ZipRecruiter

Log In

1

Gaming Support Representative Jobs (NOW HIRING)

Aristocrat

Player Support Representative

Tulsa, OK · On-site

$18 - $24.70/hr

Player Support Representative At Aristocrat, our mission is to bring happiness to life through the ... If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for ...

Aristocrat

Service Support Representative

Las Vegas, NV · On-site

$16.25 - $21/hr

Service Support Representative At Aristocrat, we are driven by our mission to bring happiness to ... As a world leader in gaming content and technology, our impact spans across regulated land-based ...

New

CoinPoker

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative The Customer Support Representative is the first point of contact ... The role covers the full player journey, from onboarding and account queries to gameplay issues ...

New

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$16.50 - $21.50/hr

Client Support Representative Luxury Presence is building the AI growth platform for real estate ... Together, we build game-changing products that empower modern real estate entrepreneurs to dominate ...

AssetWatch

Customer Support Representative

$58K - $60K/yr

Customer Support Representative AssetWatch serves global manufacturers by powering manufacturing ... AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring ...

New

Dave & Buster's, Inc.

Games Support Tech

Fairfax, VA · On-site

$38K - $48K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Shenandoah, TX · On-site

$36K - $45K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

next page

Showing results 1-20

All JobsSports and Recreation JobsCasino JobsTable Games Dealer JobsGaming Support Representative Jobs

Gaming Support Representative information

See salary details

$12

$21

$43

How much do gaming support representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for gaming support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a gaming support representative?

Gaming Support Representatives are professionals who assist players with issues related to video games, such as technical problems, account concerns, or gameplay questions. They typically work for game development companies or gaming platforms, providing customer service through channels like email, live chat, or phone. Their main goal is to ensure players have a positive gaming experience by resolving problems efficiently and offering helpful guidance. Gaming Support Representatives often use troubleshooting tools and maintain up-to-date knowledge of the games they support.

What are the key skills and qualifications needed to thrive as a gaming support representative?

To thrive as a Gaming Support Representative, you need strong problem-solving abilities, product knowledge of games and platforms, and typically a high school diploma or equivalent. Familiarity with ticketing systems, live chat software, and CRM tools like Zendesk or Salesforce is common in this role. Outstanding communication, patience, and empathy help you connect with gamers and resolve their issues effectively. These skills are vital to ensuring customer satisfaction, maintaining player loyalty, and supporting smooth gameplay experiences.

What are some common challenges gaming support representatives face when assisting players, and how are these typically addressed?

Gaming Support Representatives often encounter challenges such as troubleshooting technical issues across different platforms, handling high volumes of support tickets during game launches or updates, and managing interactions with frustrated players. To address these, teams typically provide comprehensive training, maintain detailed knowledge bases, and foster strong communication among support and development teams. Collaboration and empathy are key, enabling representatives to resolve issues efficiently while ensuring a positive player experience.

What is the difference between Gaming Support Representative vs Customer Service Representative?

AspectGaming Support RepresentativeCustomer Service Representative
CredentialsBasic technical knowledge, gaming industry familiarityGeneral communication skills, customer service training
Work EnvironmentGaming companies, online platforms, call centersVarious industries, call centers, retail, online services
Industry UsagePrimarily in gaming and entertainment sectorsAcross multiple sectors including retail, telecom, finance
Search & Comparison IntentFocus on gaming-specific support rolesBroader customer service roles across industries

Gaming Support Representatives specialize in assisting gamers with technical issues, account management, and game-related inquiries within the gaming industry. Customer Service Representatives handle a wider range of customer concerns across various sectors. While both roles require strong communication skills, Gaming Support Representatives focus more on gaming-specific knowledge, making them distinct in their industry-specific expertise.

What cities are hiring for Gaming Support Representative jobs?

Cities with the most Gaming Support Representative job openings:

Gaming Support Representative jobs near you
Infographic showing various Gaming Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Remote Bilingual Gaming Customer Support - Simplified Chinese & English - 7/2026

ModSquad

Remote

$17.50 - $22.25/hr

Other

Posted 2 days ago

New

Job description

Join Our Global Player Support Team

Are you passionate about gaming and enjoy helping others? Join a global player support team supporting one of the world's leading online game publishers.

As a Gaming Support Representative, you'll assist players in Simplified Chinese and English, delivering exceptional support through tickets and live chat. You'll help resolve gameplay and technical issues while providing a best-in-class customer experience to a global gaming community.

If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding written support, we'd love to hear from you.

We're looking for candidates who have:

  • Professional fluency in Simplified Chinese and English, with excellent written communication skills in both languages
  • Strong critical reading, analytical thinking, and logical reasoning skills
  • Exceptional attention to detail and the ability to follow detailed processes
  • Excellent research, troubleshooting, and problem-solving abilities
  • Patience, adaptability, and a customer-first mindset
  • Previous experience providing support through live chat and/or ticket-based platforms
  • The ability to quickly learn new tools, systems, and processes
  • Confidence asking questions and seeking clarification when needed
  • A passion for gaming and a solid understanding of basic PC troubleshooting
  • Familiarity with online multiplayer games and gaming terminology
Required System Specifications

Candidates must have access to a dedicated Windows PC that meets or exceeds the following requirements:

  • Operating System: Windows 11
  • Processor: Intel® Coreâ„¢ i3 (4.0 GHz or higher) or AMD Ryzenâ„¢ 3 (3.5 GHz or higher)
  • Memory: 16 GB RAM minimum
  • Graphics: NVIDIA GeForce GTX 1050, AMD Radeon RX 570, or equivalent
  • Storage: At least 50 GB of available SSD space
  • Internet: Reliable broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speeds (fiber preferred)
Additional System Requirements
  • Willingness to install ModSquad's required security software and two-factor authentication (2FA) application
  • Access to a webcam or smartphone capable of taking clear photos for identity verification
  • A quiet, secure, and dedicated workspace free from distractions
  • A high-quality headset with a noise-canceling microphone
  • Dual monitors are strongly recommended to support productivity and efficient multitasking

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Apply