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Gaming Support Representative Jobs (NOW HIRING)

Grover Gaming

Technical Customer Support

Raleigh, NC · On-site

As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...

Card Kingdom

Customer Support Representative

Seattle, WA · On-site

$23.11 - $25.37/hr

Our love of the community and game shines through everything we do. We are a customer-centric, data ... The Customer Support Representative is an individual contributor tasked with providing Magic ...

Lnw

Technical Customer Support

Raleigh, NC · On-site

As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...

Lnw

Technical Customer Support

Raleigh, NC · On-site

As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team ... Together, we build game-changing products that empower modern real estate entrepreneurs to dominate ...

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$21.63 - $24/hr

We're looking for a Client Support Representative to join our talented and growing Support team ... Together, we build game-changing products that empower modern real estate entrepreneurs to dominate ...

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team ... Together, we build game-changing products that empower modern real estate entrepreneurs to dominate ...

Dave & Buster's

I.T. Support Rep

Coppell, TX

$16.50 - $22.50/hr

An Information Technology Support (ITS) Representative is an individual responsible for certain ... Exclusive discounts on food and games at D&B & Main Event. * Paid Time Off (PTO) that increases ...

Dave & Buster's, Inc.

I.T. Support Rep

Coppell, TX · On-site

$16.50 - $22.50/hr

An Information Technology Support (ITS) Representative is an individual responsible for certain ... Exclusive discounts on food and games at D&B & Main Event. * Paid Time Off (PTO) that increases ...

Dave & Buster's

Games Support Tech

Westminster, CO · On-site

$37K - $47K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Florence, KY · On-site

$37K - $46K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Games Support Tech

Louisville, KY · On-site

$36K - $45K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... The physical demands described here are representative of those that must be met by a Team Member ...

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All JobsGaming Support Representative Jobs

Gaming Support Representative information

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$43

How much do gaming support representative jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for gaming support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Gaming Support Representative vs Customer Service Representative?

AspectGaming Support RepresentativeCustomer Service Representative
CredentialsBasic technical knowledge, gaming industry familiarityGeneral communication skills, customer service training
Work EnvironmentGaming companies, online platforms, call centersVarious industries, call centers, retail, online services
Industry UsagePrimarily in gaming and entertainment sectorsAcross multiple sectors including retail, telecom, finance
Search & Comparison IntentFocus on gaming-specific support rolesBroader customer service roles across industries

Gaming Support Representatives specialize in assisting gamers with technical issues, account management, and game-related inquiries within the gaming industry. Customer Service Representatives handle a wider range of customer concerns across various sectors. While both roles require strong communication skills, Gaming Support Representatives focus more on gaming-specific knowledge, making them distinct in their industry-specific expertise.

What are some common challenges Gaming Support Representatives face when assisting players, and how are these typically addressed?

Gaming Support Representatives often encounter challenges such as troubleshooting technical issues across different platforms, handling high volumes of support tickets during game launches or updates, and managing interactions with frustrated players. To address these, teams typically provide comprehensive training, maintain detailed knowledge bases, and foster strong communication among support and development teams. Collaboration and empathy are key, enabling representatives to resolve issues efficiently while ensuring a positive player experience.

What are Gaming Support Representatives?

Gaming Support Representatives are professionals who assist players with issues related to video games, such as technical problems, account concerns, or gameplay questions. They typically work for game development companies or gaming platforms, providing customer service through channels like email, live chat, or phone. Their main goal is to ensure players have a positive gaming experience by resolving problems efficiently and offering helpful guidance. Gaming Support Representatives often use troubleshooting tools and maintain up-to-date knowledge of the games they support.

What are the key skills and qualifications needed to thrive as a Gaming Support Representative, and why are they important?

To thrive as a Gaming Support Representative, you need strong problem-solving abilities, product knowledge of games and platforms, and typically a high school diploma or equivalent. Familiarity with ticketing systems, live chat software, and CRM tools like Zendesk or Salesforce is common in this role. Outstanding communication, patience, and empathy help you connect with gamers and resolve their issues effectively. These skills are vital to ensuring customer satisfaction, maintaining player loyalty, and supporting smooth gameplay experiences.
What cities are hiring for Gaming Support Representative jobs? Cities with the most Gaming Support Representative job openings:
Gaming Support Representative jobs near you
Infographic showing various Gaming Support Representative job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Temporary. Highlights an 46% Physical, 1% Hybrid, and 53% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
Technical Customer Support

Technical Customer Support

Grover Gaming

Raleigh, NC • On-site

Full-time

Posted 10 days ago

Job description

Position Summary
  • SUMMARY: A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and efficiency. As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms.

  • RESPONSIBILITIES:
    Understand the company Mission, Vision, and Values and be an ambassador of MVV.
    Responsible for using company resources to field customer requests from locations, remote technicians, or market employees while documenting the relevant store information and details of the request.
    Utilize probing questions to properly define the customer issue.
    Document and take detailed notes in the support ticketing system.
    Provide phone support and remotely dial into location servers and devices to provide support for our products.
    Capable of hardware troubleshooting for all company devices and platforms.
    Troubleshooting Windows & Linux-based devices.
    Must be working in tandem with team members, field technicians, and developers.
    Following up daily on tickets to ensure the customer is taken care of as quickly as possible.
    Participate in daily tasking projects.
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • REQUIREMENTS:
    Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call rotation.
    Excellent phone etiquette, as well as oral and written communication skills.
    Experience with Windows 7-10 & Linux.
    Strong troubleshooting skills
    1+ years experience in customer service in a technical support role.
    2+ years of experience with computer operations, including networking, hardware, and software.
    Experience with SQL Database language and/or Relational Database Management Systems (RDBMS) is preferred.
    Ability to take detailed notes at the time of customer interactions and during daily tasks.
    Ability to execute detailed and accurate replication plans.
    WORK ENVIRONMENT: The usual work environment is typical of an office environment, but reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions. The noise level in the work environment is usually moderate, with no material or weather-related hazards except those associated with travel.
    PHYSICAL DEMANDS: The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While working as a Technical Support Representative, the employee will be regularly required to sit, see, talk, and hear. The employee will be required to stand, use hands to finger, handle, or feel (including frequent use of manual dexterity for keyboarding), and reach with hands and arms. The employee will be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
    We are Grover Gaming!
    At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.
    Why Grover Gaming?
    • Join a passionate team in one of the most exciting sectors of the gaming industry
    • Be part of a mission-driven organization that supports charitable causes
    • Competitive salary and benefits
    • Opportunities for advancement and growth
    • A culture built on innovation, integrity, and service
    Don't meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn't match every qualification, we still want to hear from you. You could be exactly the teammate we need!
    #LI-AM1

Qualifications
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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