is daveandbusters.com. They offer a wide array of products and services ranging from video arcade games and billiard tables to an extensive food and beverage menu. Founded in the 1980s, by David Corriveau and James "Buster" Corley, Dave & Buster's initially started as two separate establishments, a bar and an arcade, that eventually merged into one fun-filled entity

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Coppell, TX, US

Year founded

1982

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